Cycle Works customer service reps are always so nice and they try to resolve any issues as quickly as possible. There have a couple of times that my trash wasn't picked up on my scheduled trash day. I called customer service and was told that someone would pick it up the next day. My trash was picked up as promised each time. Good trash service and customer service are the key reasons that I'll be staying with Cycle Works. Yes, their prices have gone up but that's just the world we're living in. Everything has gone up! I don't mind paying for good service! read more

A container was left full of.I have a student put out my containers . I am needing a walker to move . My wife and I are 89 years old .Both of us are handicap . When checking a full container was not empty . There were 2 containers pu on side walk . The one that was full was left sitting . once in a while we put out 2 containers . If my contact does not provide occasional additional container charge me for second one I had to have my neigbor revive the second container . Not an easy job as we live on a slightly steep driveway , If this does not work in your system ,please cancel . I changed to your company when you first stated servicing Bridgemill/ read more

not good I been with this company for over 5yrs l was late only once just short of $32 they shut me off from getting my garbage which I think was ridiculous Yeah, with the economy being kind of jack up right now no one seems to have any pity for you. Just left my garbage just sitting outside which causes other problems like rats not healthy at all. Just bad for the neighborhood. I sent the $32 but I will be looking for another company. read more

I've had the service for years but in the last few months (today is 7/16/25) they started missing my trash. It's been a nightmare getting in touch with them, with long hold times and different departments that apparently don't communicate. I finally cancelled my service, and so did my next door neighbors. I DO NOT recommend this company. read more

In a word - this company is trash in every sense. Missed pickups. Super unprofessional customer service. Broken promises of "price guarantee". Garbage left on driveway and lawn. Busted cans, which they refuse to take responsibility for. After they left trash in front of my house on X-MAS and refused to come back for it (I was not home to bring the trash back), they offered me a whole US dollar credit for missed pickup. read more

The service has drastically declined. I have been with them for years. My trash has not been picked up for two weeks. I call and getting through to someone is horrible. When you call they will transfer you to the miss pick up line then you have to leave a message and never get a call back. Today I have spoken to Amy she took my number down. We got disconnected and she did not even call back. Then I spoke to Reagan same thing got transferred no results continue to be transferred pit on hold until it goes into voicemail again. All they want you to do is leave a message to get no help. read more

If I could leave no stars I would. Missed 3 of the last 5 weeks. My trash has been at the street for 6 days. Was told on fri they would get it sat. LIED TO. read more

last week i had 1 bag of trash next to my can, they did not take it they put back in my empty can. which has taken up space in my can. i was not well when i saw how lazy they where for not taking the trash with them. bad service read more

Cycle works is a less than professional company. I had to call them after two weeks of no service even after they had taken the money out of my account. The customer service rep said it was a software error, then this week I called because no one pickup my trash again and this time they said that the truck came by at 7 am this morning, The customer Rep asked me when did I put out my trash, I informed her that the trash was put out the night before at 6 pm and she said that their GPS said the truck came out a 7 am this morning. I informed her that I have cameras on the property and that no truck has been here. I can back up everything I am saying with video proof. This is two strikes with this company and one more and I am done!!! read more

I have had Cycle Works Sanitation for 5 years. I live in the Woodstock area and their service is great and their customer service department has always been helpful. read more

One thing that really sets the Cycle Works team apart is their customer service. Kayla is so supportive and helpful. Another thing that is really great is the fact that the guys on the trucks take care to put your recycling and trash bins back where they found them and not leave them heater shelter as other companies I've seen. read more

I have great service with cycle works! They have always kept us informed with holiday pick-up schedules!

Great customer service and very affordable!! Shop now!!! They will not disappoint! Been a loyal customer since 2021

Beware this company is the worst sanitation company in Georgia doesn't deserve a rating customer service is very bad very rude especially Justin they never pick up as scheduled very unprofessional people especially Justin please beware before using them read more

Been waiting for Cycleworks to pick up my cans for a month since I cancelled my service due to their egregious quarterly cost of $130. I have called in every week for the past 3 weeks reminding them to take the cans. And their answer is the same, "sorry we didn't make it out but the earliest we can come out is next week." A local business that doesn't take care of local customers. read more

Last Thursday was the second time in 30 days Cycle Works did not collect our trash. Last week all neighbors on our street were missed! The trash is still sitting in all our driveways in 90-100 degree heat for the fifth day, and they told me they can't get here to collect it until THURSDAY! No explanation of why the service is so poor. The customer service person was polite and professional and offered me a one week credit on my bill, but as I explained to her, I was not looking for a credit -- just the service level that was promised. Unfortunately, ownership clearly has no back up plan to respond when they make mistakes and fail to pick up. Inexcusable, especially given the constant rising costs of service. Unhappy Customer + Unhappy neighbors read more

Here is my review of Cycle Works sanitation after being a client for over a year.  I've had my ups and downs with this company and I think it's about time for me to move on. I really do enjoy the pickups that happen on Friday, but there are several things that I absolutely will not tolerate from someone I paid money to, and that is general miserable customer service. Here's what i've experienced over the last year, 1.  Missed pickups, and I'll admit one time was my fault for lack of payment cause by a banking error. I feel the others were caused by the fact that they can afford to hire dependable drivers. 2.  Wild time swings in pick ups on Friday. 3.  And recently rude customer service operators. Several months ago, the metal lift handle on my receptacle was totally ripped off by their handlers, leaving an 8 inch wide rip that was developing into a hole. To avoid liquids and garbage from falling out of the receptacle, I requested that they replace it.  I was told to leave it out on the curb on August 30th.  Well they picked it up as scheduled and did not leave a replacement and it is now September 4th and I do not have anywhere to place trash.  Common sense would tell you to take one, leave one, but unfortunately common sense ain't so common. Heading into a three day weekend this really sucks, but I gave them a call tuesday morning and they told me they would bring they can on Friday. Now mind you that several people in my family use our garage for a gym.  It is absolutely impossible to work out inside of the garage at this time.  It is Absolutely freaking insane how excellent they think this plan is.  With a household of several individuals we remove trash several times a week to thw receptacle. So I called in and of course they made it feel like it was my fault. Then became rude when I asked to speak with someone other than the operations manager. So I asked for the name of the owner since she said they were a small company. I was told his name was Joseph. Lastly the operator refused to provide joseph's last name, So I disconnected the call and began to write this.  Whoever he is I just want him to know that it is my opinion that this company should not be hired.  I also pray that you sell your operations to someone looking to please customers instead of acting as if we owe you something.  As I look at your Facebook page, it appears that 32% of your followers agree with me in that they will never recommend your service.   I don't have time to seek another service , but when life slows down I'll get to it.  So for now you are safe with my couple of dollars but For the hundreds of you that will read this in various places all over the internet, trust me and seek services elsewhere. Signed, HOTT & STINKING read more

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I have been using this company for several years. Had one complaint over a year ago. They fixed it immediately and I have not had any problems again. They are on time and if dates or times change they promptly send a text to inform you. Customer service is great. Always willing to help with any concerns. read more

I called and spoke with a Rep by the name of Taylor who was extremely rude. After speaking with her explaining when my services actually started one week after anticipated. She stated to me that she couldn't give me a credit. I asked to speak to a Supervisor. She answered, there's no Supervisor available I will have one to contact you. When I asked for her name, She laughed. I found that to be extremely rude. When I expressed my concern of her of phone etiquette. She laughed again. Cycle Works is a new company, however if they want to expand their business they're going to have to retrain Taylor or replace her. I'm a realtor and i will never recommend this company with customer service I received today. Michelle P. read more

Cycle works is an excellent trash service provider. The company is dependable and the customer service is very professional. Thank you for providing great service to help keep our community clean. read more

Great service and I recommend them to all my friends and family. Thank you cycle works!!

The service has improved! They were here in the community by 8am and as I got into my car, they waited for me to pull out before them so that I did not have to drive behind them. Thanks for the hospitality. read more

We moved to Canton from Acworth and we requested a recycling bin. They brought out two trash bins & the only reason we realized they didn't do their job correctly is bc we observed that our neighbors have a white bin for recycling and a brown bin for trash. We've called three times asking for this to be corrected and either the drivers or the customer service ladies are incompetent and don't know how to read. Save yourself a headache and the time. Go to Waste Management from the get go. read more

Very trustworthy Garbage Disposal service. Have had them for at least 9 years. Always in time never miss a pickup. Customer service is courteous and very responsive to all requests. If you want reliability with good service call Cycle Works @ +17705921515. They will do you right! read more

Cycle works has been very dependable throughout the years and customer service has always been very responsive with handling any issues or concerns. read more

Please control the monthly premiums. They seem to increase every month. However, the service is consistent.

They tripled their price so we shopped around and Bossman was 1/3 the price so we switched after our contract was finished. We had given a couple months notice and they never offered a lower price until after we implemented our new pickup service with Bossman. No thank you Cycle Works!!! read more

Great with communicating about issues or delays that may face on pick up days. Send updated pick up schedule.

It is a well runned business there isnt any trouble handling any problems i have. And they are always on point to pick up the trash.

... I've written one review and here's the follow up. My 94-year old mother who is on disability has been a loyal customer since 2017. Recently, her trash has been inadvertently missed SIX TIMES for pick up in a culdesac of FOUR. No real reasoning, just hers was missed. After calling REPEATEDLY and politely to rectify the situation, her garbage was missed again this past Thursday. We were told that they would be by TODAY to pick it up. At 7:29p heading into a holiday weekend, my mother's trash bin is STILL on the curb, except now it's covered with ants and has flies all over it. And since Monday is Labor Day, I'm guessing it'll just have to sit there until next week now. Pretty disgusting customer service at this point. read more

I can always rely on Cycle Works to pick up my trash on time and they let us know their holiday delays well in advance.

Cycle works sanitation never missed picking up my trash every Tuesday. I would recommend! Taylor is always great to communicate with.

Cycle Works is a good company to work with . Excellent customer service ! We worked with Kendra on a couple of issues and she was great!

Had no problem at my rental house for 2 years. Now that i moved its been 6 weeks straight that I've had to call because they didn't get my trash read more

6:00 AM PICKUP - I spoke with the staff regarding my concern of being awaken and I was told not to feel bad because their are other customers that are inconvenienced even earlier then our neighborhood, yes, that makes the entire situation better! Super rude customer service, young employees with attitudes. read more

I continue to update my review with this company. My service is always good they come as scheduled. They also have great incentives. Would highly recommend read more

Today was my trash day as usual. Went to pull in the trash bin and it wasn't there. Call the company to check and see if they had any updates on why it was missing. I was told that no one knew why I would have to wait until my next trash day to get a new trash bin. After asking what I should do with my trash until then I was told. Just wait until my next day. read more

We have been with CW for a long time - maybe 15 years. Over the past several months we have had to call for missed pickups. A couple of weeks ago, we had 2 yard waste cans and they emptied one but not the other. They did pick up 6 bags from our neighbor across the street. We called for them to come back out. They did, and left our can rolling around in the middle of the street. Just the recent of the problems. We canceled our service today - at the end of the month with two full months left in the quarter. Of course, you have to pay for a quarter in advance. If you don't, or if you short pay for any reason, they'll cancel your service (happened to me twice). If you do pay in full, they won't refund you for the months you do not use. That's some kind of great revenue system - require up front payment, keep money but don't provide any service to actually earn it. read more

Communicates about delays in pick up and very responsive when i call. Have had them for 10 years and have been pleased.

With their recent rate increase, they have gone up over 41% in a year. Diesel fuel down, yes there is inflation, but being retired and on a fixed income, this is unacceptable. And yes, I am a current (sadly) customer. read more