Over the past 2 years this pharmacy has gone way downhill, seems like the kind techs and pharms have left and it's like every time I go I see customers being talked down to/medication names blurted out loudly in front of several ppl I knew in this small town/customers are crying or obviously upset for what usually sound like reasonable reasons.
I've been on the same medication filled monthly automatically for 2 years and every single month for the past year they have been out of it and have to order- it's a common med and waiting 2-7 days messes me up bad.
I asked pharmacist Jeffrey Czarkowski for any recommendations of what to do during the 2-7 days I would be without my 2 mental health medications and he refused to answer me 2x (I was being kind and genuine, not instigating tone). Then he yelled at me, "ARE YOU LISTENING TO WHAT I SAID?" I said yes I am, but what did you rec bc I'm not getting it I guess. He yelled at me again, "THEN WHAT DID I SAY?". I said I don't know I'm trying to get your rec as a doctor. He said "I TOLD YOU I'M GOING TO LOOK FOR IT".
Czarkowski literally yelled at me multiple times and was bizarrely rude, I say that bc it was irrational and odd. He refused to answer my medication question that was totally normal pharmacist related questions that should have been simple.
Czarkowski was shouting at me the name of the medication from his station at the pharmacy 6 ft away telling me to just wait. He told me to wait so he could try to "locate" the medication they were out of, and that they might have something (??).
I waited for 20ish minutes, then the store was closing and the announcement said to bring purchases to the front. There was several other people around the pharmacy and Jeffrey Czarkowski was on the computer and I couldn't get his attention, so I went to the front and purchased 2 items. This took less than 5 minutes and I immediately returned to the pharmacy.
They had closed the metal bars that go all across the pharmacy, and I asked Czarkowski and a short female tech if they had found anything. They said "WE'RE CLOSED THE GATE IS DOWN". I said I was the one waiting for Czarkowski to look for my med (they were out of my TWO mental health meds). He yelled that they were closed. I said I had been waiting for almost 30 minutes and Czarkowski said too bad.
I've never had an allergy to a medication or a particualar manufacturer, but there is one medication that I can have any manufacturer except just one bc it gives me hives around my nose mouth and stomach/vomiting/migraines etc. (I have epi pens for other reasons, but this could be serious) Jeffrey Czarkowski said repeatedly that he could not request/order any other kind he "just gets what they send me theres nothing I can do". My provider wrote her order specifically as previous CVS pharmacists have said (to exclude the brand that I'm allergic to) but he didn't care.
Trying to get medications, that I've gotten monthly for years, was like going into a battlefield. It's often a bad experience there (rude employees, tension, meds not ready when they are listed as such online and via text, etc.) but this was next level even for CVS. I will never go back to CVS again. Czarkowski's behavior actually scared me. read more
