I don't know why there's so much hate for this pharmacy. I have been going here for years and they always treat me well. You should know it's incredibly busy, there are people in line all day long, and that makes it hard for them to deal with the phones, but there always seems to be someone working with a customer on the phone. Sorry, but the people in the store take precedence over phone calls, and the place is packed most of the daylight hours. The staff is actually very nice, particularly the two head pharmacists I have seen. I have had several issues dealing with my insurance and they help me every time. It seems like the people who are complaining are expecting a lot of customer service. If you can't use the app/website and text messages, maybe this is not the place for you. So much of the process is online, not one-on-one, now. It's not as personal as the old days, but they are serving an enormous number of people here. I like coming in, scanning my phone, and getting my medications. It's efficient, you only really have to wait in the line, but the service is fast once you get to the counter. Some reviewer accused them of racism and that's unfair, it's a very diverse team, they have people from all over working there. I'm a trans person of color and I have always been treated well. I know people only review when they are mad, so there are lots of complaints, but if you have a little patience, this is good pharmacy with a conscientious group of people working here. read more

Bombed out interior. It's dirty inside and dim. Outside, strange people hang out. Saw human poop in the parking lot at the base of the CVS sign. Inside, you are forced to use the terminals at the pharmacies but it doesn't save you any time because pharmacy staff may yell at you for FOLLOWING procedure to self scan your barcode because "someone else" had checked in there (which was not correct since screen asked you to scan your barcode). So staff logged me out while I had followed protocol and unapologetically admonished me. read more

CVS Pharmacy - Human Poop and a Paper Airplane - Convenience Stores Near Me - Staten Island, New York

This store has gone to shit. I tried 9 times in an hour to speak with a pharmacist. I was on hold each time then got disconnected. I had to call the front of the store, leave my name and number. She told me she could not transfer my call to the pharmacy. What a horrible customer service. I will switch back to Walgreens. Much better. read more

You cannot speak to a person from the pharmacy. NO option except leave a message and they do not return your call. I have left 2 messages. I am a prescriber. Totally unacceptable and unprofessional. If they cannot do better, they should close their pharmacy. People rely on them and they are not reliable. read more

Their staff is highly incompetent. They make up the stories and hang up the phone on you in the middle of conversation. Besides terrible customer service they are a SCAM. I got my flu vaccine there (it was administered by female), however when I requested the letter it stated that I got it from their male pharmacist.... No need to say it was printed on dysfunctional printer and looked very faded (like a bad copy). The only good thing about that pharmacy is Helen, she is the only one who knows what she is doing there. Unfortunately, I've seen her only once in the 3 years of me being a customer. She is the only hope of that rotten place. read more

Impolite racist staff don't want to help people who don't speak English if it's too much trouble they tell you to go to another store read more

CVS Pharmacy - a view of a car in front of a pharmacy - Convenience Stores Near Me - Staten Island, New York

I spent my day on hold with waiting for the pharmacy to pick up. I drove into NY from NJ and the entire drive in I was on hold. Then I got to my parents' house, where I was meeting them for lunch and we once again called and ate an entire lunch without CVS Pharmacy picking up. They don't care, they don't answer their phones, this is terrible! By the way I am actually on hold once again and no one has picked up. read more

One star because we can't submit zero. This is a busy branch. But in all these years, I have never encountered a smile behind the counter. Pharmacy staff is unfriendly and dismissive. Their service is perfunctory at best. God forbid you have a question regarding your medication. Here comes eye rolls from both the counter person and the pharmacist. This branch does not pick up phone calls. Ludicrous and absolutely shameful. CVS needs to dedicate a resource or simply publicize that they haven't the basic managerial skills to respond to customers. Let's be real -- pharmacy customers are medical patients. This level of disregard is shockingly callous. Absolutely no caring for the customers. And CVS's logo of "extra care"?? What a joke. Today, the line disconnected me after four minutes. Fine. I called back. EIGHTEEN MINUTES later, I finally gave up. It's tragic that this is my elderly Mom's pharmacy. Luckily, our employer switched us to Walgreens. It's like night and day. My pharmacist knows me by name, knows my family's general health and the branch never lets us wait for more than two minutes on the phone. Walgreens gets it right. Oh and by the way, since CVS wasted 22 minutes of my time by ignoring me, I used the time here to report it. Plus, I simply called our Walgreens pharmacist and got the answer I needed in seconds. Shame on you, CVS Old Town. read more

CVS Pharmacy - I don't exaggerate. This CVS pharmacy doesn't care about your call. They don't pick up. Ever. - Convenience Stores Near Me - Staten Island, New York

To the customers saying that pharmacy staff are rude, they are just as nasty to their employees as well! I've witnessed what I can only describe as a "sorority mentality" here and very catty behaivior. That's why no one answers the phone; They're too busy gossiping!!! :-) Everything from publicly discussing employees bathroom habits to sabotaging people's jobs, I've heard it here (and they're not quiet about it either!!). If they don't like you, they will do anything in their means to embarrass you, even in front of the customers! read more

Don't let the huge HELLO they give you when walking in fool you. This is the worst CVS I know of. The last five times my doctor sent in a script they always said they didn't get it. Each time it took multiple sends by the doctor to get it done. They blame the doctor but it's not his fault. On his end it always shows sent. It happened with two different doctors to my family. Good luck getting an answer on the phone. I once had them on hold for over an hour an went there waited on line with them still on hold. When I got to counter the girl said can I help you ? I said yes answer the phone please and I showed her the time on my phone proving how long I waited. It's a disgrace. Just because they are 24/7 I stay with them. I realize now it's not worth it. I'm done with them read more

This is actually a really busy cvs. The great thing is it's open 24 hours including the pharmacy counter. Don't forget to scan your card for coupons when you walk in. I also like the self checkout options and there is usually someone there to make sure it works smoothly. The staff here is friendly. My only complaint is that the parking lot is an absolute nightmare. Mostly cause people are jerks. read more

This pharmacy is great. Pharmacists really take the time to explain medications and offer great suggestions for otc products ! read more

I have been filling all of my Prescriptions since CVS was Savon , needless to say I also shop there often . On numerous occasions I have been denied use of the restroom. Today was the last straw tomorrow after speaking to CVSCorporate I am transferring all my Prescriptions and will never shop there again all because of a lazy manager Bishoy . read more

I called to refill a prescription, waited 10 mins and no one picked up the phone. I didn't even get a "please hold" from them so I called another location and they picked up within in 1 min. This location is probably one of the worst cvs pharmacy around town. read more

I live very close to CVS & run in all the time for self check, but unfortunately the main counter is always closed when there are a lot of items to purchase, would like to see more registers opened.. Mostly very good customer service!. read more

Absolutely terrible pharmacy. Prescriptions are never ready when they tell you they will be. Lines are always long; at least a 20 minute wait to pick up prescriptions. Customer service representatives are rude and not helpful. read more

Since we are in the middle of a global health crisis I feel it is my duty as a citizen to warn others against going to this pharmacy. Since COVID-19 became a global priority our lives are no longer solely our own - they now also depend on the behavior of others. Pharmacists have always been an important link between doctors and patients. When they do their jobs poorly it can be dangerous in better times; that same behavior during a pandemic becomes unforgivable. Serve that up with a side of discrimination and you have yourself a lawsuit. I fought back tears as I witnessed an elderly and disabled woman of color crying in her wheelchair as she was publicly humiliated by two pharmacists at this CVS location. The pharmacists are positioned behind a row of cashiers and a plastic window to help protect against COVID; you can imagine how loud they'd been yelling that I couldn't avoid hearing them. This woman was trying to pick up a medication I am familiar with because ironically I was there for the same reason. I heard, quite clearly, that they were accusing her of being a drug addict who was trying to shake them out for pills. They sounded like a bunch of bullies at a playground. They yelled out the name of the medication she was quite literally begging for (and excuse me but that's private information) and I recognized it 100% as definitely not being a controlled substance. They said the name of the medication twice so it's impossible to have made a mistake. They were telling her to sleep it off and that she was shaking like a drug addict- but she wasn't, they were just being cruel. She couldn't project her voice (she looked like she was in her 80s or 90s) and she was even less audible because she was crying. She was saying "I'm not shaking, it's the table," (she was leaning against something unsteady) "why are you doing this to me,"and "please help me." This woman survived how many decades on this Earth, she's hopefully about to survive a pandemic, all just to be traumatized at a CVS? Heck, even I'm traumatized. One of the pharmacists bullying her pretended to pick up the phone and call a lawyer; no lawyer would corroborate poor medical advice at a CVS. The elderly woman tried to tell them it wasn't a controlled substance, but the more she tried to explain the louder they talked over her until the cashier joined in, told her to move, and tried to take the next customer. That next customer waited for another cashier and his decision just exacerbated the situation (I can't imagine how uncomfortable he must have been having to refuse any involvement in that drama). When It was my turn I told the cashier that I was on that exact medication and it's used off-label for diabetic nerve pain. If that woman took their advice to "sleep it off" she'd wake up in the hospital because abrupt withdrawal leads to seizures. I had to at least try and help this woman, but I paid dearly for it when I was then also denied service. I couldn't get anyone to check the bin two feet away or tell me what my options were as far as contacting my doctor or insurance company - they wouldn't even tell me what the problem was and I was holding a cell phone with a text telling me that my medication was ready. There's a poorly working app I checked as well, just to be sure, while standing in front of them. I got right back on line when I saw that the woman behind me was being asked the proper questions I'm used to answering: first name, last name, DOB. This isn't my first rodeo, I did not get those questions because let's face it they had no intention of helping me. This is how they behave during a crisis? I spent well over an hour in the store and 45 minutes on hold by phone (no one ever picked up). It was because no one ever picked up that I had to walk to the store. I couldn't call my doctor to have the prescription sent elsewhere, or my doctor's secretary, or anybody else for help. The CVS website isn't exactly equipped to handle anything more complicated than saying it does or doesn't have your medication. I had nowhere to turn. I am sincerely grateful that there are platforms like Yelp to help us all connect and give us the opportunity to warn each other against danger. This pharmacy is in no way worth the risk you would be taking and its staff clearly has no respect for human life. The worst part? I was almost out of the store when I got coughed on. By a CVS employee. read more

Well let's begin. Was going to check out for the automated cash register. One of the employees that watches over the automated cash registers started to yell at me because I accidentally cut the line and started to give me an attitude. Said sorry and just went to the manned register because I wasn't going to put up with someone like that. If you're in customer service don't have an attitude like you have menopause. She's old and has red hair. Really rude. If you see her don't go anywhere near her. She's bitter as shit. read more

Aside from the fact that it's open 24 hours & has self check-out, I actually do not like this location. I feel out of sorts whenever I have to run in & get something & usually can't find what I need or where it should be. The parking lot is the worst parking lot ever created! Only good thing are the late hours. read more

There has never been one time that I've walked into this CVS where more that two self-check outs were working. It's extremely frustrating when I just want to be in and out and there's a long line waiting to check-out and there's only 2 check outs open and one person is struggling, making the wait even longer. The biggest reason that I'm giving this location 1 star is because of what I experienced one day upon entering the store for some facial lotion. Let me start off by saying that I love shopping at CVS for skin products and makeup and can spend a fair amount of time shopping there. One day I walked in and went to the skin products section looking for a lotion for my face. I squatted down to look at some of the lotions on the low shelf and I felt someone behind me, naturally I turned around and saw a male employee or manager or whatever he was standing behind me with his arms crossed and a very accusing facial expression, when I turned around and looked at him he told me "Do you need something?" In a very nasty tone as if I was doing something that I wasn't supposed to be. I was in shock I told him "No, I'm fine". After I picked out the lotion I wanted, I continued shopping around the store and I would spot him FOLLOWING ME. When I checked out he stood nearby watching me. WTF. This kind of thing has never happened to me before, ever. I am no longer going to this CVS location for such rude and discriminatory treatment of customers. read more

It's really too bad - this CVS used to be great, convenient, and helpful. For years, everyone in the neighborhood went to CVS, and the pharmacy across the street was a ghost town. Now that pharmacy is out of business, and the CVS employees just don't care about customer service. The way they act, and the things they say are just ridiculous! So disrespectful and unhelpful. No more! From now on, I'm dropping my prescriptions off at the new pharmacy at Clove & Hylan. read more

I wish I can give them zero stars! This pharmacy sucks! Nothing is ever ready on time, they tell you one thing and do another! Wait time is absurd! Save your time and money and find another place to fill in your prescriptions! read more

Not just the worst CVS, but the worst pharmacy on Staten Island. From an inconvenient, accident-prone, parking lot to the worst check out and customer service available... let's not forget the chicken without heads running around behind the pharmacy. The manager should be arrested for not escalating these issues to corporate. read more

Service is consistently good. The products are always up to par, since it's a little bigger than most CVSes I've been to. Getting into and out of the parking lot can be a struggle just because it happens to be Hylan. read more

Ran in here xmas eve and as I expected it was very busy. An employee named laurie stopped what she was doing to help me find what I needed. Then I went to check out and despite how many people were in the store there was only 1 person ahead of me in line because they had every register open. Great experience this is now my go to store for the holidays!!! read more

I think anyone who knows of this location would agree with me when I say that this place is a zoo. The parking lot is a free for all with tons of people who should not be driving and I witnessed accidents occurring there on multiple occasions. Inside the store is not much better. People don't know how to use the self checkout machines and at least one or two of them will be out of service. I have encountered a helpful employee in the past but most of them are fairly useless. I think the only positive thing going for this location is the fact that it's opened 24/7. Oh, and this location tends to draw beggars for some reason. read more

being the glamor-queen that i am... i've told many Yelpers how dangerous it is for me to be in a CVS. they were horrified when i admitted this one time, i spent over $220 in under 30 mins. flat. this is how: - Vicks Vaporizer 1.5 Gallon V150: $16.99 - Lip Smacker Squeezy Strawberry: $2.49 - Lip Smacker Pinky Vanilla Sugar Pink: $5.99 - Bonne Bell Lip Lites Vanilla Swirl: $3.99 (love this stuff) - Lip Shimmer Champagne: $4.99 - LipFusion Lip Plump Color Shine: $38.00 - Sally Hansen 18 Hour Lip Treatment: $5.99 - Almay Liquid Liner: $7.49 - Almay Amazing Lasting Eye Pencil Precise: $7.49 - Physicians Formula - Eye Definer Felt-Tip Eye Marker: $6.99 - Prestige Liquid Eyeliner:$5.49 (best eyeliner ever!!) - Revlon Diamond Lust Sheer Shadow: $12.99 - Physicians Formula - Wet/Dry Application, Baked: $11.99 - Physicians Formula - Bronzing Veil: $11.99 - Stick N Click LED Lights: $9.99 - CVS Alkaline Batteries AA 10-Pack: $4.19 - Dove Facial Cleansing Cloths: $5.99 - Essence of Beauty Shower Gel Passion Flower: $4.99 - Essence of Beauty Shower Gel Coconut Lime: $4.99 - Bed Head After-Party Smoothing Cream: $18.99 (smells good!) - Bed Head Superstar Thick Massive Hair Blow-Dry Lotion: $14.99 - Lindor Truffles, White Chocolate: $3.29 - In Style Magazine: $2.99 Total: $205.79 Plus Tax: $17.23 Grand Total of: $223.02 __________________________________ 24 hours. close to bus stops, xpress bus stops, and right off Hylan Blvd. i come here for everything. there's always a guarantee i will find all that is on my shopping list. this is how i spend $220 in 30 mins. don't judge me. -- meh. read more

I had a great experience at this cvs. Employee named Stephanie was very helpful. She assisted me to the aisle for each item I asked for and then promptly rang me up. Employee of the Month !!! read more

Horrible pharmacy service, inept techs, careless pharmacists, incredibly rude and inattentive. Only go there because they are 24 hour and I have a hectic schedule so some days my only free time to pick up a prescription is at 11pm. If they opened another 24 hour cvs nearby I would never go to this hole ever again. JEEZ! read more

Felt the need to write a review after my experience last night. The manager had only self checkout open and came to the front to tell everyone waiting for a cashier to do self checkout. I had my 6 week old daughter with me, and needed to do cash back, and she replied very snippy for me to use the ATM. I said I didn't want to pay the $3 fee, so she just ignored me. Normally I wouldn't hesitate to use the self checkout. Another employee actually finally called someone to the front who was very efficient. I stood there for more than 10 minutes, in the middle of the aisle, with a car seat and a sleeping infant, before ever being helped. Didn't catch the managers name, but she was in plain clothes, early 20's with blonde hair. Not to mention out of 6 open self checkout counters, 4 took only credit, no cash. And almost everyone was having an issue. It was a disaster, and so is the parking lot. Only good thing is that whenever I've been there, shelves are well stocked. read more

i sent my mom there to get checked out she waited over 4 hours before being told her insurance isn't covered with them most incompetent people i ever encountered in my life i called to speak with someone and the answering service was no help AS IF MY MOM WASN'T EVEN THERE STAY AWAY HORRIBLE SERVICE read more

this store is the worssssst. good luck picking up a prescription, it's either not there or you wait a good 20 minutes on line because they usually have one person working the register. they need more help . cvs is taking over all the mom and pop stores and can't handle the workload. stay away from this store at all costs if possible. read more