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    Cycles At 117

    3.4 (5 reviews)
    Closed 10:00 am - 4:00 pm

    Services - Cycles At 117

    Motorcycle repair

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    Motorcycle Mall of Monmouth

    Motorcycle Mall of Monmouth

    (81 reviews)

    I have been doing business with this establishment since 2010 when I bought my first new Waverunner…read moreand have had mixed feelings as they've changed leadership many times over the years. I was also happy to see the Motorcycle Mall name come to Monmouth because I had fond memories of buying my first motorcycle at their shop in Belleville in 1996. When the touchscreen on my 2020 Yamaha FX SVHO Waverunner stopped responding, I called the dealership close to my house in Tom's River. They told me that because they were prepping everyone's skis for the summer they had no appointments available and that I should call some time after Memorial Dsy just to try to get an appointment. They also let me know that mine was a common problem and that the parts were delayed and difficult to get. I called Motorcycle Mall and was able t speak with James who confirmed what Toms River told me but suggested I get it to them to diagnose. He gave me a drop off appointment for the following week. When I arrived, there was no question that they were just as taxed with servicing existing customers also eager to start their PWC season. The place was a bit of a madhouse. Construction, painting, and customers and their machines everywhere. The staff not only assured me that they would get to my ski that week but they had someone come and unhook the trailer from my truck with the same care I use myself. They understood the value of my possessions to me and could not have been more respectful. Both Teddy and James explained to me that the parts were likely going to be delayed but they needed to diagnose the problem in order to get the process started. I left the ski and as promised, they assessed it the very next day and called me immediately to tell me they were going to start the warranty process and order the needed parts but again warned me that it could be weeks and maybe even months. I got a call about two weeks later saying the part was in and that they wanted to schedule the repair. Expecting multiple week delay, I was shocked when James asked me about MY schedule and preference to get it to them. He explained that it should be a quick job and we decided it would be dropped off the following week. When I returned with it I got the same five star service with assistance unhooking and I left. I got a call the next day and was told I could pick it up at any time. No charge for the service at all. No extra fees that I could have expected. When I went back to get it I was extremely grateful for the way my case was handled. The place was still chaotic but James and Teddy gave me their undivided attention. When I said that I would have understood if they put me off until they could get some of the work off their desks at this time of year, Teddy told me that they genuinely care about their customers and understand how much their equipment means to them. I have a stressful job like so may do and my ability to get on the water is a significant contributer to my mental health. These guys get it. With the decline of customer service in all industries the response I got from Teddy, James and their staff was actually shocking. I would adamantly recommend using them for the service of all of your power sport toys. Five stars isn't enough! Thank you motorcycle mall. I picked up my ski and went right to the ocean! Be safe friends.

    There is new ownership and they cleaned house. If you thought you were a loyal customer for many…read moreyears and want to do business now, they don't care who you are or what type of relationship you had with the establishment. All they care about is their bottom line and how much profit they could make. Since the new ownership sales numbers have been down and they wont last too long and have to sell soon. Shop somewhere else.

    Cycles At 117 - motorcyclerepair - Updated May 2026

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