I have called for 2 days to check the cost on new prescriptions and have been on hold for 45…read moreminutes both times. It's pretty ridiculous the customer service is that bad! Time to change pharmacies!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

At first I thought WOW! A real family run pharmacy like the ones that I remember as a kid, in the…read moreneighborhood. I was sent here by a chain store in search of Diabetic shoes. Boy, were my expectations wrong... After waiting 10-15 minutes, (one other customer, three staff working way behind the counter) I was told that Diane would be with me shortly. Ten minutes later Diane measures me for Diabetic shoes, telling me 1) she will get a prescription from my Doctor and 2) the shoes take about 2 weeks to come in. (they have to be ordered custom) Four weeks later I call. Diane says she is busy but will follow up and get back to me "in a little while". At six weeks, I call and Diane shuffles some paper and tells me she'll look into it and get back to me "in a little while". A few days later, Diane tells the woman who answers my call to tell me that they have been ordered and she will call me when they come in. I visit my Doctor who advises that she has not heard from McGradys (or any other entity) regarding a prescription for Diabetic shoes! Very interesting! At about 8 weeks, I call and after shuffling some papers, claiming to be trying to find my paperwork, Diane says she needs to locate it and will get back to me "in a little while". At ten weeks, I give up! I got the prescription from my Doctor and went elsewhere. I don't recommend McGrady's to anyone. THUMBS DOWN...ONE STAR because the door was open and that's it.

Pharmacy is a joke messing with your meds Jackie is rude among a few others back there putting meds…read moreu been on for years on inactive for no reason no1 told them to do that u are messing with people's life I have filed complaints to the head corporation definitely not happy and moving all my medications to somewhere they don't try to b your Dr .. if my Dr didn't want me on my meds she wouldn't prescribe them stop being rude,nosey and ignorant worry about what u are doing.. Also, I would count my medications u receive from them I have been short a few times on them then they want to blame u telling u took to many or done something with them.. I don't care what it shows on the printer u can count then but it's whether they make them into ur bottle.. Obviously your people aren't doing something right maybe if u didn't have new people in there all the time u know what is going on.. It wasn't like this when Colleen and Stacy was over it and only a couple techs back there working and Colleen and Stacy isn't rude like this Jackie and few of the techs it's pathetic now.. Very upset over this !

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.