Great service, quick, affordable and do a great job!!…read more Limited stock but some good kit there. Very helpful not like a certain other pretentious bike shop in derby!!!

Top 'local bike shop'. These places are a dying breed. Nice staff, good service. Small selection…read morebut then that is the trade off. Very reasonable prices and service work which is based in reality. IE an inner tube will cost you a few pounds instead of £9.99 like at the chain places. Try and support them because when they are gone we'll only have idiots to turn to!

A warm welcome in a well stocked store…read more I have been using this store for over 15 years and the service has always been top notch, Halfords have a tradition of being a great supplier of car and bike bits and never really let you down. Prices are on par or maybe just a little higher the Wilkos but with a much better knowledge.

Best bike shop in Derby by far. open 9to5.30…read moreclosed all day Wednesday and sunday

Ordered the bike frame 19th July 2010 and went in for a fitting to confirm the size.A nice bloke…read morecalled John knew nothing about me arriving even though i spoke to Grant and arranged when i would come down to Derby from Shopshire.After waiting 40 minutes or so i was fitted for a frame. I was told the build would take about five months so i was okay with that and waited accordingly.Phoned six months later on Jan 19th and asked how my frame was coming along, and was told that it would soon be ready.Recieved a phone call on Feb 18th to confim that the bike frame was being despatched on Monday 21st and would be with me on Weds 23rd Feb.Waited in all day Weds, no frame arrived. Phoned this morning and told that the frame was still in the shop waiting for a seat collar, and that they would send the frame as soon as one came in.I asked why no one phoned up to let me know tthat the frame had not been despatched and i was told they were not open on Wednesdays. Please call me pedantic if you wish too, but when you have spent 1700 quid on a frame you would expext slightly better customer service form such a reputable firm.So as of today Wednesday February 24th, seven months after the original order, i still have no frame, but i guess good thing come to all those who wait. To sum everything up about my Mercian Expeience so far, poor customer service,but i am guessing that the frame will be quality when it arrives.

I have used City Cycles on many occasions. As I cycle a lot, my bikes suffer a lot of wear and…read moretear. Although I sort out minor, planned repairs myself, there are times when things are beyond me. City Cycles to the rescue ! Excellent repair work. Prompt and not expensive. The staff are real cycling people and know exactly how to fix your bike. When you get to their counter, there is a good chance that the person who comes to serve you will have their hands covered in grease/oil/muck etc, and that's because they are working on the bikes just round the side. Parking is easy on the forecourt or the two adjoining roads. The parts aren't cheap, usually list price, but you can't beat the service.

Although we have used this company (in all three locations) for over 12 years my recent experience…read moreof buying a faulty item and being refused a refund (despite the item being returned in less than 24 hours) has caused me to write reviews as people should be aware that this company is actually breaking the law by only issuing refunds once the item has been returned to the manufacturer. They could clearly see the fault on the item I brought but all they wanted to do was to bodge a repair, now to be that is totally unsatisfactory on an item costing in excess of £100 that if defective could actually cause thousands of pounds worth of damage to bikes and cars.

On a recent trip to the olde country I took my Ebay purchased bike to these guys for a 3 speed gear…read moreservice and installation of an accessory. They were very professional and prompt in their service. After the service, I enjoyed many an hour cycling around Leicester and environs. The bike now resides happily in the USA. The bike store looked very cool with 'custom' built and recycled urban bikes for sale.

As often required, I must buy the best bicycle parts and many come from the UK. This store has…read moregreat Internet presence. I am in process in handling my first order and hope to return soon. Great comminication. More to follow.

I was in need of transport to get me to work in a location not well served by public transport. I…read moredecided upon an Electric Bike so I began researching for my Best Buy and a good local dealer. Cyclo Monster came on top without a doubt having a fantastic range of standard & electric bikes covering a wide range. Their website is a huge help as it allowed me to see what they had, if it was in stock and full specifications of each model. I used the web chat to ask a few questions and arranged to visit to allow me to see what was offered and to take one for a demonstration ride. I visited the store as arranged and was immediately impressed by the extensive range of cycles and accessories. Staff were extremely friendly and helpful but not pushy which put me at ease. We reviewed the available range already in stock and I was drawn to a specific model so a demo ride was arranged with a minimum of fuss. One of the staff accompanied me on the ride to explain how the controls worked and the workings of the electrically assisted pedals. I decided to purchase it but it would be remaining in their workshop to get everything adjusted perfectly and the battery fully charged. I was extremely impressed with Cyclo Monster and recommend it to anyone looking for a new bike whether it be conventional or electric.

Mick amd Langdales is very well known to cyclists in the area as they have been based in Mapperley…read morefor the past 30 years. I have got to know Mick and his family over the past few years as my husband is a keen cyclist and now won't go anywhere else due to the great service that Langdale offers. During the time when the gentleman above had issues Mick's wife was battling leukaemia and died in July 2011 aged just 42, leaving behind Mick and their two daughters who were aged just 5 and 10, during this awful time Mick was taking Karen to and from the hospital whilst caring for his kids and elderly mother, whilst I am not making excuses for any perceived poor service from Langdales this certainly isn't typical and obviously the gravitas of his personal situation must have had an impact on the business to a degree as there is only Mick and Karen's dad that work in the shop. What I am saying is please don't take the other review as a typical customer experience. Things seem to be back on track now at Langdales and Mick also started a charity in his wife's name in case anyone is interested; The Karen Green Foundation http://www.karengreenfoundation.com

I used Mick at Langdale's twice for wheel builds as some forums recommended him for wheels…read more 1st time a pair of American Classic wheels were checked and retrued. These were apparently a nightmare and despite advising of cassette body cahnge from shimano to campagnolo, and supplying this and instructions, found this not to be done when I arrived which meant I had to point out this on collection, wait whilst it was done, and also point out that the dishing would now be incorrect on freehub change and this would also need doing. Stupidly I got a front AC wheel which was brand new checked and a rear wheel built at Langdales having to wait months for him to find time to do it. When I collected the Campagnolo freehub was still on that was needing to be changed for Shimano and I advised this would then require a check of dishing only to be told it would be fine. These wheels were a belated present for my father, took so long they were supposed to be for Fathers day, may have been for christmas before, who knows. Long story short my father on receiving his wheels as a present had to try and redish them himself. And I paid £55 for 1 wheel to be built with me supplying everything which seems to be a lot when I have compared with other recommended wheel builders. On this basis 1 star and I would never go near this shop again.

This place is absolutely top for service work. They've always been fair on prices for parts and…read morelabour and they have come through above and beyond in the past. Example? I had an inner tube blow out on the way to an interview. I dropped it off at Samways on the way through, came back 2 hours later and picked it up. I was riding home. Unfortunately at list price I can't afford to buy ANYTHING in the shop! They do price match if they can and order things in so it is a case of do your research beforehand and go in with a list and see what you can get. Top service work though.

Pretty good service - pricey when compared to online but the workshop support is great.read more