I love CVS! We had one perhaps 2 minutes from us and they closed. I really hope that all CVSs do not close. Just a quickie. Ran in for a greeting card, some toothpaste and diswashing soap. In and out in under 10 minutes, just like I like it. I didn't even have to interact with the the cashier thanks to their self-checkout (which I am sure she appreciated at her thankless, on-her-feet all day job even more). read more

CVS Pharmacy - Inside - Drugstores Near Me - Lombard, Illinois

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Decent selection of popular variety, accommodating staff, but wild prices without much discounts put a lot double Aldi and Kroger costs. read more

CVS Pharmacy - Front - Drugstores Near Me - Lombard, Illinois

They have the absolute worst level of communication between them and prescribers that I have ever seen at a CVS location. They can't figure out simple medication changes without getting confused and needing a direct call, their policy makes it so that if they receive an approved early refill they can't even do anything about it without a call from the prescriber and if the office is closed they just say there's nothing they can do, and they just simply don't look at what they receive with critical thinking skills because going off of script and approaching every situation with the exact same level of competency is all that they are comfortable with. Overall this pharmacy has absolutely zero flexibility and I would never recommend CVS, especially this location in particular, to anyone. read more

This CVS store very rarely if ever answers their phone. No matter what time of the day, I have yet to get my call answered after waiting more than 10 minutes. Lately, they now NEVER answer the phone in the pharmacy. You get dumped into voicemail with an assurance that you will be contacted shortly. BIG LIE!!!!!!!! I never get a callback and sometimes I get a text message that my problem has been resolved!!! Such incompetent liars! read more

- Nice people working the registers and the pharmacy - Good selection - Neat store - Good policies (not like Walgreens) read more

Here again. "Come back in an hour and we'll have it ready". 90 minutes later. Still not ready. "It'll be filled in five minutes." Not quite sure how, since there's no one actually working filling anything, everyone's at the counter not filling anyone's anything. All while "Two pharmacy calls" just repeats continuously over the speaker like some hellscape metronome of inefficiency. Someone else just told their script getting "finished up", while I'm standing here. Still no one actually doing any filling of anything. read more

CVS Pharmacy - yoda pointing at the camera - Drugstores Near Me - Lombard, Illinois

Nikol was very friendly and helpful. Come in to do my first manual order. Everything was smooth and very helpful.

After my scathing review and an email to the company, the next day the manager of the store called and apologized. I told him my story again and he completely understood my problems. He has only been there two weeks, so I bet there was a problem with their last manager. I feel they handled the situation really well and will try to improve. I'll give them another try. read more

They could improve by actually listening to what the customer wants done with the prescriptions that are being handed to them by the patient. They nod there head and then do whatever the hell they want! I hand them a new prescription for 90 days plus 1 refill, and they refill an old prescription and then ask me if I want them to contact my doctor for refills. I just handed you a new prescription for 180 days you morons! Been going on for 15 years at Lombard and Elmhurst CVS retail pharmacies!!! read more

I had a problem with a prescription on Friday, July 12 and I was at the Lombard, Il CVS. Corbin, the pharmacist, and Nehemiah, the tech, were so helpful and patient as they worked to my prescription transferred and filled. it took over an hour to contact other pharmacies that were unable to do their job by sending the prescription. Unfortunately the medication was not available at the Lombard location but they sent the prescription to the Addison CVS and made certain that the prescription was ready and I finally was able to get it. Thanks to Corbin and Nehemiah for going above and beyond! read more

I have a bad infection in my leg and a compression fracture in my back. My doctor was very very quick as fast as she could get the prescription in. She sent it to CVS at 7:35 at night. They confirmed they got it at 7:40. As I got to the drive-through at 7:47. They looked at each other, tried to check it out eventually a blonde girl and a dark haired boy came to the window telling me it's too late for them to fill it out as they are closing soon and they don't have time to fill it. They told me if I wanted it. I have to drive all the way to Elmhurst to get it. Elhurst took 10 minutes to fill the prescription. Which means the Lombard location had time to also do the job. But they refused to do it as they told me they want to get out on time and leave at 8 o'clock. That's terrible how you're treating your customers in the pharmacy. Knowing where patients that need our medication. read more

never getting my scripts filled at cvs again the prices are way too high worse than walgreens. I found a independent pharmacy that will charge me 36 dollars a YEAR cvs wants 36 dollars for a 90 day supply read more

Well phone trees that go no where voicemail systems that cut off mid recording automated system that don't prompt you that you are too early to renew but just don't work and that's before you have any interaction with an actual blank because I'm not sure what they think their employees are. Okay the level of disservice the supposed live bodies exist for is rude and non existent. They are either not trained , trained to be rude , ignorant, or have found a safe haven job for their contempt of human beings as whole. Mohamed is a stellar example when called out on his behavior just hang up since obviously it would take an hour to get back to a human in the store. Good for him he found a job where the mountain apparently comes to him for he is far too ignorant,malicious, untrained, or once again spoiled space saver . And then don't worry there is always the 1-800 we don't care at all so we ship you over seas number to waste time on. read more

This is the worst run retail establishment I have ever had the misfortune of experiencing. Every. Single. Time. I. Come. Here. There. Is. A. Problem. I am canceling my prescriptions today. I was just on hold for 17 min to for a 3 second interaction. The only reason I made the dumb decision to call is because I KNOW you will disappoint me if I were to come in when you said the RX would be ready. The incompetence doesn't stop in the pharmacy. I will absolutely never get a photo printed here again either. I had to walk over and grab the photo off of a tray after arguing about the fact that it was there and not under the counter somewhere. Do you take any sort of pride in your business? You are literally the worst. Do better. read more

William at the check-out was super helpful and so positive! Made my day. I came in to stock up on supplies to donate to a teen shelter and everything I needed was in stock plus I got a 30% off coupon that saved me nearly $20. This CVS is organized, brightly lit, quiet. The parking lot was plowed. It was a great shopping experience today. read more

I have to pick up a prescription once a month and everyone in the pharmacy is so nice and so helpful. Thank you

CVS pharmacy sucks! I called they put me on hold and then 20 minutes later disconnected.

If your sick and need a prescription filled, Run. Second time I've needed a prescription filled and it's taken days this time a week. Unbelievable poor customer service. read more

Everytime I call to ask a question (which is maybe three times in my life) i sit on hold with this cvs for over 20 minutes. I have to switch a prescription here not by choice and I hate it. What could they possibly be doing that they always have a 20+ minute wait for their phone calls?? read more

Received a text the prescription would be ready after 7 pm. Drove there the next day, waited 22 minutes in the drive through lane, that's over 5 minutes per car - only to be told the prescription WASN'T ready. And that wasn't the first time! AVOID THIS PHARMACY AT ALL COST! They have too many prescriptions and not enough reliable employees to handle them! Not to mention an inept notification service! AVOID! read more

Today after a visit to the ER and covid testing and bronchitis. I was refused my medicine the doctor sent them at 710. We arrived at 749. They close at 8. Said they close in 7 minutes you will have to come back tomorrow. After insisting I have to breathe I can't breathe need albuterol inhaler and fluid for nebulous. I was told to come in with my husband. I said your sure I haven't got my covid back takes 24 hours. Large white male stated yes and scoffed. Inside while coughing my brains out he then asks me for all my information insisting they close and only the in hailer can be done. Etc. then my husband gets upset because I started crying. Cuz I'm sick and feel terrible and had to walk into a store they told me to isolate. The pharmacist would not look me in the eye just keep shaking her head. She was a African American female. Snidely uoset I gave you the inhaler. The. My husband started asking why if it was here for 40 minutes why would you make a sick person come in. And not help her. Because of covid they close earlier than normal. They call the manager to get me a D product that is OTC and Flonaise I paid full price because she wouldn't do her job. Also called the manager to check us out because they were off duty. I am so sick and so upset. I did spray some cough out of my mask. So I wouldn't go to this location. I tried so hard but coughing and crying. It's not safe. Idk why they made us come in. read more

This CVS store very rarely if ever answers their phone. No matter what time of the day, I have yet to get my call answered after waiting more than 10 minutes trying daily for the last few weeks read more

This pharmacy is the worst I have ever been too!!!! If you go through the Drive thru plan on waiting at least 20 min regardless of the car count. If you go in the store the same!!!! The store is not kept well at all, not sure what the management is doing but they need to step up the pace!!!! I would never use a CVS again but I'm forced to due to my insurance carrier read more

Always have the time answer your questions! The patients to deal with my lack of urgency. read more

For months now they have making me run out of my medication because of the unique moral turpitude of the pharmacist dispensing it for me. He's verbally stated that he wants me to run out of my medication before he will refill it. And he has done this several times. He has made my doctor call in several times and doesn't even listen to his advice. He gives me unsolicited advice and treats me like a child while asking me why I'm taking other medications in my file which is not even pertinent to the situation. They deny manufacturer's coupons, make me pay out of pocket for things that the manufacturer would have paid for, make me wait an over an hour long line while I'm in absolute agony because I just had back surgery, always lose my prescriptions, always send me back to the drop off line, and every CVS I have been to repeat these policies as if it's written in their employee handbook. I've called corporate a couple times and CVS is still one of the worst places on Earth. It's listed as "HELL ON EARTH" in my telephone. I would love to change but my insurance company will only allow me to fill certain medications through them! Hopefully my insurance company will drop them as they did in another state. I am in California and awaiting this blessing! read more

As I will be going out of the country for work, my MD wanted me to update a chunk of immunizations. Even though that option would not make my top ten list of fun filled things to do, I figured that when traversing the tropics of wherever with my trusty back pack the last thing I wanted to be concerned about was some sort of plague. Though he didn't carry what I would require, and didn't want to charge me an arm or leg to order it in, (which I appreciated), he felt that some local agencies would offer the shots at a relatively low cost, and would also be "on hand". Okay, I called the "County". One would figure they would have just about everything. After being transferred 4 times, and listening to the obligatory messages 4 times, my patience was wearing thing. Yes, they had them ... but only 2x a month. Hmmm. I called my local pharmacy: oh yes, no problem, we can order it in. Hmmm. I called a competitor of my local pharmacy: and listened to nice music for 15 minutes. Hmmm. Then, I called a place I had never been to: CVS. It was close, they answered the phone, the technician on the phone was not only pleasant but said, "come on down and we will take care of it now". Huh? Well, off I went. The paperwork was easy, the staff was pleasant and efficient, and the pharmacist who innoculated me did a better job than most of the RN's I know. Wow. Sometimes when you least expect it a spot comes through for you, in a very big way. Not only am I quite likely to take my business there, but I really appreciated the experience (even though it involved needles). Thanks and keep up the great work. read more

I used to live nearby - so my doc sent my prescription to the 'old' pharmacy. Well, I went straight over to pick up my seven pills and was told it would be another 30 minutes. Huh?!? Nothing takes that long. Additionally, the soft drink delivery truck was parked in all of the parking spaces closest to the front door making all of their customer walk....at 10:30 in the morning. I won't be back. Target is just up the road and has a great pharmacy and much better service. read more

Unprofessional, i was there at 8am when they are suppose to open standing in cold because i needed to grab something and go ... lady pulls up at 803 she got to set up etc .. you wouldn't think a large chain would have ppl at work 30 min early . I know when i worked at much smaller chains being their 30 min early was law read more

The pharmacy regularly fails to prepare medicine in timely manner. Staff are rude and unhelpful.

I was on hold for literally TWENTY FIVE MINUTES just to refill a prescription. when i finally got throw, the pharmacist was exceptionally rude about telling me that i needed to call my Dr. again to confirm the meds, as if i was wasting HER time. The callous indifference of their pharmacists and the incompetent nature of their recordkeeping was nothing less that insult to ailment. If you value professional courtesy, or actually want to refill a prescription sometime this millennium Walgreens is by far and way the superior pharmacy read more

Moved here about a year ago and this was the closest cvs. Previous cvs was great, got all the updates on the app, etc. Besides being the slowest pharmacy in the world, communication is poor and really they are not friendly at all. This is our last time going there. Doctor called in meds at 10am, 4pm I get a voicemail saying they don't have one of them. I call there and they say I can go to another cvs for the antibiotic but that the other two are ready to pick up. I go there, wait in the drive up for 25 minutes (if you think going inside helps, it doesn't)... plus I had a 4-month old in the car. Get to the window and Wow, the other scripts are not ready like they said. Wait another 10 minutes, six cars behind me, and then have to drive to another cvs just for Zithromax. Now it's 6pm. Last time I went in the store a woman was in there with her pet dog. It urinated in the aisle. Go to the counter to get the prescription and one person is working the window while another tech and pharmacist ignore you. They see me but go about their business. I know they have tasks but not even a "We'll be right with you." The tech brings me the medicine, tells me the cost and as I pull out cash she turns around and starts doing other tasks/ putting meds in drawers. I did say, "What are you doing? I'm trying to pay here," and she says oh I thought you were paying with a card. Previously made an appointment for my sons Covid vaccine, waited 30 minutes past our time. They actually said the pharmacist is on break. Meanwhile a woman shows up super late for her vaccine appointment and they take her before us. We were in there well over an hour past our time. No apologies. Honestly I don't know why we kept going there other than it's super close. This is the end. Not going to use CVS at all anymore. They just know that regardless of what they do you need your medicine. read more

Not a bad place, BUT IT'S NO WALGREENS! If you know my priorities, it does do a few things right. They have a decent candy selection, they sell booze, and they are the only one's I know of who carry sugar-free gummy bears. These are a must when I'm dialing down the carbs, but they cause a little gastic disturbance and....well...nevermind. Anywho, not a bad locale. read more

Typical CVS, but on the cluttered side. This places always looks like it's about to undergo some remodeling, but it never does.

I was trying to ask one of the workers a question and never even bothered to turn around and talk to me directly. Shame on cvs workers

The pharmacists here are quite honestly the most dense I have ever encountered. I recently went to fill a generic brand prescription of a common medication, and I was told that they would get more in within the week. A week later, I tried to fill again and was told that they "probably weren't going to order anymore", despite the fact that I had a prescription for it and needed the medication. I also take a skin medication that is registered through the ipledge program. This program regulates the distribution of all brands of accutane, and I'm no pharmacist myself but I believe it is very well known and frequently used. The technician did not know how to work the system. I spent 90 minutes waiting for her to figure out how to use the program, and then another 25 minutes for her to actually get the prescription together. I have never met such dim-witted pharm technicians. I would passionately advise others to NOT take their business here, read more

I'm so grateful to live so close to this CVS. The staff and pharmacists are miracle workers. They make quick runs so positive and easy.

Never mind, now their service is dangerously poor for a pharmacy. My prescription showed up that it was filled but I didn't fill it, it would have been 1 1/2 months too early, so I call in but after repeating my name 5 times, I'm not even in the system. Tech doesn't even know what generic flonase is, had to ask for my ID twice and grabbed my phone into the store. The FDA should audit this establishment before someone gets a big mistake. Must be cheap because my insurance forces this or mail order. I enjoyed being treated like a criminal at the next closest location. No sense of customer service or sympathy. Hopefully they get my scripts right 1 time before I transfer to mail order. Who would choose to go here? I don't know. read more

I had written this review on Facebook last summer. I came across my receipt from this particular store just recently, and recalled the terrible prejudiced employee immediately. Thinking that Yelp is a more effective site for business reviews, I am bringing my experience here. If you're a minority, or at least have brown skin, watch yourself in this store because Lois will be jumping to call the authorities on you! August 24 2016: Had an interesting experience here this morning. I was just in to purchase a few random items. It was raining heavily, and there was only one employee I saw, a woman named Lois (I think. It began with an L.) As I neared the register, I noticed an older Indian man come in, and Lois tailed him immediately, asking him if he needed help finding anything. He needed Ponds, or something. I could hear her talking loudly to him, and while I thought it was odd, I gave her the benefit of the doubt that she just felt he needed extra help. I had been waiting to check out for a few minutes at this point, so I just chimed the little bell on the counter. A minute or so later, she comes to the counter and apologizes for the wait. Then she says, "It looked like he had something in his umbrella." My heart started pounding. I am half Indian, my dad is brown, and I have dealt with this and heard this prejudice my entire life. My heart broke. "That's a little racist," I replied, but I don't think she heard me. She continued to check me out, talking in a phony, chipper, absolutely grating voice as my heart rate skyrocketed. When the purchase was finally complete, I said to her, "Be careful who you judge. My father looks just like that man." And I went immediately to my car because I had started to cry. I am absolutely disgusted not only that someone could have such ignorant and prejudiced thoughts but also that they would so publicly vocalize them, as a representative of the company for which they work. I am so sad and disappointed in the world, and this employee of this CVS only solidified that I will always be surrounded by bigots, no matter where I am. read more

S-l-o-w-e-s-t service ever. I've been to this particular CVS several times now and every time I've been there it's been something. First time there I was standing at the counter waiting for SOMEONE to acknowledge my presence. Staff kept walking by, looking at me and never said a thing, like "We'll be right with you". This went on for 10 minutes before I had to say something to them. It was as if I was invisible. TOTAL PET PEEVE. Today I went to pick up an Rx for my son (who had to get back to school) and the pharmacist only gave him 10 pills instead of the 20 pills the RX called for. When I called to ask them to get the other 10 pills ready for me to pick up asap, I had to hear a sob story about how she "would try" but the pharmacy is short staffed and Mondays are rough. SERIOUSLY?? I was the first (and only) customer there when they opened the pharmacy so anyone who came in after me should have to wait an extra two minutes while she prepared the rest of my Rx that she messed up in the first place. I would definitely NOT use them if my son's insurance accepted Walgreens. Sadly, they don't. The only reason I give this pharmacy 2 stars instead of one is because the pharmacist was sweet. otherwise it would get one star. read more

My husband and I really like the new pharmacist, and the store looks great. The service in both the pharmacy and the front store is the best. read more