I would rate the CVS store on Elizabeth Ave in Somerset NJ an eighth of a star if the Yelp system would allow less than a one star rating. And that's because of their pharmacy. We worked with someone named Chantel at their pharmacy. We had approached her to pick up our Rx and we suspect it was Chantel who was Infuriatingly Slow and caused a long delay and gave us misinformation on the time it would take to have our Rx filled. Although she could have handed it off to someone else. Thankfully there are better CVS's out there; just Not This One.
My dr sent my Rx over to this Somerset NJ store at 11:15 a.m. using an automated service while I was still in his office. He also told me that the Rx would be seen by CVS right after he hit the Send button which he told me that he had hit send. All I had to do was pick it up.
Seven hours later I went to their pharmacy and asked a woman behind their pharmacy desk named Chantel how long it would be to have my Rx filled? They already had my Rx for 7 hours. She said, "Very Shortly." Well, it actually took their pharmacy another 35 or 40 minutes to fill it.
Also while we waited, we had to use their customer bathroom. But Chantel wouldn't open their electronic door for us so we could access their store bathroom. She said, Someone else will help you; Then, she walked away. We were left tracking down another store employee to open the electronic door for us.
While we waited at the pharmacy, another customer had a hacking cough. To avoid getting a cough, we decided to wait in our car at the 30 min point. Mind you, CVS has now had my Rx for 7 hours and 30 minutes. After 40 minutes had passed, we drove to their drive-up with no one there and we still had to wait there!! Finally Alleujah a bag with my Rx was handed to us. We got home and discovered only 2 pills in the vial. Although Kelsey at their drive up was nice.
But, unfortunately for us, our ordeal was not over even though it had taken the Elizabeth Ave Somerset, NJ Pharmacy 7 hours and 45 mins and once home I discovered that my vial of meds only contained 2 pills.
An attached note said they ran out of pills. Hello!! Why didn't Chantel tell me that fact when I had first approached her? No customer should be treated this way. So i called their store manager, Steve.
He, and later Chantel, both said that I would have been told to expect a partial fill. Huh!!That was simply Not True. And, I would have to wait until 3 pm the next day to return for 4 more pills!! I asked Steve, their manager, if they could deliver them to me. Steve said, No.
Later that night we learned that the Kendall Park CVS had the meds I needed. Again, why wasn't I informed of the shortage of pills at the Elizabeth Ave pharmacy by Chantel before we waited 40 mins? Obviously, this store simply Does Not Care About Its Customers.
Anyway, I picked up my Rx the next day at the Kendall Park, NJ, CVS quickly and without issues.
I wish I had thought to check Yelp before coming to the Elizabeth Ave CVS. read more
