Poor customer service. I waited in the drive-through line for customer service and they shut the gate on me and said they were closed for lunch. read more

This is the only CVS in Warrenton bc they closed down the other one about 5 years ago. It's a shit show. The drive through takes anywhere from 10-50 min to get through. The traffic backs up into the street causing cars to be blocked in that are just trying to get down the street. The clerks are sometimes nice, but often not. There is little customer service available at any time. They don't have good hours. You may have waited 30 mins in line, but if it hits lunchtime, they slam the window in your face. You have to have anyone behind you back out so you can do the same. When these issues are brought up with management, you are told that it's company policy. Why don't we all go somewhere else? Because many insurance companies will only participate with CVS pharmacies. You're put over a barrel. I guess you could use the next closest CVS, 30 mins away. read more

They are very disorganized and I always get a different story about the status of my prescriptions every time I speak to them. My old pharmacy transferred all my prescriptions over to them, yet every time I call for a refill, they claim they don't see it on my file. They also claim I have two profiles, which I asked them to delete the old one cuz it's causing confusion. They said they would, yet they didn't. They always argue with me about my prescriptions and I always end up having to call my doctor, for them to call CVS and straighten things out. It's always a problem every single time I go! They are very disorganized and don't take their jobs seriously. They are terrible! read more

Great staff!!! Always patient with correcting insurance issues!! They are helpful and respectful. read more

This is my second day going there after my doctor had call my prescription in a week in advance and they still keep saying oh we do not have your prescription in stock, and continuously tells me I don't know what happened. I have never been able to go to that pharmacy. Get my prescription and leave. There's always an issue with this pharmacy. read more

Last month came from urgent care. I questioned the in expense of my prescriptions because it should've been more. Said nope that's what it is. I didn't get better because they didn't give me my medication that was prescribed for me. So here I am back at urgent care came back here to pick up my prescription. They have had me wait almost an hour. They don't have my prescription again. Then state they do have only one month because they got it from another patient. A week ago I came inside to get allergy meds and it was 15 people in front of me. Transferring all my prescriptions to Harris Teeter. They give us discounts And I won't be back to CVS this is this is terrible!!! How do you not tell somebody that they're not getting all of their medications when they're so sick picking up medication's and they get only four of the five they're supposed to have. My doctor was angry as well.! read more

3 months in a row they call to tell me .you Rx is ready...I arrive and Pharmacist "Gloria" says tomorrow? Unbelievable. You drive all the way there? This place should NOT be called a Pharmacy. Oh, and if you are a Cancer patient...forget it. Corporate will be getting a letter but I'm sure they already know because they've done absolutely nothing and never even read the terrible reviews. Pharmacist - GLORIA should not be in this business. read more

Today I called to transfer a prescription from my current pharmacy to Cvs , unfortunately the phone was answered by a automated machine that demanded my birth date told me that I had no account with them and that they could not help me , I called again thinking that this has got to be some kind of mistake I tried everything I could but did not get the pharmacy and was told to leave a message , so I just gave up , sometimes there are reasons people can' wait for a return call that may not happen at all . I'll have to go to another pharmacy I figure if this is how they operate I don't want any future dealings with them in regard to any of my prescriptions or services . This was the most ignorant thing I've ever seen demanding my information that I did give them and they told me I have no account there of course I don't have an account there, if I did it was very long ago before businesses became so inconsiderate that they use automated machines like this. I have no idea who's asinine idea this was but I don't see it increasing customers coming to the store and I think it's very poor, & disrespecful customer service , and I did try Target who is also CVS but they have become just as absurd so they've lost my business as well I will make sure that everybody I know knows about this and hopefully they'll follow suit people don't need to be treated like this especially when they may be ill and need their prescriptions. I also have over 20 years of customer service that I've worked and this is just My opinion. 0 star if i could. read more

If there was a way to give zero I would. My husband and I have never been to a pharmacy that causes so much stress on refilling prescriptions. Called the Warrenton CVS automated pharmacy service to refill a prescription, says it can't be refilled until a certain date. CVS wouldn't allow a refill to be done (had 2 refills left on the prescription) until there was only 3 days left of medicine. Called on the date could refill. System says refill has been submitted. Receive the text saying prescription is ready. Go the next day to pick it up and we're told that the prescription expired the day before and they did not refill it to begin with. This is all within a 3 day period - from refill to driving to CVS for pickup. Why was a text message sent saying it's ready for pickup? No one, within this 3 day period, in the pharmacy department, was capable of picking up the phone to call and say we are not able to fill please call the doctor to get a new prescription sent in. How sad is it that customer service has become a lost art and the pharmacist there at the Warrenton CVS couldn't care less what emotional stress they are causing. How did they even become a pharmacist? Sadly this wasn't the first time the Warrenton CVS did this to us. But, it was definitely the last. Won't ever use them again. read more

not sure how this place remains in business. consistently multiple hour delays, terrible communication, customer service as bad as it gets. I asked the minute clinic how long eye drops that are right off the shelf how long it should take and so I gave them a chance, which ended up in a shocking multiple hour ordeal again. never use this pharmacy read more

Well I'm finally done with CVS. They used to work for me when I could speak to a pharmacist. Recent changes to the automated phone system don't let me do that anymore. It only lets me leave a message. I've left two messages in the past two week, neither was returned. So now I've SWITCHED to Costco mail order and CANCELLED my monthly shopping membership at CVS. What a JOKE that someone believes customers will accept speaking to an automated system about a topic as important and complex as their prescription medication. I'm out. read more

This Pharmacy is The Worst in Every Way Possible. Employees are incredibly Rude, Dumb, and will Lie. As another review said- I have also been told a prescription was ready only to drive over and no prescription and that's not the worst of it. The employees are very patronizing even when they are Wrong. Stay Away. read more

Always so crowded and slow service. Every time i have to pick up a prescription it takes at least 20-30 minutes, drive thru or in store. I'd send my stuff to walgreens but my insurance forces me to use CVS. read more

My wife fell today bad enough that we now get to go see a hand surgeon. We had a prescription sent to Walgreens, but they closed 8 minutes before we got there. Called the doctor who sent a prescription to CVS for a couple of pills to get her through the night. The pharmacy at CVS said they couldn't fill it since the Walgreens already had one. It didn't matter when I explained, they didn't want to hear it. It didn't matter that we haven't had any pain medication prescribed for over seven years. Basically they do not appear to care about the people who are in legitimate need, so much for the Hippocratic oath. Not looking forward to the night with no pain medication for my wife. read more

I am so frustrated with this pharmacy. Last month, my MIL passed, I tried to get my prescription before I left; they said they could not fill it, but I could go to a CVS in WV and get my prescription filled on that Friday. I also sent an email to them and got a call back saying the same thing. I go to the pharmacy to pick up my prescription to find out they cannot transfer my prescription. Doctor is not in, so after 2 hours and many phone calls, somehow, CVS was magically able to transfer the prescription. Fast forward to today, my prescription has been filled in WV because they transferred all of it. And now say they cannot transfer it back and I have no refills. So now, doctor's office is closed and I have one pill left. This location made zero effort to do anything while the pharmacy in WV at the Meadowbrook went out of their way to help. So this location should take a lesson or two from them, because they suck! This was their screw up, not mine; customer service is severely lacking. read more

This is the worst operated pharmacy I've patronized. Every time I come here, inside or drive through, it's unreasonably slow. Regardless of when the prescription is ordered, it's never ready upon arrival. Today, I went inside to try and dodge the drive through. After waiting 15 minutes in line, I get to the counter and they say (as always) we'll rush your order and it will be 15-20 minutes. I said, I ordered it yesterday, the response is "they're busy". So I come back, 30 minutes later and now I'm sitting in the drive through line for another 30+ minutes (I'm typing this in line and am still not to the window). You're not busy, you're inefficient and run by incompetents. Walgreens doesn't have this issue and that's where I'll be taking my business. read more

I would give zero stars. This pharmacy refuses to contact doctor when orders are unclear. I will file complaint with State Board of Pharmacy as they should not be able to practice in this State. They give me the wrong amount every month and when called 6 times over 2 1/2 weeks by me and who knows how many times by physician and his office staff my doctor asked me to take my business elsewhere. Yes, they are that lazy. read more

Today I went to pick up some medicine for my mom and there was a guy that was white, tall, with blue eyes that was so rude to me and my mom (I didn't get his name) There was also a black girl that told us we needed to wait 10 minutes but we ended up waiting almost 30 minutes. The guy was so rude in general, we were trying to explain to him what we were waiting for and he didn't even let us talk, honestly I never had a problem with this pharmacy until this day, I hope someone can talk to them and give them some training for costumer service, because that's not the way you treat a costumer. read more

Its 5:45am and CVS is closed despite saying it's 24/7. It's terrible when businesses don't ensure YELP has their correct hours. There's nothing worse than searching for baby meds and finds CVS's hours are misstated!! I guess it's consistent with all their other reviews for 1-Star Customer Service!! read more

Is there a minus star option? ordered refill through the app and then received a text confirming RX was ready to pick up. Stood in line and then told "not ready yet". I asked why a text confirmation? "Oh I have no idea. On good day it works" I asked how do I know it's a good day or not? "Oh I have no idea". I think we have found the mantra for CVS on Blackwell Road..."I have no idea". Aetna owns CVS so we can't flee to a professional pharmacy-they are a monopoly and we know how those work out for consumers. read more

If you are looking for a pharmacy that can actually fill your prescription and have it ready when promised keep looking because the only time that will happen at the Warrenton CVS is by accident. After a Drs visit in Warrenton I recently needed to have a Rx transferred from another pharmacy in Warrenton that was not "in-network". I called CVS and was told they would do the transfer and the Rx would be ready in about 30 minutes. I drove over 45 minutes later only to be told there was no record of my Rx in their system and that I needed to go to the drop off window so they could figure it out. After waiting in line for another 10 minutes I was told that they hadn't yet called to have the Rx transferred but would get to it "within the next half hour" and then they tried to blame the other pharmacy -- the same one they hadn't bothered to call! At this point I was so fed up I left and called the pharmacy in Culpeper that I normally use and they took care of the transfer and had it ready for me when I arrived. Even driving 30 minutes out of my way was STILL faster than waiting for CVS to just make the transfer, heavens knows how much longer it would have taken them to actually get it ready -- they told someone else two hours for a refill, so I'm guessing it would have been something similar for mine. I realize that sometimes a pharmacy can be busy, but they had about a dozen employees so they can't blame staffing. They should blame themselves because they didn't bother to even try to make the transfer in the first 45+ minutes but then tried to blame the other pharmacy. The inability to accept accountability speaks volumes and leaves me wondering about both the management and training. I have filled a family member's Rx at the Walgreens in Warrenton just a couple blocks away and they are a thousand times better. Go there. Or really anywhere else. Just don't bother with the CVS in Warrenton unless you are looking to read all of War & Peace while you wait. read more

I don't know why everyone is acting like this is the worst pharmacy. I think you all actually are just rude and impatient and don't understand anything that's going on in a pharmacy. I've been using the Warrenton CVS for almost 10 years, I still use it for obvious reasons. Yes, sometimes my script is not ready yet - but in what world does that make the workers incompetent? Oh no....I have to wait 20 minutes every once in awhile... Also, it's really not that hard to get the app or call ahead of time to check if it's ready. I've literally never had an issue if I do that. So many people take advantage of pharmacy workers and are so rude, maybe think twice before you write these ridiculous reviews ridiculing a service that you aren't even competent to do. read more

Absolutely the worst pharmacy in town. The sole reason I am going there is because they seem to be the only ones who can get my scrip. They don't bother to answer the phone, even to say "hi we will be with you asap". No, they will make you sit on hold for 10 mins without a word, leaving you wondering whether anyone is even in the store. Further, they will lose your prescription (after notifying you that it is ready) and then make you wait while they fix their mistake. Last time I went, the person at the drive-thru told me it was too early to fill my scrip even though they sent me a text saying it was ready. And for the record, it WAS ready, but they somehow couldn't find it. She only acknowledged her mistake after I held up my phone to show the text. Then, she had the audacity to tell me to go back through the line while they refilled it. I said, "I'm coming inside, how about that?" But wait, it gets better: about 30 seconds after I parked, I got another notification saying my scrip was ready. Imagine that. By the time I pulled back around and got to the window again, that lady was gone. I think she knew what was going to happen and made herself scarce. Avoid this place at all costs if you can. They are terrible! read more

They are NOT open 24/7. Please update your hours. I drove here around 6am only to find it closed.

The wait times are always atrocious and the staff is always miserable. I've had several bad experiences here but because of insurance I don't have a choice but to keep coming back. This location needs some serious help from corporate!!!!!!!!! Very understaffed, extremely unfriendly and unprofessional read more

This is the worst pharmacy I've ever had the displeasure of dealing with and this review is not based on one or even a few bad experiences. It's consistent unhelpfulness, prescriptions not ready when I'm getting calls and texts for pickup, long lines because there's no urgency or care to move the lines, and rudeness. Every. Time. For over a year. Consistently. And don't know what they are talking about and someone needs to look into fixing their automated system if it truly is the problem they say it is when I'm being notified my prescription is ready and then it's not after I wait in line for 30 minutes. Only to be told, if you wait 20 more minutes, we can get it ready. While they don't deserve it and certainly didn't earn a single star, since we are all into participation trophies these days, I guess they get a star for existing. But seriously, worst customer service, longest waiting time and then get it wrong and cause you to wait 20 more minutes or go out of your way to return again. I'll be moving my business to the not quite as desirable location on the other side of town, and at least they don't have near the problems that this location has! read more

Will never use this location again. Online states its 24 hours. The recorded message says open till 10 pm. Sent our much needed emergency prescription here. Drove 45 mins to store.... Its not at this address anymore. Found the actual store. It closed at 8 pm. Complete waste of time and energy. Now must wait till morning to start meds and drive another 45 mins to this location, picked entirely because it was supposed to be open till 10pm. I understand covid 19 is serious business. Why must you close. Why cant you update your recording? People don't get sick and needs meds only till 8 pm. Seriously... While the other drugstores have the same hours.. they did bother to update the much needed recorded information. Only gave one star because 0 isnt an option. Thank you for makihg an already stressfull situation even more so. read more

This is now the 2nd time this Pharmacy has given me an INCORRECT prescription dosage. I highly recommend you check your prescription before you leave the store. I was given a prescription that is DOUBLE the dosage it should've been. Thank GOD it wasn't a lethal dosage! The first time I wasn't given the CORRECT amount of my medication. When I called to ask about it, I was blamed that "I" didn't look at the medication before I left the drive-thru. I'm sorry, I didn't know it was MY job to make SURE that the pharmacy has given me the CORRECT amount of medication. Then because the Pharmacist was upset that I called them out on it said Oh ok well if you want I will just make it so that you HAVE to confirm EVERY prescription. Meaning it would be more difficult for me to get my prescriptions. How am I going to be punished for their mistake? That's your idea of how to FIX it and make sure that the Pharmacy doesn't make a mistake AGAIN?? read more

Crystal in the pharmacy is the rudest and least helpful person I have ever encountered working at a CVS. I'm sure this isn't the first complaint you've received about her. She needs to find a job she enjoys so she can be a more pleasant person. She was working the morning of 12/20/21 at 0820am. read more

Store seems to be having issues. Looks like nobody has cleaned the exterior since summer. Leaves and trash all over the sidewalk going into the store. Pharmacy seems to be understaffed. It's always a 30 minute stand in a single line to pickup prescriptions after work. read more

CVS Pharmacy - Terribly dirty sidewalks in front of store. - Drugstores Near Me - Warrenton, Virginia

This CVS is a one star service stop every time. With the extra 30 minutes they are going to make me wait in the car with my sick child I will be a little happier knowing that the manager who reads this can feel some of my frustration with this location. First, it looks like I'm in good company as this is a one star CVS ( so I need to say no more). My countless bad experiences are well documented by others in my area. I received a tex saying the medication is ready for pickup. When I get there they do not have it. They said the will rush fill it. Just keep driving through the drive through until we fill it. Other experiences have been similar. From not charging out insurance to not having it ready. I heard from another disgruntle customer saying that they closed a CVS and this location doesn't have the staff to help customers in a timely manner. Good thing for us there are many choices for a pharmacy. read more

It's not a fast food restaurant - I don't expect the pharmacy to take my order and throw my meds in a bag and I take off...I expect them to take their time entering my order....as these are prescription meds.....and verify my order upon pick up.....as these are prescription meds...... They told me it would take 20-30 min to fill. I came back in 20 and was back home at the 30 min mark. What's the problem? read more

The pharmacy needs to stop putting customers' drivers license and credit cards inside the same bag as the medication and all the paperwork. I have now thrown my license and credit cards away on three separate occasions- and I'm not very old! read more

Be careful as when buying prescription meds from this cvs they always always always charge a lot more than they should be charging. Check for coupons or even to make sure they are using your medical insurance because over the past 6 years I've been incorrectly charged for my medication. It was only today we found out how they've been scamming me. read more

Drove a half an hour to pick up my prescription and the place was supposedly closed due to " no electricity". But all the lights outside and the lighted signs in the windows were on. Huge inconvenience and a waste of time. read more

If I could get away with no stars I would they don't deserve even one star. The pharmacy department needs serious re training and maybe some pharmacist let go. Almost every time it's a issue when it all comes down to them putting the wrong amount of days for the RX. To which then they say it's too early so after about 15 minutes of explain she then realize it's on their end not mine. Very unprofessional pharmacy techs. Not coustmer friendly. They fix in system till next time I come in to refill. So after about 3 years of this hassle and rude treatment and looks and remarks I have switched pharmacy I do not nor never recommend this pharmacy... Highly unsatisfied read more

What a discouraging experience. Earlier today, we called in some medication for pickup and wanted to take advantage of our $5 Extrabucks coupon that expires tomorrow, February 26. The pharmacist tech rang us up for the medication first. When he tried to scan the coupon he told us that it expired and that he wouldn't be able to give us credit for the coupon. We left the pharmacy, but the more I thought about how the pharmacy tech had handled the situation, the more frustrated I got. When we got home, I called the CVS customer service to inform them about the situation. The service center was closed....surprise, surprise. When I called the local CVS location, the tech answered the phone and he confirmed that he could not overwrite a system generated message. Right when I was trying to explain that he did not handle the situation professionally (i.e., he failed to talk to the manager, he told us the coupon expired even thought it did not, etc.), my phone died. I would have given this location two stars if he had tried to call me back, but obviously this tech and potentially the pharmacy at this local CVS location do not care about their customers. I will try the CVS location on Frost Ave next time. read more

This like most CVS lack customer service and it's probably not the workers fault. They are made to do several jobs stock and others not be around to checkout. Pretty much all the same now so name of the game is customer service. That and when you give me a generic prescription and write 180.00 and insurance copay and I can get it for 5 dollars from Walmart who do you think your fooling read more

I was waiting in line in the pharmacy, other people were being helped. An employee with blond curly hair and glasses yells out that they are closed and will not be helping us. Meanwhile we are the only people that need helped. I showed her a list of medications that I know for a fact have been called in for my doctor and she rudely says "we don't even get you those". I was extremely frustrated and in pain as my procedure had literally JUST happened. I get home. Wait until two when they said they would be available. I waited on hold for ten minutes, finally spoke to Joel the manager who then hung up on me. I immediately called back again and was on hold for 20 minutes before Joel finally came to the phone, never apologized for any of the inconveniences, and said that he was unsure which ones were filled and that he would not be sending them out for delivery. The attitude and the unwillingness to help is INFURIATING. I had literally just come from the procedure and now I'm sitting in pain because I was turned away and scolded by the cvs employees read more

Customer service is really lacking. Pharmacy techs are unprofessional and bicker with each other (in front of customers) over who is willing to do which task. Millennial at register was openly complaining about another employee calling out for that busy shift and taking it out on customers through her attitude. Sure, that may suck that you're down a person and slammed during flu season, but that's unprofessional and, frankly, no one cares. Your customers are there to pick up medication, which means that 9x out of 10 are dealing with something more stressful than you being extra busy at work. Get some perspective and do your job. read more