The only reason we still frequent this location is its open 24x7. That's the ONLY value add. It has to be the slowest pharmacy in the Warrenton area. It's often that you see staff arguing over who has to help provide coverage during customer surges. It's a disorganized mess of a pharmacy. read more

The pharmacy manager phong or tong is horable one time lost my wifes script and had to wait almost an hour for him to find it after waiting an hour for him to fill wifes script to find out they didnt have the drugs in stock. Next i filled a script and only got half the drugs in the bottle and had to go back again. The final straw happend 2 days ago. Back in febuary i had to get a perscription authoration form filled out by my wires doctor it took 3 weeks to get the form faxed to her doctor its good for 1 year. Phong lost it after i filled 1 script. I did not know that due to the fact he will not keep my wifes meds in stock even though i have requested for him to order them every month. I have not been able to fill a script for her one medication at this location since march.i have to drive cvs to cvs to find her meds because its aginst store policy to tell the customer over the phone if the medication is in stock. So my wife and mother n law go to fill her script and they drop it off and are out side in the car waiting for it after about 45 min my mother n law and wife drive back to the drive through and when the pharmacy tech saw them pull up she immediately went and grabed phong. He told my wife he was not going to fill the script he made her very upset He yelled at my wife who has brain damage by the way and he has been made aware of that fact in the past and he made her cry. He lost the authorization form,treated my wife like she is a junkey and has pissed me off for the last time! She could end up in the hospital if she does not have this medication i have made every effort to get the meds orderd have all the paper work they request and still phong screws it up! My perscription insurance is through cvs caremark so i am bound to a cvs store. Luckly the other two pharmacists there Vicky and Sandra are very nice and try to clean up there managers messes! They do not have the authority to order meds or i am sure this store would be beter. I am going to post this story every were i can untill i get a call back from cvs and somthing is done with phong! read more

Horrible customer service at the pharmacy. I called in to see about transferring my prescription to another pharmacy. The tech who answered the phone was extremely rude, said it couldn't be done, and made a snarky remark about me not apparently having insurance (I have two forms on file). When I called a few days later to update my information in the system, because I received a CVS text stating to CALL IN to update the information, the same lady told me it wasn't able to be done over the phone ?? Please conduct training on proper customer service, as I'm reading other one and two star reviews I know my experience wasn't just a "random bad day" read more

They are efficient, helpful and know what they are doing! I appreciate the prompt friendly service I get every time. Thanks CVS Pharmacy.

Genell the pharmacist is amazing. Today she went out of her way to help me in every way she could. What a great customer service experience, this CVS is going to be my pharmacy from on because of the time and care she put into helping me. All shopping/customer service experiences should be exactly like this. Thank you Genell! read more

The manager in training treated me like a criminal because I was making a legitimate return on merchandise I purchased using my debit cause. She refused & when I accepted a store card she was down right rude with me. Hope she doesn't become a manager & have called corporate to report her actions. Very disappointed after I spend thousands a year with this company & a measly return which is my right I'm treated like a criminal even when I'm following the rules. Hope they don't promote this lady cause I will never shop there again!!! read more

I normally love sarcasm and a cold shoulder. But not when I'm picking up medicine for an illness. I also love a good drive thru pharmacy, but not when I drive thru and get a pharmacist who tells me to come back in 15, only to get a call two mins later saying my stuff is ready. And then come back happily only to be then asked if I have insurance and then when I say yes, told to come back 15 mins later because they didn't ask me the first time (and be given the impression it's my fault). I'm not sure of her name, but she definitely isn't a happy person. I can be a bit grumpy too, and lord knows I'd be mad about working on a Sunday, but truly lady- calm yourself. read more

So glad to see that it's not just me. I recently switched pharmacies to CVS due to an ins change. I might be looking for another one soon. With four kids, my husband and myself, we have had quite a few rx's in the last few months. I am not exaggerating when I say I have had a problem EVERY SINGLE TIME I have been there. They always seem to have a problem with the ins, or they are out of the rx, or on a few occasions I have waited in the drive thru only to be told to come in to wait again to speak with someone. Most recently I was told they have no rx for me when a week earlier I waited in the drive thru, was told I had to come in to drop off the rx, went in, was told it would be ready by 5pm. I don't know what that lady was typing into her computer because it certainly wasn't my info or my prescription info. It's a good thing I'm not on blood pressure or anti psychotic meds, or I'd really be screwed. I purposely, when possible, give them several days to fill the rx's and to work out any bugs, but it never fails, there is some sort of problem. They seem very disorganized and you can hear the employees behind the counter complaining. It just doesn't seem like a great way to run a business, but who am I? Another unsatisfied customer.... read more

The worst pharmacy I've ever dealt with. Keep you hold for 20 minutes every time you call, 2 hours wait to fill a prescription, rude and unknowledgeable staff. Go somewhere else if you value your sanity. read more

Pharmacy review only. Under staffed at all times I have ever been there- I know this is not the employees fault b/c I worked for CVS for 7 years and they cut hours every other month. It really hurts the ability to provide great customer service. All of the actual pharmacists I have encountered at this store, approximately 3, have been rude, acted too busy to help a customer with a question, and are very short with answers. The techs are polite but should keep personal conversation to a minimum when customers can clearly hear them. To a chain pharmacy, you are just another dollar to earn...independent pharmacies are the only way to get treated like a person and receive great customer service. read more

This Cvs pharmacy is poorly run. They have lost my boys prescriptions many times. I cannot even describe the level of rudeness I received the last few times by the same clerk. If you want awful costumer service coupled with not getting your prescription- this is your place. read more

This particular location is an embarrassment to the CVS name. When we moved to Warrenton I was excited to have a CVS close by that had a drive-thru and was open 24 hours. Every single rx I have ever filled here I have had issues with. My prescriptions have never been filled on time rather I was waiting 20 min or I said I would come back in 2 days. Sometimes I waited days for them to tell me that my rx is not in stock. When asked why I wasn't called they would say my phone number was incorrect in their system which is false bc I made sure they had it several times. As well they have billed my insurance wrong, &they have given me someone else's rx twice. After my son had surgery I waited in the pharmacy for his RX. I let them know I was waiting and they told me it would be 20 min. I waited for close to an hour. i had waited and checked on the rx several times. The pharmacist told me she was busy & would get to it when she had time to get to it and I needed to be more patient. I told her i was promised 20 min, it's been close to an hour, my son who was just discharged from hospital was in car & that I saw several people come in and dropped their prescriptions off, wait for them, pick their prescriptions up and leave. Her response was "And?". Completely shocked at how I was being treated I asked to speak to the lead pharmacist or manager. She responded that she was the pharmacist. That was my last trip to that CVS. Well today I filled a prescription @Walgreens that I normally had filled at CVS... Want to know my savings? $20. For rx @CVS where I was told there was no generic available and I had to pay $35 per my co-pay, Walgreens let me know there is a generic available and my new co-pay is $15. Much better service and much better prices at Walgreens. This CVS pharmacy has no class. I do have to say though I have had great experiences with the front store of the CVS. My negative experiences have always been with pharmacy read more