The first dispatcher I spoke to, Julie (I believe), was very friendly, patient and helpful. The…read moretow arrived in a reasonable amount of time and they had a better quote than the other companies in the area. They make great use of technology to communicate what to expect, provide updates, receipts, etc. My only suggestion here would be for the dispatcher to let you know to expect texts from an unknown number so the customer is aware that links they are sending are not fraudulent and/or you can unblock their calls. My driver, Matt, was exceptional!!! He was very kind and empathetic to my situation, pleasant to interact with during our drive, and did an awesome job with my car, even made sure to help me tidy up it's parking before leaving.

I stupidly drove into a few feet of snow driving up the road to my house, and these were the guys…read morethat Chase worked with for my roadside assistance credit Card benefit. The tow truck operator came in about an hour of my request, and called and texted in advance. He had me out of the snow and driving away in about five minutes & was super friendly and helpful. I paid $75 out of pocket and my credit card covered $50 for a total of $125. Reasonable cost and great service. Highly recommended.

This company gives really great service, and I'm so happy to have found them! They did a great job…read morewith my car, are storing my tires, gave totally on-point advice, and did it all with a smile. Can't recommend them enough.

Scott and his crew are amazing! Every time I find myself in need of emergency auto repair they have…read morecome thru with flying colors. I could not recommend them more for honest and timely repair needs here in the valley, Brad

Tom's great, very easy to work with and has handled a few issues I've had with my older 4Runner…read morewith no problem. It's awesome this service exists as I've had flat tires and drained batteries from my truck sitting for long periods of time while I'm out of town or not using my second vehicle. I'd recommend Tom and love that he comes to you!

Reliable, quick assessment, knows his trade and can fix most anything. I've used TMS a bunch and…read morewill be back.

In 2021, I was parked at a business right next door to CATS and walked over to ask an easy…read morequestion. I had jumpstarted my rental car that morning and the car's computer was freaked out; so I needed to reset the car's computer to get the electronics working properly before the long trek back to Denver. I knew what I needed to do, and the wrench to do it. I just needed the wrench for 60 seconds to get me back on the road. CATS didn't need to help me out for nothing, but it would have been the right thing to do. The guy at the counter rudely explained they wouldn't give me the 10mm wrench to unhook my battery for 5 seconds and tighten it back down. He said the mechanic could "come look at it," but I'd be charged the hourly rate. Please. I told him I'd just go to the auto parts store and get a loaner set of tools for a 60-second fix - which is precisely what I did - and fixed it. My experience should give you a sense of this place. I wouldn't trust them for any car service whatsoever. They're about milking money out of people and not much else. Stay away!

Amazing response time! It can be tough to get folks up to Aspen -- but Ryder is a rockstar! He got…read moreto me very quickly after o called for roadside assist and he stayef I touch with me and let me know where he was and ETA -- super cool guy, great service and he knew exactly what he was doing -- Great job, thank you!

I am writing this review with immense gratitude and a strong desire to highlight the exceptional…read moreservice I received from Eagle Vail Towing. My recent experience wasn't just a transaction; it was a masterclass in customer care during a stressful situation, and I feel compelled to share how outstanding this company truly is. My need for a tow came at the worst possible time--during a busy weekend, with family waiting for me, and my car completely disabled on the shoulder of I-70. The anxiety and frustration were immediate. From the very first phone call, however, that anxiety began to melt away. The dispatcher who answered was calm, empathetic, and incredibly clear. She listened patiently, asked all the right questions to understand my situation and location, and provided a transparent, fair quote with no hidden-fee pressure. Her reassurance that "we'll take care of you" wasn't just a phrase; it felt like a promise. The true heroes of the story arrived right within the quoted window: the tow truck operators ( John and Sean ). I cannot overstate their professionalism. They introduced themselves warmly, immediately put out safety cones to protect the scene, and explained every step of the process to me. They treated my vehicle not as a broken piece of metal, but as my personal property, handling it with meticulous care. There was no rushing, no carelessness--just skilled, deliberate work. They even asked if I had any personal items in the car I needed to retrieve before securing it. What impressed me beyond their technical skill was their genuine kindness and demeanor. They could clearly see I was stressed, and they alleviated that not with platitudes, but with competent action and respectful conversation. They were friendly without being intrusive, professional without being cold. It transformed a potentially miserable hour into a bearable, even educational, experience. They ensured I had a safe ride and clear instructions on where my car was being taken and what the next steps were. The entire process, from the initial call to the final drop-off at the repair shop, was seamless. The billing was exactly as quoted, with a detailed, easy-to-understand receipt provided electronically. In a world where service industries often over-promise and under-deliver, Eagle Vail Towing is a shining exception. They delivered on every front: punctuality, transparency, technical expertise, and above all, human decency. I wholeheartedly recommend Eagle Vail Towing to anyone in the Vail Valley or surrounding areas. You are not just getting a tow; you are getting peace of mind. They turned my emergency into a demonstration of what excellent service looks like. Thank you to the entire team at Eagle Vail Towing--from the compassionate dispatcher to the fantastic roadside crew--for your invaluable help. You have a customer for life, and I will be singing your praises to everyone I know. Five stars are not enough!

They were very helpful was stranded on. Highway they came in 5 min reliable, courteous, and…read moreprofessional

The worst towing company I have ever seen. If they get your car goodluck. Also if they took my…read moregrandmothers car there would be no way for her to get it i walked 1.5 miles to the shop these guys stink

I had a Pop Up camper that I paid to store in an HOA storage lot. They stopped billing us for it…read moreand unbeknownst to me had it booted, towed and impounded at Mat Dog - even though it had a permit. Up to that point my issue is with the HOA. I was VERY displeased to learn when I called in to find out where the camper was (who checks a storage lot every day?) that Mat Dog had kept it for 8 DAYS before contacting me to let me know they had it - and that contact only happened because I went looking for it. Temple (the owner?) basically told me that they could wait 10 days legally before they had to call. But why would anyone wait that long?? Oh right - because they charge $30 each day - and why not make $300 extra dollars by avoiding resolving an obvious issue. They could not meet me when I tried to show up that day during business hours - but said they wouldn't charge more than the [unnecessary] 8 days, only to have the driver that met me the following morning reply with 'we charged you for 12 days'. And that was on top of towing and booting charges. Almost $600!!! If I owned a towing company - and wanted to do as their website claims: "to serve the people of Carbondale and the surrounding area as best we can... We pride ourselves on the reputation that we have built over the years for excellent customer service" I would probably start by calling an unsuspecting person on DAY 1 to let them know I had their property, and not just let the bill rack up for the sole purpose of financial gain at their expense. And I've owned a successful company in the valley for over 17 years - and have seen unethical companies come and go during that time. At no point was Temple interested in making this right. No 'hey - my bad for not calling you... I'll just charge you for the tow and 2 days'. That leaves me with no other conclusion than this company is run unethically, and as such - I recommend avoiding them at all costs.

There's a couple that's been stranded on the side of the road for two days now, Shaun's keep…read moresaying they're coming and then they don't show up. Blowing up on TikTok. What a shitty way to run your service.

Shaun's arrived on the scene after my wife had a relatively minor accident but her vehicle was not…read moredrivable. I texted my wife the name of a repair shop and said have it towed there and then went to the scene. When I got there the Shaun's tow driver hadn't moved but told me he needed to take the vehicle to their yard. As it was on the side of a busy highway I agreed. After the weekend we called Shaun's and said we wanted to retrieve some items from the vehicle. When we got there they wouldn't allow us to access the vehicle unless we paid in full - even though our insurer would take care of this. I asked why they wouldn't take the vehicle directly to the repair shop and now they say they could have. Basically a scam to ensure they can fleece people for storage fees. My insurer agreed they are a rip off outfit and advise against them.