The front of this CVS is fine and I am always greeted and helped by a friendly staff meeting member. The pharmacy, however, is a different matter entirely. Most of the people working there are pleasant. It takes one unpleasant, rude person to ruin the whole thing. There us one of these people there. read more

When I first moved here, I was so excited to see a CVS Store/Pharmacy so close to home. Now I wish there was another, more convenient option. The cashiers in the regular part of the store are very friendly and pretty helpful. The pharmacy aspect of this store however, completely sucks. As previous reviews have stated, the pharmacy service at the Lake Ella location is incredibly SLOW. It is like there is NO hustle, or any interest in establishing an order or pace. For one, there is no place to form an actual queue or line. This results in the customers all being very unsure as to who is waiting for what and who is next in line. I have firsthand witnessed customers getting into arguments and bickering about who was waiting longer and who was there for what purpose. That is flat out RIDICULOUS. And to have such discord result while picking up or dropping off prescriptions is 100% CVS' fault. PERIOD. However, the main reason for me deciding to write this review is due to this CVS Pharmacy manager's decision to close the pharmacy portion of the store EARLY. I arrived around 5:58 p.m. on a Saturday. First, I had NO clue that the pharmacy closes at 6 p.m. on Saturday. The CVS marquee indicates that they are open until Midnight but apparently that is just the store itself, which is quite misleading if you ask me. Either way, when I arrived into the pharmacy area (prior to 6 p.m.), the entire prescription drop-off gate was down. That was when it suddenly dawned on me that there was a chance that this place was about to be closed. I was immediately grateful to have arrived while they were still serving customers. There was one customer being helped, and about 3 workers behind the counter. I was the only person waiting. The female manager who was helping an elderly customer, paused and asked her employee to see what I needed - if I was "picking something up". I indicated that I was indeed picking up one prescription, to which the manager interjected that it was too late and that I would have to come back tomorrow. I politely advised her that I really needed the medication to take first thing in the morning and that it was actually a FREE prescription (how long could that possibly take?). Regardless, at any other CVS, there would be no questions asked - so long as someone was waiting for service and arrived before closing time - they would be helped. Instead, the manager argued with me about the ability to pick up my prescription because it was after 6:00 p.m., and told me that my only other option was to contact a different CVS (located about 8 miles away), and have them fill it for me to pick-up that night. I rolled my eyes and ultimately left the store. This store is ALWAYS busy, and clearly I can see why. Of course you will always be busy when you limit your hours by arbitrarily deciding to close early and are routinely turning customers away. CVS Corporate needs to hear about this but I'm hopeful that they'll peruse these reviews on their own, as I've already expended enough of my energy. read more

Very helpful staff. Clean and organized store. They accept returns with a receipt and no problem. I like to shop here!

This review is specific to the pharmacy portion of the Lake Ella store. I have experienced some of the slowest service at any pharmacy, ever, at this location. I do not know whether they are under-staffed or if they just do not care. And it makes no difference whether you go inside or use the drive through...count on the service to be S-L-O-W. read more

Your clerk named June really pissed me off tonight I arrived at 9:57 PM and she was already have the doors locked and letting people Out as they were ready. I notified her that I had a couple of minutes left to run grab what I came to get and she refused to let me enter the store review your cameras I was there by cell phone time three minutes before closing and I informed her of that and I am somebody that lives right behind the damn store and she would not let me go in and do my shopping thanks I'm at Walmart now but June needs to have a lesson on what time closing time really is. read more

No complaints here. Pharmacy is superb and the workers are all nice. They are always renovating.

Rude, inconsiderate, pitifully slow and they frankly don't care. Called for advance warning that we needed a prescription refill and was placed on hold for five minutes. Then the person answering the phone gave reasons that it couldn't be filled before getting my info and looking at the prescription in the system. read more

This review applies to both CVS Lake Ella and Apalachee and Magnolia. Four stage cancer patient trying to refill pain medication: I was told at the Apalachee location they did not have the medication and that it would take a week to get it, then i drove to the Lake Ella location and they did not have it either but told me that the Apalachee location had it; i told the lady i just come from there and they said they don't have it, to which she replied: Yes, they have it i can see they do, they just don't want to refill it for you, I said, excuse me, and she said: The pharmacist has the right to refuse a refill. I grabbed my prescription and went home and immediately called the Apalachee location and spoke to the Pharmacy manager. All i got in response to my complaint was a blame game between locations. On both locations i was told by the "technicians" that i had to wait a week, but the manager at Apalachee said they get the medicine in 3 business days. I think it is shameful and disrespectful to show such lack of consideration for a customer. Btw, I have a legitimate prescription from the Tallahassee Cancer Center. I took my business to Publix. read more