AVOID AT ALL COSTS! EXTREMELY RUDE beyond belief! Got my bike serviced there, and oh my gosh, what an ordeal! Firstly let me say I'm a polite, smiley, friendly well respected local doctor who never has problems with anybody and am well liked. a) I got the wrong pricing. Two equally rude guys there don't seem to agree about the cost of a service and I ended up paying more than I was quoted on the phone. Fine no problem, only money. b) Then they didn't do what I asked for, charged the same for labour despite not changing the cable, which is what I had asked for. Either labour should have been less for less work or should have done what I'd asked for. Still, again it's only money and it didn't bother me too much if it didn't need doing anyway. c) I started getting a little irked at the pickup process. They called me to say the bike's ready a day sooner than I was told it would be but of course I couldn't go as I wasn't expecting it. But then they called me a couple of days later not to politely remind me, like anyone else would have done, but to leave a VERY rude threatening message saying the bike's ready, and I need to pick it up "or we will charge you storage costs"!!!! This is odd behaviour I thought and totally uncalled for, but still, I could understand they need the room, so I arranged to pick it up that day and was nothing but smiles and politeness pretending they hadn't been rude to me (I couldn't be sure if they guy there was the actual guy who left the message [Steve] so wasn't going to say anything to him, just smiled, was overly polite as I always am. Maybe they had a bad day I thought. d) THIS WAS THE FINAL STRAW: I was quite happy to put it all down to bad experience and pay (over the quote price), ignore the rudeness, and take the bike away, but as I was wheeling the bike away he said "well the bike's knackered anyway" so I thought I'd ask him with polite smiles (as usual for me) what he'd recommend we do to it and why it was "knackered" (I was genuinely interested) only to be STUNNED at his response which was "I'm not going to stand here and give you a diagnostic on the bike, unless you want to pay me £9 per 15mins for my time" !!! I was rather taken aback, thought he must've misunderstood what was gonig on and politely smiled and just pointed out that he said my bike is "knackered", so I just asked for some clarification on what he thought I would need doing next... but he just continued "I'm not giving you a free diagnostic here, your bike is knackered. Pay me for my time or go away". I was shocked, then politely told him I wouldn't be going back there again after such rudeness. The irony of it was that the shop was empty (as it was when I dropped the bike off), so I'd have thought they'd have time to tell me what was wrong with the bike. I'm a polite, friendly, locally respected professional who is nothing other than (overly) polite to everyone. I meant no ill will to these guys (despite their behaviour) and was willing to accept all the little irritations of my experience and even willing to listen to suggestions and get further work done by them (wasn't too happy with the service but it's literally round the corner from my house). I have NEVER been treated so badly by a place. Completely uncalled for, completely shocking, and I'm still getting over it. I'll now gladly drive down the Wokingham Road to another bike shop as that place (who I don't know if I am allowed to name) seem polite and helpful as you'd expect. I have no idea how a place like this stays in business when they seem to have utter contempt for their customers. Maybe they're stressed or are going under, I don't know, but whatever their excuse is this is no way to treat customers. They have real issues and not only will I be not using them again ever, I strongly advise others to steer clear, including 1000s of my local patients. I'm still fuming. The fact that I am spending 30mins of of my precious free time to join up and write this review should speak volumes. AVOID THIS PLACE. PS It is unfair of my to tar all cyclezones with the same brush so maybe the other ones are ok I don't know. I suspect the problem is this particular one on Wokingham Rd, in which case I'd strongly suggest looking at the other cycle shop options further down this road!!!! PPS My brother had a bad experience there where they were similarly rude. I will get him to do his own review if he could be bothered. Seems it's not just me. read more

i use the cyclezone in crowthorne berkshire staff are very knowlagable and helpful great place for all your biking needs read more