I entered the Trek store and no one was available on the floor. A staff member named Matthew was on…read morethe phone with another customer. He clearly saw that we were waiting at the counter to check out but did not acknowledge us in any way. The situation became uncomfortable enough that his girlfriend, who previously worked at this location, offered to help check us out, but Matthew would not cooperate or assist, even though we were only purchasing a bike light. When he eventually finished the phone call, there was no apology for the wait and not even a greeting. I presented my military ID to receive the 10% discount I have received on prior purchases. When I asked to confirm the discount of 10%, Matthew stated "something like that", did not apply the full discount, and was dismissive in his response. I left the store and then returned to request a refund so the purchase could be rung up correctly as he only applied 5%. Drew ultimately refunded the transaction and re-rang it at the proper discounted amount. I'm not sure what Matthew's issue was, but the experience reflected a complete lack of basic customer service. We love this store and its owners and have always had great experiences. The customer service that Matthew provides , needs addressing.

Brake pads changed on my electric bike for $192.00. Told me ready next day. Five days later I get…read morethe call. A cut off brake wire was cut and connected to nothing now just dangling in the breeze. The new brake wire is too long. I went back and showed employee told me he's been fixing bikes for 15 years. You tell me is this some shoddy work or not? I showed him video again. What he should have said is how can we make this right?

"Santa" brought my son a bicycle for Christmas but somehow forgot a helmet so today's errands took…read moreus to Lake Worth and Bicycle World. The old days of Walmart having half a dozen Huffy bikes on a rack are long gone. Today's bikes are serious business, with some costing hundreds and even thousands of dollars. Impulse buyers by nature, our trip for a helmet also found us bringing home new pedals, some wheel pegs for doing tricks, and a tube of grease that cost more than what I use in my truck. Truth be told, I've used this shop before when I used to mountain biking and trail riding, their prices are fair, the staff is knowledgeable, and they have a great selection, with bikes, tools, gears, and a full service shop on site.?

Juan was awesome! Our son wanted to exercise and get a bike during the coronavirus. He brought out…read morebeautiful bikes to drive around the parking lot. Great prices & really knowledgeable staff. Juan asked about biking style, height & brought out bikes into the parking lot. He explained the pros @ cons of the bike & showed us accessories & how to adjust seat @ remove the tire. By the time we were done there was a line outside of people waiting for parts,, needing repairs & shopping also. Impressed that the bike has a lifetime warranty & free tune up in 6 months. The store was large we would have enjoyed exploring inside, we will be back because I'm now thinking about a new by too.

Busy afternoon there! Had an issue with the tires on my husbands bike. The gentleman behind the…read morecounter was super helpful and got us in and out in no time for a very reasonable price. Even explained why the seat never felt right . Highly recommend!

I've been testing different bike shops around the area, to find the perfect bike mechanic. My…read moreprimary concerns were: Listens Closely to Issues, Knowledgeable, Expedient, Economic, and Informative. So far, every shop has had good/bad points. This shop, Papa Wheelies, is the exception. They've been perfect on all points. The mechanic "TJ" (Tom) is very nice, humble, helpful, informative, thorough, and fixes your bike quickly at a very economic price. Not only is TJ very helpful, but he's never once given me the hard-sell with the: "you should really {upgrade/buy newer equipment/replace/etc} this, instead of fixing it." My wife has also been in to see him without me, and TJ was very respectful of her. In my experience with other shops, many want to show you how much they know by belittling your knowledge and/or equipment. This shop was the opposite experience for my wife, here they treated her with respect and listened closely to her concerns without belittling her knowledge of bike equipment, etc. Even better, TJ has turned around my bike faster than every other shop. Sometimes while I wait, without any complaints or high fees. All around excellent shop. Highly recommended!

Sean did a great job. It is obvious he is not from Palm Beach because he showed up (In Palm Beach…read morethat is 3 stars). But, he did a great job. That's 4 stars, and I gave another because he is an honest, hard working guy. If you need bike repair just call this guy. I had a great experience and he is succinct and clear. You pay market price. He is a bike expert not some derelict from Handy pretending to know bikes. You are worth the few extra bucks to have full faith and confidence in your ride. He came same day and was on time. The job was finished quickly and the price was the quote.

I contacted Palm Beach Mobile bicycle. Sean was quick to respond. We set up a date for him to come…read moreover. He did excellent work couldn't be happier.

A great bike shop who was able to provide a last minute tune-up before a triathlon. I was very…read morehappy with the service and the bike performed perfectly (I took second in my age bracket :-) ). Definitely recommended.

I am new to the area and found them online…read more Service for EBikes by Joe at Bike Sultan was excellent I had them perform maintenance and repair work. They were on time with quality workmanship. Highly recommend

I feel as though this is a high performance bicycle shop, any carbon related gear you need Bala…read morehas, he has the high end tires and gear in stock or can get it for you. Also certified wheel builder and bicycle mechanic so that helps a bunch knowing your dealing with a professional. Have this early 90s Bianchi he was able to service, put some Victtoria corse G+ on there. Took the play out of the wheels, told me cassette and chain rings worn out (vintage bike). Adjusted all cables and serviced the bicycle so it is safe to ride. Helped get me in the general position for my saddle height still needs slight adjustment. Not sure if he has or not but a cycle trainer in the shop would allow proper bike fit and measurement including plum bobbing while stationary!!!! Overall Great High performance shop. Thanks Bala! See you next time man!

Went in and was helped by Bala. He was very helpful, friendly and knowledgeable…read more The store is a nice size and they offer pretty much everything you could be looking for, if not they'll get it for you. A definite recommend.

What an amazing shop. Ken drove all the way up to Jupiter to pick up my V-Star that was having all…read moresorts of issues. He was upfront and honest with me the entire time he had my bike and completed the work extremely fast. He told me the things that I needed to do and then gave me options for other things that I could use but didn't force to me do anything. Ken's honest, trustworthy, and he takes pride in his work. I'm bringing all my bikes to him from now on knowing that I'm going to save a bunch of money and get quality service.

Took my 2005 Rocket III in for some serious care. Hadn't been taken care of her in some time…read more Needed everything from tires to brakes to plugs to oil and more. Within no time I was quoted a reasonable price for parts and labor. Gave the nod and the parts were in shortly and we were able to schedule the work to be done. He got right on it and had it all done within 72 hours of my dropping it off. Couldn't be happier with everything. Thank you so much!!

Look them up! Doing great things to help others. Recently donated a 3 wheeler, of a dear friend who…read morepassed away. hope someone gets to enjoy it as much as he did

Miss Jack .., but I bought a great bike in June & the fellas there were super helpful!read more

My bike arrived damaged. The wheel was wonky and I took it to two other places and neither fixed it…read morecorrectly. One did absolutely nothing and seemed like it was worse. The second did better than the first but it was still out of alignment and making noise when I braked. This place fixed it to perfection. They are not cheap. But if you want your bike fixed perfectly, this is your place.

I did some research and came up with the Lectric brand of e-bikes as being the biggest bang for the…read morebuck in e-bikes. After reading the reviews and settling on that brand, I discovered that West Palm Bikes was my local dealer. I called them several times on the phone prior to visiting the store and the owner was very helpful each time, giving me product information and answering questions I had about the brand and e-bikes in general. I then visited the store and again they were very friendly and informative, and even let me do a test drive! They spent a lot of time with me helping to make a decision on which model would be best for my wife and me. I decided to go with the XP Lite and XP 2.0 which seemed to be the best models for us. After the sale, they were just as helpful when I went back in to ask more specific questions and pick up some accessories that I needed. I highly recommend West Palm Bikes for any bicycle needs.