I had been a Costco customer for many years, but allowed my membership to lapse when I moved across…read morethe country 5 years ago and there was not a warehouse close to me. I have had excellent luck getting my eye glasses at Costco. They seem to just get it right. The cost compared to the typical smaller opticians is exceptional. That is the reason why I renewed my membership, Picking up my new glasses today, just 5 days after ordering them I like shopping at Costco. Great prices overall. Purchased a BJ's membership, but visited once and that was it. Prices are not as good and it's a depressing store in Leominster. What was not so impressive at Costco in W. Springfield was the chaos at the customer service counter. They use a poor system for routing customers waiting to speak with customer help, routing them across the throng of shoppers entering the store with shopping carts. Bad, bad, bad workflow. Apparently, the store is being redesigned, but who knows when that will happen. Hoping they get approval to site a new Costco at a little used mall in Leominster. Much closer to me.

My hearing aid consultant, Douglas Wallace, did a superb job fitting me for new hearing aids. I…read morehave suffered adapting to them for almost 30 years. My new aids sound natural and more importantly are comfortable in my ears. I am so pleased and comfortable with them and appreciate the terrific expertise of Douglas. M Jacobson

My husband and I came here for gas and snacks. It's cold here in Massachusetts and I wanted to get…read morehot chocolate, but I forgot what I came in the store for. (Lol)! But anyway, I got a macadamia cookie and a lemonade while my husband got sunflower seeds and etc. This is a really clean gas station. They have Dunkin Donuts and Subway here. Subway was closed and I think DD was as well. If I am in the neighborhood again, I'll come back to get my hot chocolate from DD or the gas station.

Always clean, well lit no matter what time of night, with a solid staff. They're a bit out of my…read moreway, but they're great when everything is closed and you need a quick snack/meal.

I have had a tough time with my chain pharmacy getting my prescriptions on time. I loved having an…read moreapp but a human called me from Baystate. A real human and is making an effort to get me on a schedule where i don't make 5 trips or het 5 deliveries in a week every month.

A little late, but a few years ago I needed dinner and bought a foot long Italian sub and it was…read moredelishis. But when driving the shopping cart across the parking lot, a car knocked it out of the way. An employee who's name I didn't catch got my cart and returned it to me and then resumed his cart work.

Stop and Shop branded products are tasteless and sub par. Must've a profit thing. Sure turns…read morecustomers OFF. I'll start back at Big Y

It's hit or miss to get a decaf coffee at 6 o'clock in the morning never fresh hardly ever a good…read morecup of coffee most of the time it's bitter from being old. I've asked the people there to make fresh coffee at six in the morning so I can get my coffee on the way to work. Apparently they don't have enough help. Or are they just don't care. I normally write a pretty constructive review, but how hard is it to make a pot of coffee.

Had a new employee serve us, time efficient and very sweet and kind interaction chill duderead more

I admit that the place is a truck stop yeah but depending on why you come it might be a surprise…read more My plan was MGM Springfield and had to get a Subway/Dunkin in the process and got it & they got Chester's Chicken, a liquor store, MA Lottery & typical thing for the big rig ones included a weight scale. Sorry about lack of photos but I will let you find it for yourself.

I have been going to the Pride Station on State Street for over 3 months and today I was told to…read moreleave the store for no reason and told that if I did not leave the police were going to be called. I am getting so very tired of people telling me they are going to call the police when I know I did nothing wrong this is the second time I have had an issue with this store the first time was with an employee getting a full attitude when I just asked a question. I have been putting my bags in the front and I have bought over $100 worth of food items. I was just using the bathroom and preparing myself some dinner. I thought this was a rest stop I am very disappointed at the way in which I was treated I understand if you suspect someone is stealing in that cast check the camera, but I am not a thief I am a hard working, tax paying citizen who has fallen on hard times and I did not appreciate the banging on the bathroom door like it was going to be taken off the hinges and being told, "Get Out My Store," and no reason given by the manager, just get out !! I need some answers for this behavior. signed very unproud

Love Costco! This location is huge and surprisingly doesn't get as crowded as other Costco's. It is…read moreclean and they have a good amount of samples throughout the store. The parking lot is huge as well so plenty of parking. Good selection of produce and meat here too. Self checkout goes by fast.

Trying to be open minded about this review because I also have a BJs membership…read more Pros for me are better selection of food which is really it. Cons are they are not open first thing in the morning when I grocery shop and the parking is insanely busy. Gas is more expensive too. I don't think I will get my memberships worth out of here.

We shop at Price Rite in both Springfield, MA and Chicopee, MA. We're never disappointed by Price…read moreRite, but we're often disappointed with the crowd it brings. The prices are great; in fact, I'd go as far to say that the local chains (Big Y, Stop 'n Shop) can't touch their prices. Their produce selection is amazing, and sometimes they carry local produce, which is always a bonus. Our budget is always met when we shop at Price Rite. If you're not into the heavy crowds that show up, especially on weekends, go late in the evenings on a weekday night for your weekly shopping. We're NEVER disappointed when we go at 8pm on a Wednesday night!

The store manager Steve Walters should not be a manager. I had a $17 return and a $25 return in a…read more10 year period,after spending hundreds of dollars weekly, and was told I was doing excessive returns. He accused me of stealing the items as I walked in and was not only rude but very unkind. Due to the weight of my return, the long walk to the register and my breathing condition I was not breathing well when I first encountered him. Although he could see I wasn't breathing well he continued to ask me questions insisting I answer him instantly. He treated me as if I was a child doing something wrong. I am a 48 year old woman . The policy is 7 days for perishables and 30 days for other items. It has been 4 hours. After I was banned from doing returns he followed me out of the store harassing me the entire way. He is a terrible manager and a unkind, unintelligent, cold, rude person. Everytime I shop there when he's working he's always just standing up front doing nothing. I won't be shopping there again. $17 return vs over $500 a month in sales. Not bright!!!