We 'tried' to visit on Sunday 21st Sept. After making a special trip over 100 miles we were looking forward to some wine tasting followed by Sunday lunch.
I'd called some days earlier to try and book for Saturday 20th, only to be told it was full. I told the person I was speaking to that I would double check that we could make Sunday 21st and confirm back. After checking with others that Sunday would still work I then emailed the link on their website to confirm the booking for the Sunday.
We arrived Sunday morning at 11.30, as was confirmed in my email. Having been born in the village I was looking forward to the visit immensely which is why we made a special trip. We also took an Aunt, who was due to go into hospital the following week, to help take her mind off an upcoming operation.
We were 'greeted' by a gentleman who told us there was no booking. He insisted that we should have telephoned to make the booking.
We soon realised that trying to have a polite conversation with him and explain that we had both telephoned and emailed the establishment was pointless. He had no intention of listening and adhered to 'the customer is an idiot who will only understand you if you shout at them' school of hospitality.
After several attempts to politely explain to him the situation, it was obvious he had no intention of listening to anything we said. To say he then became aggressive is an understatement.
Being shouted at was bad enough, but things took a turn for the worse when he suddenly lost control of himself and started screaming 'F**k off, F**k off, get out of here'.
When we asked him for his name, he proudly unformed us his name was above the door on the way out. To our astonishment we realised he was the licensee and most likely the person in charge??!!
As his accent was foreign, and there were 2 names on the 'Licensed to sell' notice, we assumed the gentleman in question was Mr Denilson Martinelli Mattivi.
Assuming it was Mr Mattivi, he's some piece of work, and if you're someone who enjoys the whole 'Fawlty Towers' vibe where customers are shouted at and abused then this is certainly the place for you.
Maybe the saddest thing about the whole episode was that the young staff, who tried to calm him down, whilst apologising to us for his actions, were shouted at and told to 'Get back in the kitchen and do what I pay you to do'. Watching a young girl quake as she asks her boss 'Please don't behave like this' left a nasty taste.
Now that we've calmed down a little, we're almost able to laugh about it given the farcical nature of the man's behaviour, but the waste of £50 worth of petrol to make a special trip, and the thought of what the young staff have to endure means it still leaves a very bitter taste.
Not all was lost, we managed to squeeze into Carew Inn at the last moment and enjoyed a great lunch. read more