I had to think long and hard about my rating. The shop is lovely and most of the staff is great. But there is this little sh*t with long hair and too much of an attitude that thinks rather highly of himself. I'm certainly not new to bikes and needed a quick fix (i was visiting a friend and had no tools on me). He takes a quick look at it and tells me I should most certainly dump it and get a new one. Something I happen to know as utter rubbish.
I won't go on a rant about that situation. Long story short, a less knowledgeable costumer would've done what he suggested, and spent a fortune on a new bike. That is not costumer service and, quite frankly, a fairly dishonest thing to do. Like I said, bar that guy, the shop is great. read more