Why in the world would a pharmacy that potentially handle older people and those that may be contagious with a virus, have their customers use a touchscreen at the register to get their prescription filled and charged???? I've never seen anyone disinfect the touchscreens! Older patients have a problem with using the touchscreen. Come on!!! Do better CVS read more

After receiving a coupon from SingleCare for the shingles vaccine I went onto the CVS web site to schedule the vaccine. I originally called the CVS at Collier & 41 - Zip Code 34114, to confirm that my SingleCare coupon for the shingles vaccine was valid. The woman at that CVS pharmacy was so rude. I gave her all of the #'s on the coupon card and she said she needed some # that did not exist. So I called SingleCare and they confirmed my coupon for the shingles vaccine to be redeemed at CVS. I tried to call this CVS back repeatedly and they would not answer the telephone. So I now canceled that CVS vaccine appointment and rescheduled for CVS on Marco Island. I arrived on time & showed the lady at the pharmacy the SingleCare coupon for CVS. She appeared to be typing in all of the #s and then told me that "SingleCare rejected the coupon, and that I should call them." So when I arrived home I called them. I was told that CVS never entered he coupon, and that if it was rejected it would have shown up on my account as rejected. So I started this process all over again & I got a SingleCare shingles vaccine coupon to redeem at Walmart. I went to Walmart his morning and had exceptional service and received my shingles vaccine successfully! I am never ever going back to CVS. read more

Great bathrooms for when you need to --um...pee and toilet paper is available too! They carry stuff you didn't know you needed. Thanks

I really like the lighting inside this store. It's subdued and somewhat dim, you don't see that very often. Nowadays, all stores have to have the brightest LED's imaginable with the force of a thousand suns blaring in your face because corporate wants to make absolutely sure you can read the oh-so important fine print on a bag of Skittles. But this CVS is different. Their lighting helps create a really calm atmosphere, it's like the basement from That '70s Show. Don't ever change it. read more

Great supplies for beach stay - flip flops, sun screen, hats, travel sized supplies, and all the other things you'd expect at a pharmacy. Stopped there 3 times during our stay and all staff were friendly, too. read more

Poor service as I write this have been on hold with pharmacy for over 30 minutes in a cycle of recordings . This is not acceptable wait times in customer service read more

CVS in Marcio Island has the worst customer service ever. They don't answer calls and place you on hold for a hour before they disconnect. I have asked them several times to not refill scripts as I travel and need to fill scripts at different locations. My profile specifically states no Auto refill yet every month they auto refill. I spent a half hour complaining to corporate who put me on hold in an effort to contact the Marco Island Pharmacist however they couldn't get them to answer either. I think Its time to switch to Walgreens. read more

My poor son got a pretty bad sunburn while on vacation and I think he had some sun 'poisoning' so we had to get him a mix of ointments and Benadryl to get him to a state where he could go to dinner. This is a pretty standard CVS, but the lady behind the counter was really great...friendly and helpful. Normally I wouldn't give a CVS four stars, I mean, c'mon, it's a CVS, but this woman was so nice that they get an extra star. I wish I caught her name, because she was worth telling corporate about... read more

The worst pharmacy ever! Every single time I call the pharmacy it's a minimum of an hour wait. In addition multiple times or attempts end in CVS disconnecting the call. Why don't they centralize the call center obviously CVS doesn't have nearly enough staff to conduct business! read more

Came here to get some drinks for the way home and some Tylenol. I was feeling really nauseous and wanted ginger ale. Unfortunately I was disappointed in the section of CVS brand acetaminophen or generic Excedrin. They were just out of a lot forcing me to get a larger bottle than needed. But when I got to the front, it all made up for it. There were a few people waiting, but as soon as a line formed, two associates came to help. She was so nice. My receipt printed out and she glanced over the coupons and pointed out that there was one for $4 off my next purchase. I mean who does that? She cared enough to help. I went and got a new bottle of sunscreen. Best customer service I have had in a long time. Thank you. read more

On extended vacation and had my doctor write out new prescriptions which dropped off at Marco Island Florida CVS. When I called in to get one filled then went to pick it up they had forgotten to fill it. They had lost my blood pressure prescription and though had it faxed to them twice the pharmacist didn't like how it was worded and refused to fill. Also this same pharmacist who would only identify himself as Al Fredo on 11.28.2021 at 2pm would not fill one of my prescriptions according to my doctor's written prescription citing "that isn't how he does it". I was astonished that a mere bottle filler felt like he has more clout than my MD. STAY AWAY!! THIS PHARMACY IS A SICK JOKE. I hope this is one of the CVSs they are shutting down. read more

I live in Fl. 8 months/yr. I am now up in Ma. and received a robo call that my prescriptions were filled down there. I have spent hours in the last 4 days trying to talk to a human being to tell them to cancel.You just can't get to talk to someone. I refuse to waste another second dealing with CVS. Went to Walgrens,they set me up. RUN don't walk to Walgens read more

Checking to see if prescription is ready for pick up. Have been on hold on phone for 26:37 minutes. Not acceptable.

Came to this cvs Pharmacy today to transfer prescriptions from another store. Had an issue with insurance as well. The assistant Sarah was amazing, she called my insurance and the other CVS to handle everything for me. I didn't have to do anything! I thought it wAs going to be a huge hassle. It took a huge weight off my shoulders!!!!! Was so thankful for their help! . And also they are very fast at the pharmacy, the pharmacist is great Also and the cashier in front was a doll. Great experience!!!!! read more

If you have breathing issues...Horrible air quality ( in my opinion ) ... I can't even walk into the store .. it's been this way since the last hurricane.. it seems they removed the water but not the carpet... I must have my husband pick up prescriptions.. it's sad because the staff members are fantastic... very helpful and kind ..., read more

The people that work in the pharmacy dept Are so slow you think they are dead or taking there own meds Very long line at register they should pay them by the person helped not by the hour read more

Came here on our first evening at Marco Island. We arrived late at night and wanted to buy some cold medicine and milk and cereal for breakfast. read more

We have been using CVS Pharmacy for over 2 years. I have to say, the pharmacist and other staff do their very best to serve us. I couldn't ask for a friendlier and more helpful pharmacy. Maggie and the others are outstanding in my book. Thank you for your professional and friendly service! read more