I'm not one to leave reviews, but this CVS is by far the most incompetent pharmacy I've ever dealt with that I feel I need to warn others. They made picking up my medication absolutely impossible and caused me to have to have to go on a two week work trip without my prescribed medication, which, for obvious reasons, lead to a disastrous scenario. After telling me they were in the process of filling my RX for over a week, several calls and texts messages confirming this, I finally was able to speak with the "head pharmacist" who told me that they couldn't fill it at all in the first place. Don't waste your time, or risk your health, dealing with this CVS location. read more

This store doesn't deserve even one star. CVS as a whole should just close every store. The company, including this store, no longer provide quality service, provide no customer service and no way to communicate with anyone at any store. CVS should be ashamed and anyone working with CVS should be protecting the business and customers and refuse to follow the poor policies. read more

This pharmacy is filled with incompetent people. They told me they were working on my prescription but didn't inform me that they cancelled it when they couldn't get in touch with my doctor. They never informed me. The app is the worst, and they never let me know when prescriptions are ready. These people will put your health at risk with their lack of communication. Plus, they're rude and unfriendly. read more

This cvs is terrible. I give it zero stars. They never have auto refill meds ready and they don't call you to tell you there will be a delay. They don't care if you run out It is seizure medication not just for a cold. I would find somewhere else. This has happened to me twice in the last two months. read more

I had a great experience with this CVS. I retired and lost my great insurance. The pharmacy manager called me to explain costs and helped me to get a coupon to drop the price of my extremely expensive heart medicine. He really helped me out. read more

Can someone please explain to the cashiers how the coupons work!! I received coupons in the mail from CVS and had my ticker tape. I had already applied items to my card and still the cashier didn't applied them to my final total. One of the main reason why I shop at CVS is to save money. This is like the fourth time the cashier hasn't applied my coupons. And tells me all use them next time ??? (theres a expiration date you can't and they won't honor them) It's really not rocket science here. Apply ALL coupons to final total! Don't even get me started on the dirty shelves in this CVS. Wipe them down!! read more

I lived in Chicago for over 30 years and dealt with CVS pretty much the whole time. Lived in Lombard for 3 yrs without issues from that CVS. Bit this CVS, I've never have had as many issues as I have here in Orland on 143rd. You're on hold for 20-30 minutes, they say they're so busy but yet there's no one there. Medication is never filled. I just cannot believe how a Pharmacy could be so messed up as this one and nothing is being done about it. The store itself is very nice but dealing with the pharmacy is awful. I see I'm not the only one who feels this way as I e been reading through the complaints. read more

This pharmacy is HORRIBLE. There are a few technicians that are A+, and go out of their way to do whatever they can to help you. Everytime I have gotten a script refilled here, it ends up being complicated. It's usually NOT in or they end up filling half my order. The pharmacist Isa is a real treat to deal with. He is very arrogant and has a horrible attitude. I questioned why they would substitute a different insulin for a new prescribed insulin. First he told me it was the same, and it is NOT. My doctor had to get involved, and she commented that professionally she doesn't do this, but she had to call him an "IDIOT." I have always had a great relationship with the pharmacy team at CVS, in Tinley. Looks like my family will be going back there. read more

So this evening I went into CVS to get a card. I was clearly the only customer in the store but yet the cashier found a way to go into the exact aisle that I was in. She pretended to realign the cards but there was clearly no reason to do so. Totally unacceptable to be followed, when attempting to make a purchase in a store!!!!!! read more

Good selection of light bulbs. There was no cashier up front, and another person was waiting already. We went over and paid at the pharmacy. But not good when you have customers waiting and the staff are too busy stocking a shelf. read more

I have been going to this CVS for several years and the owners/managers need to CLEAN UP I told the pharmacy tech i can lend them a vacuum cleaner but someone is going to have to pick all the make-up off the floor before they use it? The shelves are stocked with products knocked over and on the floor opened. Picking up my items at the pharmacy i noticed dead flies covered with dust behind the register. There are boxes and boxes of medical supplies that are torn open and just sitting on the shelves with items missing. The restrooms have old toilet paper on the floor from the month before and while walking down the hall to use the restrooms you are overtaken by the smell of sewage. A sign on mirror says employees must wash hands before returning, soap missing and broken. I am not kidding here this is a horrible CVS and you guys need to CLEAN IT UP. read more

I cannot even begin to describe the plethora of frustrating problems with this pharmacy from issues with at least 2 different pharmacists to multiple pharmacy technicians. Every time we have an issue I swear I will never return and out of convenience and not wanting to deal with potential frustrations of switching to a new pharmacy I have not. But I have finally met the end of my rope. You should think twice about using this particular pharmacy and consider driving a little bit further to go anywhere but here. If I could give ZERO STARS I would. read more

I go here because the coupons. Cashier apparently is the gatekeeper of coupons. Why do I have to ask the cashier to apply all coupons to my order? I don't want to use my coupons? This is the stupidest thing I've heard of. Each time I go here I have to ask the cashier if the coupons were applied to my order. Her response is always I didn't know if you wanted me to put them on the order? This should be an automatic thing. Why do I have to ask for this to be done every time? read more

Employees are nice, they need more help behind the pharmacy counter. As for the rest of the CVS the place is a mess including the parking lot and the entrance. read more

There is a tremendous reason to avoid this pharmacy. On three separate occasions there have been different problems that are distinct and attributable directly to this pharmacy and not an insurance company or physician. Unfortunately my employer has me trapped within CVS Hell. I'll need to find another CVS branch. But if you can go elsewhere, do yourself a favor and have scripts filled at a different pharmacy. This place is NOT worth the endless frustration. read more

AVOID AT ALL COSTS. My mother was accused of theft after an employee "saw" makeup in her bag. She was detained, and strip searched only for the police to find nothing. After all that instead of apologizing the manager banned my mother from the store even though the police found nothing!!!! My mother took it up the corporate ladder and all they did was fire the employee who made the false claim, and unban my mother. This establishment needs to be under new management and the current manager needs to be fired. read more

This pharmacy is TERRIBLE!! They never have my prescription ready when they are aupposed to. This morning, I called in my prescriptions (which is supposed to be on auto-refill). It is now 1:45 PM and it's still not done. The technician tells me they are a WEEK behind!! Which explains why my auto-refill didn't happen. REALLY?!! CVS SUCKS!!! Walgreens would've had my stuff ready. The only reason I go o CVS is because of my insurance! read more

This is not a review of the pharmacy because I don't get my prescriptions there. It is The closest CVS TO my house and I go in for other things. It is always messy looking. Carpet need cleaning. Bathrooms aren't dirty but always paper towels on the floor. Empty boxes left in the aisles which seems like a lawsuit waiting to happen. Also most of the time no one is at the cash registers and you have to go look for a cashier. read more

Worst pharmacy in the area. They are consistently out of critical medications and frequently have clerical errors on medication readiness. They desperately require new management in the pharmacy. read more

Very helpful pharmacy staff. Monika went above and beyond trying to help me find the best discount on a very expensive medicine for my son that wasn't covered by my insurance. Thank you! read more

This is the worst CVS pharmacy. Nothing is ever in stock. Never a notification of such and they always claim national back orders when CVS down the street is always fully stocked. Countless times been told to come back in an hour only to be told they don't have it when you come back. Worst when it's medicine for your children. read more

Rude employees. You can never find someone to check you out. I tried to do self check out and it added a $6 charge, luckily I caught that. It said photo item. I didn't buy anything from the photo department. I couldn't find a way to remove it. I hit the light for assistance, I waited by several minutes and no one came to help. I walked around through the entire store looking for an employee and the line at the pharmacy was about 5 people deep. I found an employee stocking shelves and asked if she can come to the front to help me check out. She responded very rudely and said that's not my job and there is someone up there. I explained to her no one was up there and I needed to pay for my stuff and leave. She ignored me and continue stocking the shelves. I said again, can you come and check me out? She rolled her eyes and began to walk to the front of the store with an attitude. We approached the front and she threw her arm out and said, that's why there is self check out in a rude abrasive tone! I explained I'm not paying the additional $6 it is charging me and there's no one to help fix the issue to reset the machine. She said well this is why we have the self checkout so when employees are busy you can do it yourself. I can't believe that they would try to sneak in this $6 "fee" and there are probably some that if have a lot to purchase may not even realize it! What type of scam is this? I told the lady how rude and inappropriate she was acting, gave her my stuff and left. Does she not realize she's allowing the self checkout machine to take job? Probably not, she was so rude and I'd gather to think she's not very bright either!! read more

Best damn pharmacy! Never any problems, sometimes gets a bit busy though. I'm pretty sure there are senior living centers nearby that's why it gets busy with old people. Nonetheless, the staff kicks ass and always is cheerful. read more

I've worked here for around 6 months and think this store is one of the best CVS stores in the Chicagoland area. The store manager is great and the two ladies who have been here since the store opened are friendly and really care about the customers. All I can say is have mercy on the newer people (like me) as it can take awhile to learn everything and nobody becomes an expert on all the products or their placement in just a couple months. All in all - a great store. Nothing bad to say about it. read more

I had a doctor fill a prescription for me and never received any notification that it was ready for pick up. I again spoke with my doctor some time later and asked her to refill it, thinking it was an error on her part. She agreed to resend it even though she had already done so once. Still I received no notification that it was filled. Finally I called CVS and they told me that it was never filled because they stopped accepting my insurance. For at least a month they knew of this and no one bothered to inform me. I have now been without this particular medication for three days. They could have taken the time to inform me of the changes. read more

Extremely slow when picking up or dropping off prescriptions regardless of line. multiple times. I only go here due to it being convenient. read more