Stopped by NAPA in El Jebel, CO again last week. As always, the staff were amazing - professional…read moreand friendly. Susan, who I adore, is still there with her smiling face and Ivan joined in to help with a battery issue I was having. A relatively small customer issue, but big to me, and they couldn't have been more helpful. I've never had a less than 10-star experience there - over 20 years!

Probably the least customers oriented Napa store I have ever visited, and I will not return. Lack…read moreof service, rudeness from manager down the ranks, and several employees walking around without masks.

I was broken down with a dead battery on my motorcycle and these folks got me out of a huge bind. I…read moream an O'Reillys fan for life.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Reese was very helpful and empathetic towards my circumstances. I needed to return an unused…read morebottle of Turtle Wax black car wax spray. I had worked with Autozone customer service online, because I didn't have the receipt. They were able to send the transaction ID, store ID, and transaction date to me. In turn, Reese was able to manually key in the transaction details. She was friendly, caring and helpful. It was an easy return.

Steven was so awesome and helpful and fast and found exactly what I needed for my car and he was so…read morekind and so sweet and I'm so grateful that people like him are in this world!

So just a week ago I came here to buy an ignition coil that had gone bad to get my vehicle back on…read morethe road. The customer service rep was very knowledgeable and recommended a lifetime warrant coil I used and has been working great. Today Rafael knocked it out of the ballpark for me again! Even though he had back to back customers checking in and the only one available he took the time off to take my used motor oil for recycling. NO ONE ELSE IN TOWN DOES THIS. THEY ALL SAY THEIR TANK IS FULL. BUT O'REILLY RECYCLES TO HELP THE ENVIRONMENT. Thank you O'REILLY!!

I needed to replace the headlight bulb in my car. I was afraid I would need an appointment with my…read moremechanic. I asked the sales person if they could assist They replaced my bulb and I tipped generously saving me a trip to a mechanic and from being without my car for the day.

I love the home section upstairs at this store for little gifts. Perfect for clients or friends to…read moretell them you bought it in Aspen. They have the best candle selection and you won't overspend. Really nice staff ready to help and they gift wrap.

I purchased a $10 item ( audio cables). I tried to attach them to the TV audio out jacks but…read morediscovered the TV only has audio in jacks so, I don't need these new cables. The next day I tried to return the cables with the (opened) package and receipt. Upstairs cashier made me go downstairs. Downstairs cashier was having a fit because the guy in front of me was also trying to return something. Cashier would not take my ($10) return. I offered to buy something of more value. "I" will not return to this very nice store due to the distressed Customer Service.

Came in to buy a new battery. Guys carried in my old one, tested it and when it was dead, they…read morebrought out the new one to my car. In and out of the shop in 5 minutes . Super friendly and helpful.

I rolled in there with a leaking radiator toward the end of a grueling road trip from California…read more They helped me get back on the road with the right parts, advice, and many gallons of water to make it home.

Stopped in after sheering off some of my wheel studs - I needed 6, but they only had 4 in stock,…read morehence the -1 star. (They could get them next day though) The staff was extremely helpful and went above and beyond to help me get back on the road. I can't say enough about the crew and how helpful they were. In this day and age where you can order just about anything online - One thing you can't get is personal customer service and these guys deliver that in spades. Thank you!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!