My daughter went to the CVS in Midlothian for her passport photo, but we later received a letter from the national passport center stating the photo was rejected due to overexposure. As shown in the pictures, I had two receipts, but the store manager, Joe Luna, said they were not the original receipts, so he refused to issue a refund. The photos clearly show the store's guarantee that the passport photo parameters were checked for compliance. It's incredibly frustrating and unfair that a refund wasn't issued due to their mistake. This isn't about the money--it's about the principle. I strongly recommend against using CVS at this location for passport photos read more

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Terrible customer experience YET AGAIN with CVS. Set an appointment a week ago for a mandatory COVID test for travel out of the country, we were told by the little Health Kiosk to proceed to the drive-thru, which we clarified would give us a decision within 24-hours. I'm drive-Thru, we asked a second time about the 24-hour decision and was told it would automatically be sent to CVS Mychart in 12-hours. OKAY, GREAT!!!! Well, not so much.... When the results weren't in the mychart within 12-hours, they recommended we retest (REALLY!!!!?). I return, same place and now I discuss my dissatisfaction with the level of service provided and they tell me they are contractors, they can't control the service CVS provides, AND I'm directly accused to have done something wrong. SERIOUSLY????! So now, your service levels aren't to MY satisfaction and you blame me???? Fucking unbelievable.... Before leaving, I followed up with the store ma aged, and unfortunately he mentioned this group of "contractors" are draining his CS scores as I'm not the first to complain. It's said that CVS doesn't support their actual employees favoring censoring relationships. Says much to me about where they put their focus - profits over customer service. Ask Sears where that'll get you! read more

This was a sad little pharmacy for CVS. We wanted to use the Minute Clinic and the website said it was a 7 minute wait, but after driving over there and checking in we were told that there were appointments ahead of us and the wait was more like 45 minutes. They really should do appointments or walk-ins but not both. While there we walked a few aisles and many weren't very well stocked. I don't know if they are afraid of shoplifters or they just don't restock but the bare aisles don't give one a sense of confidence. Try some other CVS outlets, this one doesn't do them justice. read more

Usually I have a good experience in the pharmacy department. Usually they are helpful and nice and give good customer service. Today was not good! Faith lacks customer service altogether. We pulled back up after getting the text that our daughter's prescription was ready and waited in line at the drive thru for about 5 minutes. When we pulled up, they began to roll the window down and when I asked what was going on, they didn't even have the decency to answer. I went inside to learn from a store employee that they were on lunch. He agreed they could've said that and they were rude. Faith even walked past and looked at us after it happened like it was okay. When they did open back up, the pharmacist Jessica said the manager was off for the week. When I stated that whomever rolled down the window in my face and ignored me was rude, she didn't care. The lack of customer service today was at an all time low! I need to go in there when it's only the other few people that always provides excellent customer service because that was horrible. Hopefully this review is seen and their behavior and lack of customer service is addressed. read more

This pharmacy is very interactive with you. They call or text when Dr changes orders, are patient with questions, and are very helpful. I feel confident that they care about the people they service. It's one less thing I have to be worried about read more

Came to Midlo CVS because Walgreens always gave me wrong pills or wrong mg. I have gotten a flu shot and then a pneumonia shot and my prescriptions never a problem staff is nice, store is a mess as most stores make you stock shelves between customers and they can't add more staff due to lack of funds due to Covid. I understand, when I go there my RX's are ready on time. staff is nice and helpful when I cannot find something I need.. I don't get all the complaining you get that everywhere you go. Someone is always unhappy....what are you gonna do! Going to whine go somewhere else like I did. Susan Z. read more

Really lacking in product restock. It's been months since I was able to pick up the essence mascara I wear. They are down to two random tubes apparently no one wants but haven't restocked anything. I've even called to ask when they would be getting to it,told to give it a couple days. I gave it weeks and checked back. There was less, not more. It's almost like they're trying to get rid of the inventory and close or something. The shelves are getting so empty. I'm changing back to a Walgreens or Target shopper from now on. I'm tired of wasting time going to CVS and having to go somewhere else to get what I need anyway. Going to start somewhere else to begin with. sorry cvs, you used to be my first stop, you blew it for me read more

I order pictures online and it would be delivered to this location on a certain day. Well they never came in and I decided to visit the store on numerous occasions to see if they had come in. When I visited the store I was greeted by Ian that wasn't sure were they were at, since the back of the counter was disorganized with empty boxes and other miscellaneous items. He looked for several minutes and came back to say what would you like me to do, I don't know if one of my co-workers misplaced it. These were supposed to be Christmas cards that were ordered within the first week of December and be ready a week before Christmas. They never came in and I did not have the opportunity to send out the Christmas cards. At this point in mid-January I gave up on them and now I have to find a way to get a refund, I will never order from CVS again. read more

Worst CVS I have ever been too. Extremely understaffed for some reason. How if you can charge $20 for facial wash can you not want to pay for proper staffing. They're over worked doing three jobs each at once it's so ridiculous. Prescriptions are never ready on time or even the day they say they will be. On the phone for 20 minutes currently for same situation and no answer . read more

I live a mile down Pulaski and come to this CVS at least twice a week. The store manager Annette is a great manager who cares about the customers and most of the regular staff are very friendly and helpful. I don't get too many prescriptions, but when we do we come here and have had very good experiences on every occasion. I very much love coming to this CVS store and will continue to do so. Having worked at a CVS, I can tell you with confidence to ignore completely the negative reviews here. This store is ALWAYS busy and people continue to return again and again. Come and you will see. This is a great store for convenience needs and also for pharmacy prescriptions. read more

Very upset with the service in this clinic , this is the third time I've been here and they make me register and wait for over 30 minutes to just come of the examining room and tell me they're going on break and they can't attend me. This is ridiculous, they should have some way of knowing when a patient comes in and checks in so they could let us know if they even have time to attend us. Definitely will not be coming back to this crappy minute clinic. Don't waste your time on this place. I would put -1 stars if I could. read more

Are you looking for a CVS that never had meds in stock? Then You have found the correct location.. Never have anything.. Want them to mess up Workman's Comp as well... Correct again! read more

Overall CVS is a nightmare and this location beats the three I have visited. After two days of battling to get a new prescription filled properly using my insurance I transferred the prescription to another location. The first day there was an issue with the 30 day supply the doctor prescribed. The pharmacist insisted he phoned the doctor and my insurance carrier regarding the issue. The pharmacist said doctor would not write a prescription for a 90 day supply. The following day a miracle occurred, CVS received a 90 day prescription from my doctor and approval from my insurance company. The pharmacist boldly lied to my face and did not call the doctor or insurance carrier. I received a call from CVS that my prescription was ready the following day. I went to pick up the prescription and the pills were not the same as I had been taking. I questioned the pharmacist and knowing the integrity of the staff at this location I didn't trust they filled the prescription properly. In addition they could not offer an explanation why the pills were different. The tech simply stated they filled the prescription they received from the doctor. Not only is the staff in the pharmacy deceitful and useless the overall store is a mess, dirty and dingy. read more

Horrible people, very unprofessional and they act like you're bothering them. Needs more customer service training. They acted like we were bothering them when they were ringing up our order. Mind you, we just spent about 40.00 to 50.00. Next time I'll stick to Walgreens. read more