Crystal B was so nice over the phone when I called to find out if CVS took my insurance. I really appreciated that. I'd been trying to get another large chain pharmacy to take my insurance, because they are in the network. They told me I was not eligible for Tri care as the secondary. Today I spent 2 hours on the phone with my Humana rep. We went through everything. Tri care said I was eligible, of course. My Humana lady called the pharmacy with me on the line. She was going to tell them how to submit to Express Script (tricare) but the chain pharmacy would not talk to her. She wanted me to come down to the store. So I did. The line was long. An employee told me I was last in line before lunch. Ok. He said they would take me. When I got the the pharmacy person, he said there was no one to help me as everyone was at lunch. It was 1:40. I asked what the lunch hours were and he said there were signs all over the store! Rude. So I will go to CVS. We had to change pharmacies from Sams because they are no longer taking our insurance.
Thank you, CVS. read more