21 July 2015
One star rating but it's a dim one...lovely showroom and bikes but - staff attitude...sad. I put a non-refundable £20 deposit on a ladies bicycle and £50 against the price to be paid (the total bike cost was £199). Before a week later when I could of afforded the bicycle at Cycle Paths I saw the same model in a local large outdoors shop, £80 cheaper. I bought that, for obvious reasons, two days ago. Of course, today, a week since I put the deposit on at Cycle Paths I went back, not for the non-refundable deposit of course but for the £50 extra I'd put down. I presented my Cycle Paths receipts and explained I just wanted the extra £50 back I'd put down against the potential purchase. The lady behind the counter (it was about 9.30am and no-one else in the store) took me by surprise by railing at me saying the bicycle had been off the shop floor, kept back for me and didn't think I was entitled to my money (my £50 that is...not the £20 deposit) back. But nothing had been done to the reserved bike except it being reserved/ put by. I had to repeat that I knew the deposit (£20) was non-refundable but I felt my own 'put down' £50 should be reimbursed. The woman was practically shouting at me, scrutinising the receipts and banging about with the till. It was unprofessional and intimidating. She said I could never have a bike reserved there again after shoving me crumpled up notes but I will NOT be ever shopping there again. read more