Extraordinary help today from Alan and Simon at the La Grande Ace Hardware. I had a ski boot with a…read moredamaged buckle and these guys went over and above the call of duty to help me figure out a solution. I'm very grateful. Great service.

I buys a few gats, that's no secret. A few weeks back I buys a Ruger rifle here. Takes a week or…read moreso to get it cause it's a special order. Mama always said I was special. The rifle shows up, I pays for it and goes to see if it will go bang. It does a time or two then it pukes out it's own extractor. I brings it back to ACE and asks to get my money back. She says they don't do that and it says that right on my receipt. I can come in next week and talk to the manager if I want to or they'll mail the rifle to the idiots who built it at Ruger for me next week. (that means I have to pay for another background check if it ever comes back). This isn't something I picked up at a yard sale, it's a brand new Ruger rifle. I takes the POS to a local riflesmith, I bought it to shoot it after all, not have it in transit for days and days. He fixes it in one day for me, back I goes to the range where this Ruger junk pukes it's extractor again. My riflesmith says send it back to the factory it's got some serious problems. I decides that this Ruger like the previous Ruger I bought brand new is more useful as yard art than shooting ammo and determines I can cut it into pieces and weld it to a frame and hammer it in my front yard. The folks at The Oregon Trail Trader where I usually shop convince me they will send it back to Ruger, have it repaired etc. I does that. It came back today. I traded it to them, lost a bundle on magazines, ammo, scope, parts and accessories I had purchased for it. Here's the bottom line, If I had purchased it from The Trader they would have given my money back when I came back with it, or given me another rifle. No hassles about either. They absolutely would have resolved this defective gun immediately to my satisfaction. I've had that happen in the past here. Even Wal Mart will give your money back on junk you buy there if you take it back. Here's the real bottom line. If you're shopping for firearms go to The Oregon Trail Trader where Customer Service is the order of the day everyday. And if you're thinking about anything built by Ruger, just say NO!

Best staff ever!!! They know the store and the local community. Best hardware store. From hardware…read moreto outdoor goods! Home, garage and garden. A good place to get what you need.

From the owner: Appliances, tools and everything you need for home improvement and maintenance. Lawn and garden…read morecare. Guns, ammo and other sporting goods. Services such as glass cutting, screen repair and small equipment rentals.

I live in Northern Virginia but have been to Pendleton dozens of times over the years to visit my…read moreolder sister. On recent trips, I have gone to Zimmerman's for various items needed for my sister's house. I love the personal service I get as soon as I walk into this business. No walking up and down aisles looking for WD40, furnace filters, etc. Got a question? You'll get a friendly answer. We need more of these local businesses on Main Streets across North America to survive and thrive. While in Pendleton, I'll never go anywhere else. Why would I?

I said go to Zimmerman's first to get it, as they're just the best and they'll probably have it…read more They had it! And what they had was good quality. No competition elsewhere.

Great shop! The owner is an expert antiques appraiser who also offers repair services for your fine…read morebut perhaps slightly damaged family heirlooms. Worth a stop if you are in the area.

Good variety of items, well organized. Nothing in the category of "NOBODY would buy this?!"…read more Prices reasonable, deals available. Lots of furniture refinished by the Lady. Will drop by every time I'm in town.

I can usually find what I need here. From Pool Filter Sand to Gas fittings, to Paint. Everyone has…read morebeen helpful every time I've been in. This ACE is the place, at least in my experience

I only go to this store because it's a block from my house but every time I do, I regret it. Still…read moreI've spend thousands and thousands of dollars here. The staff eye you suspiciously and stand where they can watch you. If you try to make any sort of "please help me" body language they completely ignore you. The very INSTANT you touch anything they run up to you and interrupt you to ask if they can help. I have actually told them "I am trying to read and you're interrupting me" and had them reply "well I need to know if you need help" This is consistent. Not a one time thing. They're "help" is poorly disguised loss prevention that makes me feel disrespected and untrusted. I would rather warm up my car and drive 10 miles to pay 20% more than walk to this store. The last straw was having a premium product shoved down my throat when I asked for the economy product. They told me that they don't carry that product when I had just found it on the shelf. Worst shopping experience ever. Consistently. 100 times.

I love it here. Come see me for a kitchen design. One stop shopping. Great friendly staff, clean…read moreand bright.

I've had so many positive experiences at this Home Depot that I have to share my most recent visit…read moreand the excellent service, respectful and caring assistance I received. A gentleman named Jake I stopped near the entrance and asked if he could help me as I had a dilemma that I hadn't been able to resolve on my own with a fancy shop vac I purchased there a few months back. He walked me over to the shop vacs & I pointed out the one I purchased and he walked me through the three areas on how to resolve my stalled situations on that model. Hands down the most polite and tolerant employee. But I've seen this with other employees there over these past 2 years or so. I feel we are so fortunate to have this business here and the management is doing a great job with employees chosen and the overall all staff attitudes and Top Notch Customer Service. Hats off to you all!!!

Worst customer service ever! Every time I go in there (20+times) nobody asks me if I need any help,…read moreinstead they look at you like you're a complete idiot and when you go to checkout they act like your being an inconvenience. I'm only leaving one star because zero isn't an option. Go to cashway or ace if you want to be valued as a customer!

From the owner: hardware , lawn & garden , paint mixing, trusses, custom cabinets , lumber yardread more