Best bike shop in Derby by far. open 9to5.30…read moreclosed all day Wednesday and sunday

Ordered the bike frame 19th July 2010 and went in for a fitting to confirm the size.A nice bloke…read morecalled John knew nothing about me arriving even though i spoke to Grant and arranged when i would come down to Derby from Shopshire.After waiting 40 minutes or so i was fitted for a frame. I was told the build would take about five months so i was okay with that and waited accordingly.Phoned six months later on Jan 19th and asked how my frame was coming along, and was told that it would soon be ready.Recieved a phone call on Feb 18th to confim that the bike frame was being despatched on Monday 21st and would be with me on Weds 23rd Feb.Waited in all day Weds, no frame arrived. Phoned this morning and told that the frame was still in the shop waiting for a seat collar, and that they would send the frame as soon as one came in.I asked why no one phoned up to let me know tthat the frame had not been despatched and i was told they were not open on Wednesdays. Please call me pedantic if you wish too, but when you have spent 1700 quid on a frame you would expext slightly better customer service form such a reputable firm.So as of today Wednesday February 24th, seven months after the original order, i still have no frame, but i guess good thing come to all those who wait. To sum everything up about my Mercian Expeience so far, poor customer service,but i am guessing that the frame will be quality when it arrives.

I had a stubborn bottom bracket with mangled spline teeth on a second hand frame I had been riding…read morefor months which had developed an unsettling creaking sound. I took the bike to sprocket and asked about replacement if they could get it out. The staff were very helpful and when I said it might not be possible to save the frame, out of curiosity they put the bike straight on the shop stand to have a proper look at it. Minutes later I was walking out with a brand new bottom bracket installed. Very impressed. Reasonable prices. These guys love a challenge.

I headed down to Sprocket Cycles to get a quote on fixing my death-trap of a bike after nearly…read morehaving a stroke in Evans when they quoted me £80 to replace my brake cable and tighten my wonky wheel. Yes - I could fix it myself but I am lazy and my bike is 50 years old so figured I'd just get a quote and see if someone professional could give it a once over. Not sure who I spoke to at Sprocket but he was very helpful and quoted me £28 for the same job. What a nice guy! I'll be taking 'Star Rider' (yes) down for a service very soon! The shop is located not far from Moor Street and is next to Warehouse Cafe and the vegan shop.

Im an international student and have a terrible experience with this Rocky rider shop in Beeston…read more The owner give me a good impression at first time when he tighten and inflate my bike for free. But later on when I try to repair a bike i bought elsewhere I was charged 20 more pounds each time with a broken component and not being advised on the overall quality of the bike and whether it's better idea to abandon the bike. I feel like the bike is an infinite money black hole with unforeseen spent on repair. Last Christmas, I bought a second handed bike from the shop, i chose a 75 pounds bike initially but advised that if i buy 120 pounds one would receive a quality guarantee,but it turns out to be a lie even with the receipt. The first break down happened 2 months later. when I go to him with a long walk he told me the axis of the wheel is snapped and expected me to pay for it. When i showed him the receipt, he reluctantly agree to repair but let me come back in an hour. I went back home and went for a run thinking when i finished running could ride it home. But when i came to the shop after 2 HOURS. HE HASNT DONE A THING WITH MY BIKE. I have to wait in the cold air with my shorts on for another hour to watch him fix it. By the time I ride home both my arms lost feelings in the cold post winter temperature. Second breakdown happened 1 month after as the exam seasons. I didnt have time to repair and only got the time after exam and this time he again try to charge me and when I mention the quality assurance. He said that only last a months and THAT WAS NOT MENTIONED AT ALL WHEN I PURCHASED IT and think about no products have insurance of that short time. it was completely made up by the owner. I have to blame myself for buying in private business as there's no regulation to trace. The receipt is just worthless

From the owner: Remember and tell us you found us on yell.com, We Are Based In Nottinghamread more

This has to be the best bike shop in the east midlands. The staff have a vast range of knowledge…read moreand I guess this is down to all of them being cyclist. The shop itself caters for everyone and if there's something you want that's not there they always seem to track it down. On top of the shop they also have a fully equipped work shop with seemingly limitless skills. Definitely recommend and will always return.

FreeWhell is a great independent cycle shops with expert staff with years of experience. Whether…read moreyou are a racer, mountain biker, city commutor, there is a whole range of bikes from £150- £3000. They stock many majoy brands like trek,specilised,orange Brampton and have a clothing department and workshop. There is a section for accessories like locks,lights,helmets, gloves and upgrades of forks and brakes

I went in with a £2.99 repair, it cost me £212.00 to get my bike back, after they claimed they…read morefixed the bike, the back wheel fell off on a busy main road, I went 999 to hospital 2 days in hospital cause of the bike shop derby. They did not fix the actual cable that needed fixing, they left squeeking on the bike, they charged for parts that was non existent and they even charged me extra £50 for parts they said they had installed yet are the same parts that was on it with the same serial number still on it where it was dirty and the serial was underneath the dirt )STILL) I do not recommend theses SCAMMERS its gone down hill over the years and im not at all satisfied ... do not use this place their is far cheaper places. this place is scammers

Avoid this place at all costs. The staff member I dealt with…read moredidn't know how many gears the bike I was interested had, didn't know the frame size and when asked what the brand was like said "well don't know really" When I pointed out that the sticker on the frame was upside down was told "its unique" and they wouldn't offer a discount!! Rubbish customer service, would not buy from them. My advice go somewhere that actually wants an deserves your business.

Has a very good choice of bicycles from cheap to expensive, also does loads of spare parts if you…read moreever need them, opposite paramount pub and next door to demon daves.

been in the town as long as i remember. next to dave's barber shop…read more has a good display of raleigh bikes upstairs and does repair at the back of the shop

Great service, quick, affordable and do a great job!!…read more Limited stock but some good kit there. Very helpful not like a certain other pretentious bike shop in derby!!!

Top 'local bike shop'. These places are a dying breed. Nice staff, good service. Small selection…read morebut then that is the trade off. Very reasonable prices and service work which is based in reality. IE an inner tube will cost you a few pounds instead of £9.99 like at the chain places. Try and support them because when they are gone we'll only have idiots to turn to!