1st time in the New Castle location and I will tell you the pharmacist was AWESOME! Everyone is out…read moreof my insulin pen that I need. My Doctor finally found it at this Walgreens. Unfortunately they don't accept my insurance, (go figure) but I needed it so what could I do, right. $549.00! So I am standing there waiting to pay that out ragious pice. The pharmacist called me to the side questioned me about my insurance and when he found out I had Government Issued insurance for Veterans he said let me check something. So 2 mins later he came back and said, with the discounts he could find he wss able to get my prescription down to $160.15!!!! THAT MY FRIEND IS AND WAS WONDERFUL! HE definitely went above and beyond his customer service, he actually cared and helped. Je definitely get Huge Kudos for all he did.

Don't trust there refill calls! I got one and when I went to get it they said I was two days…read moreearly. OK Feb. Only has 28 days I Accounted for that. Point is they shouldn't have called and said it was ready if it wasn't. Fix your computer call system!!

This place is the worst. Wait is insanely long to pick up prescriptions and their hours are awful…read more Rude too.

I have called for 2 days to check the cost on new prescriptions and have been on hold for 45…read moreminutes both times. It's pretty ridiculous the customer service is that bad! Time to change pharmacies!

At first I thought WOW! A real family run pharmacy like the ones that I remember as a kid, in the…read moreneighborhood. I was sent here by a chain store in search of Diabetic shoes. Boy, were my expectations wrong... After waiting 10-15 minutes, (one other customer, three staff working way behind the counter) I was told that Diane would be with me shortly. Ten minutes later Diane measures me for Diabetic shoes, telling me 1) she will get a prescription from my Doctor and 2) the shoes take about 2 weeks to come in. (they have to be ordered custom) Four weeks later I call. Diane says she is busy but will follow up and get back to me "in a little while". At six weeks, I call and Diane shuffles some paper and tells me she'll look into it and get back to me "in a little while". A few days later, Diane tells the woman who answers my call to tell me that they have been ordered and she will call me when they come in. I visit my Doctor who advises that she has not heard from McGradys (or any other entity) regarding a prescription for Diabetic shoes! Very interesting! At about 8 weeks, I call and after shuffling some papers, claiming to be trying to find my paperwork, Diane says she needs to locate it and will get back to me "in a little while". At ten weeks, I give up! I got the prescription from my Doctor and went elsewhere. I don't recommend McGrady's to anyone. THUMBS DOWN...ONE STAR because the door was open and that's it.

Pharmacy is a joke messing with your meds Jackie is rude among a few others back there putting meds…read moreu been on for years on inactive for no reason no1 told them to do that u are messing with people's life I have filed complaints to the head corporation definitely not happy and moving all my medications to somewhere they don't try to b your Dr .. if my Dr didn't want me on my meds she wouldn't prescribe them stop being rude,nosey and ignorant worry about what u are doing.. Also, I would count my medications u receive from them I have been short a few times on them then they want to blame u telling u took to many or done something with them.. I don't care what it shows on the printer u can count then but it's whether they make them into ur bottle.. Obviously your people aren't doing something right maybe if u didn't have new people in there all the time u know what is going on.. It wasn't like this when Colleen and Stacy was over it and only a couple techs back there working and Colleen and Stacy isn't rude like this Jackie and few of the techs it's pathetic now.. Very upset over this !

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Restrooms were cleaner than most & they had someone, who actually did come in to clean on a regular…read morebasis. Some of the sinks did not work. Automated, but no water. The store itself was relatively clean. Fruit & Vegetables were seconds at best. Many items were too old to be on the shelves. Strawberries for example had many, that were on the way to rot. Fresh corn was old & over priced for the quality offered. Deli items were not at their best & did not invite my attention. Staff at the deli were slow, items under stocked. One of the workers slicing meats& cheese for packaging, yelled at another worker because she had walked over to help a customer at the deli, & had to grab some containers in the back "for her to help her"; worker coming back to finish helping deli customer; had to yell over to that worker, that in fact she was helping deli customers. Some issue there, as to who wants to be boss perhaps. Fairly well stocked in store otherwise. Saddens me to see, that Walmart continues to substitute their own brands for brands I would prefer, rather than the lower standard products they are putting out. Majority of cashiers friendly & business conscious.

Better management especially HR"people person" Brian! Horrible AND LAZY! Then after being hired,…read moreCHOLE front end, during my training REFUSES to sell a 12 pack of 7up because it would not scan... but drops it walking to customer service and TWO CANS FALL OUT SHE KICKS THEM INTO THE CUSTOMER SERVICE WALL HARD!! Yep!! Low class horrible! No way would I be a part of that!!!