The owner Robert was very impressive! Repaired our old oven in under 20 minutes and taught me a few…read morethings about it too!! Professional, friendly, on time, and extremely knowledgeable!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

Absolutely horrible customer service. The office manager accused me of trying to avoid payment when…read moreit was their failure to communicate payment options as the issue. As a repeat customer, I gave him the courtesy of sharing my feedback. His response was to hang up in my face. This company clearly does not value their customers. My advise is to take your business elsewhere.

Hiring Ray was a waste of my time and money ($90 for inspection)! He came out to inspect my fridge…read moreand was not able to tell me what was wrong with it and kept guessing what the issue was. Told me he will reach out to manufacturer to get numbers for the parts (never did) and will order them. Second time he came to fix the fridge I found out he only ordered one part and not two as he was supposed to. He told me to contact the manufacturer asap to get number for the correct part so he could order it, mind you he doesn't have a professional place to get the parts and orders them on Amazon (told me parts from Amazon are not always reliable). I provided him with all the necessary info the next day and he confirmed he will order the part. After over a week of not hearing back I reached out to him to check on the status and got the following response "I do have the part I am so sorry I totally forgot I'll explain to you later...." I reached out to another service provided who was able to diagnose the issue within few minutes.

We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

Speedy response, on time and reasonable. Would definitely use them again…read more The technician was knowledgeable about Bosch dishwashers!

Easy to schedule, showed up promptly, repairman was honest about the cost-effectiveness (or lack…read morethereof) of a fix.

After a horrible experience with another company contacted Pars, who I used in the past, and was…read moreable to diagnose my issue quickly. I made the mistake of calling someone else on a Sunday and wasted money - never again. My advice is wait the day and work with a reputable and professional local company. I will NOT call anyone else but Par's again - you shouldn't either.

Par's Service & Parts closed down several years ago when the owner passed away. I miss Carl…read moregreatly. When I did not have enough money for a replacement part he said "just give me what you have".

Randy is the most honest repairman I've ever had the pleasure of working with. He is very fair in…read morehis pricing and quick in getting the part needed to make the repair. I've had other big name repair service companies and charge me a trip charge to tell me to replace the appliance. Randy came in to analyze the freezer and told me it was a $45 relay switch, he had it repaired within a week. The freezer is still working perfectly several years later!

Shady company with 0 experienced technicians. Called them twice for 2 different issues and they…read morecould.not find and tech leaves in 5 min. Ultimately we got someone else to come and they were diagnose problem immediately First problem was with gas leak which they could not detect. 2nd issue with chimney range hood and they say change filter every every 3 months as motor is working. Rating - negative

Edgar was great. He was very knowledgeable and even went to go get a part he needed to fix my…read morewashing machine came back and had it done within an hour. Fair price too. Highly recommended!!!!

Wonderful customer service!!! Simple fix for my dryer. But…read morethey take their business serious. It was fixed in less than we 24 hours since I made the phone call!! Couldn't be happier!!

Jim is the repair person you hope to find, extremely knowledgeable, quick, efficient and…read morepersonable. He put my fears about my gas stove not lighting to rest, switched out igniter and good to go. I appreciate Jim's work and would not hesitate to recommend his work.

Alex was professional and gave some really good advice for maintaining my HVAC. Highly recommendread more

I called Astera Service on Friday (10/23) requesting an appointment for service for a Miele…read moredishwasher. This company set an appointment for Monday 10/26. I was impressed from the beginning with the person who set the appointment, and the service was completed a short time ago. This company has earned an outstanding reputation with great 5-Star reviews, and I am now a very satisfied customer because their Technician whose name is Ali, truly did a great job servicing my Miele dishwasher. He resolved our problem, and this company services Miele products along with Sub-Zero, and I will use them for any future appliance service that may be needed I happen to be the Founder of Creative Mirror & Shower, a family business I started 55 years ago, and I know what it takes to be a leader in our industry, and Astera Service has what it takes to be a leader in their field.