This CVS has been a detriment to the area for the past few years because it has attracted a lot of…read morepan handling, both at the store entrance and the "island" on Mt Hope Ave between CVS and McDonalds. Management has not been proactive about alerting police and UR Public Safety about this (by the way, there IS an ordinance for dealing this kind of problem that needs to be enforced: Ordinance # 2004-142, 44-4, H https://ecode360.com/8675265), and the problem has gotten so bad that my wife is now afraid to shop there and sometimes when we go on walks we have to adjust our route to accommodate for there being up to 3 aggressive pan handlers at that intersection at one time. I previously emailed their customer service about this issue as a courtesy and just got one of those generic "we'll pass this on to management" kind of responses so now I'm here.

Always the best place for service the the pharmacy staff is truly amazing and always serving us…read morewith smiles! We have recommended them to all we know

Stopped into this CVS Wednesday night for my Covid booster as the one I normally use (12 Corner's)…read moreis not administering this booster. Easy in and out off E. Henrietta, store is large, bright and seemed clean. Vaccine process was easy, minimal wait and painless, thank you health care worker :) lol On the way out grabbed some holiday candy, overpriced but expected, definitely an ok location to use if you need health, beauty supplies, or pharmacy, thanks for the vaccine.

The pharmacy manager Lindsay was rude, cold and had no compassion for a sick patient. I had to beg…read moreher to fill a medication they had known about for 3 days. Then- when I asked her to fill it I was told it might be a 2 day wait. I believe she was in judgement of me due to the type of medication, and had zero compassion. I was treated like garbage. Never ever use this pharmacy- because the manager of the pharmacy there is a completely disrespectful person without customer service skills. I had to beg for my medication. then it was as if she was doing me a favor. it's a disgrace.

This CVS on East Henrietta Road, Rochester NY 14623 is outstanding as usual with great service and…read morevery friendly staff.

the one we go to on culver and walnut is TERRIFIC and all the Pharmacists and their asssitants are…read moresuper sharp, courteous, knowledgeable and friendly to us and come to our help immediately. we appreciated this place a lot.

I am writing solely on the pharmacy. Its always hit or miss with their service. Its almost…read moreimpossible to get through by phoning them to ask a question. After multiple times of telling them to stop filling my old rxs they still have not deleted them from thier system. I use a coupon each month for one of my rx and everytime I have to physically go inside because they have a hard time applying it to my total out of pocket cost. The lines outside take a long time so I prefer to go inside and get faster service.

They do the best they can with the staff they have, always a clean store and fully stocked.read more

Whoever the woman who hangs up the phone at the pharmacy every time I call and there's no voicemail…read moreis incredibly rude and has no business having that job. i will find out her name and leave a second review soon. the people at this pharmacy are so incompetent it blows my mind and ive never had more issues getting the meds I need to literally stay alive when nothing has changed in ordering them in years. 0/10

Alaesha was my pharmacy clerk at 5:40pm on 10/18/24 at 2100 Monroe Ave CVS…read more I was picking up prescriptions for my husband with lots of people in line behind me and told her the wrong birthday at first, despite her asking me to verify it twice. I also realized I had forgotten my purse in the car and needed it for the copay. She pulled the prescriptions aside and packaged them so that they were ready for me after I ran out to the car. She was very friendly and complimented how I accessorized my purse. The situation could have been very uncomfortable and embarrassing for me, but instead Alaesha made me glad I chose CVS that day.

Walgreens is one of those places.. I'm from the land of Walgreens it started in Chicago. It's…read moreeither a great place or it can be a hot mess. I've never used this location's pharmacy so I can't say anything on that. The store is usually pretty well stocked but I see all these cars but maybe three customers? Whatever.. when they have sales they are pretty good and they have a decent candy aisle. It is what it is kids. They have a large parking lot That's all I got.

Rude pharmacy technicians, (not all), but a few there will mess up your business. When you work…read more with the public common courtesy, and respect especially for your elders will take you far in life. My husband was disrespected here today, simply trying to pick up my prescription. Part two of this review is as follows. The next day the Pharmacist, and Helen were able to take the time to explain everything to my husband (with patience and courtesy when he came back for the prescription. If it wasn't for them taking the time to rectify the situation we would have never continued to use this pharmacy.

Stood in line to pick up my prescription this evening at 7:55. Watched an employee finish her shift…read moreand leave and another come in. There was a woman chatting about schedules- asking people if they were off the following day. She finally came to wait on me and I explained that there was a product that I was unable to find despite searching for it. She said Aisle 18. Since there was NOONE behind me or waiting, I asked her if I could grab the product quickly so it could be rung up together. She said "no! We are very busy"... BUSY? No. I stood and waited and listened to you chatting- if you were so busy then why weren't you working rather than chatting about your weekend plans? Plus you couldn't be bothered to show me were the product was? Terrible service. I will be changing my pharmacy!

I am the type of person who doesnt feel comfortable hiding sharp objectsread more