The best part I will say about CVS is that it's so much easier to book appointments with CVS than trying to schedule one with an actual doctor or physician. This place is clean and easy to navigate. Prices here are fair too. Overall it's your typical location. read more

Thank god I don't have to come here frequently! Slow as molasses thru the drive thru. It's not like COVID hasn't been here for over a year already! read more

CVS Pharmacy - a stuffed animal on the dashboard of a car - Drugstores Near Me - Lockport, Illinois

Good location Good staff, ample parking Nice store layout easy to find what you are looking for Has minute clinic in store for minor medical care. Nurse practioners are very good at taking the time to give good exam for medical issues Good selection of merchandise here read more

This is the most awesome CVS ever. Whenever I go in here, I am constantly greeted by the staff who are all very, very friendly. The manager had a Christmas stocking cap on the other day, and was smiling and talking to everybody. They always ask me if I need anything, and regardless of how embarrassing whatever it is I am after they help me out with it and keep a straight face. If you can't get along with the people here, then I'm not sure what you are after. The pharmacists are always nice to me. I get all may vaccinations here. Rock on Lockport CVS! read more

First, I would give negative stars if I could. This pharmacy has proven to be the most incompetent pharmacy I have ever dealt with. I have received my prescriptions from this location for years and their level of service has increasingly declined. Over the last few months I have had issues refilling prescriptions I get regularly. They send a text stating they are waiting for my doctors approval despite the fact I witnessed my doctors office calling in the prescription. I call the pharmacy they say they will fill it, then I get a text stating they are reaching out to my doctor to prescribe a different medication. I call the pharmacy and they say the prescription is expensive and they are asking my doctor to prescribe something different. I remind them I have a coupon for the prescription. Then they fill it. I'm constantly going off and back on my medication because of their inability to be consistent in filling it. Today I went through the whole circle of events all over again. They tell me I need an updated coupon. I get the coupon. They tell me they are waiting for my doctor's approval. I remind them my doctor has called 3 times already this week. They run it and now they don't need my doctors approval, but my $25 prescription will now cost $550. Then they tell me to hold on, I hold for 10 minutes and they hung up on me. My husband is on the same prescription, same insurance used the same coupon and same doctor. He has never had to get a new coupon. They told me my coupon was only good for 3 months yet I've been using it for 7 months. I am absolutely over this pharmacy and their poor service. Update: I just called the CVS in New Lenox (Maple Street location). The pharmacist explained my doctor needs to call CVS Caremark (prescription insurance) and answer a couple questions. THAT is the doctors approval they need! Not one time did ANY of the 3 people I spoke with at Lockport mention anything about my prescription card. Thank you to the New Lenox location. Lockport, sounds like you need more training not just in customer service, but how your whole system works. read more

Lockport CVS is so incompetent, irresponsible,unprofessional & negligent. They lost 3 refill prescriptions , accused me of overusing a canine eye drop. And still calls my old doctors for my refills. And then calls my dr for prescription refill without my prior consent. Go to CVS in New Lenox or Meijer its like a dream read more

ZERO Stars. Good riddance CVS!! Lockport Pharmacists/techs think they can override a surgeon's prescription for patients. Not okay to say no to an approved prescription and then after us informing pharmacist patient was just discharged from hospital and Needs prescriptions they decide to only refill half of approved prescription! Tell us they are only approving 1 week with no explanation. Then trying to refill the '1' refill left since They held back half of medication they have the nerve to tell us Dr must approve it Again!!! Really!! No half of the original prescription was already Fully approved a week ago! Not another penny will ever be spent in CVS after this unbelievable experience! read more

Terrible pharmacy. Screw up your prescriptions on a regular basis, then back it up with an extremely rude staff! The store part itself and that staff is fine. The pharmacy is completely unorganized and rude. They are the best promotion for Walgreens!! Avoid this mess at all cost! read more

Sorry, but fix your hours online. Yes, you have control of this. I make a quick trip to pick up a prescription. Waste of time as the posted hours online are incorrect. They also call you almost daily to see if you're ready to refill your prescriptions. I bought shampoo a week ago and I'm bald. Pretty sure I won't need a refill for at least another week. read more

CVS Pharmacy - Closed? - Drugstores Near Me - Lockport, Illinois

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The personalities of the staff here are amazing! I can always count on them to not only help me find randomly m items, but to do it with sincerity. Holidays are always a joy with costumes and humor. Honestly though, I'll be making a ghillie suit out of the receipts I get next Halloween. read more

I used to be a Walgreens loyalist my whole life, but with the location here in Lockport being constantly overwhelmed (at least in the pharmacy), CVS has taken it's position as my "go to". The pharmacist and staff are all super friendly and helpful, the store is laid out well and is easy to maneuver and their prices are hard to beat (provided you sign up for their free loyalty card). Great selection of healthy snacks/beverages, too! read more

Crazy lady does covid tests here, go anywhere but this CVS. Claimed that I blocked her number and tried to pull me out of my car upon arrival. Go to Walgreens down the road. read more

CVS is WAAAAAY overpriced! I noticed that most of the items they carry are at least $3. to $4. more than every other store in town........SO worth it to drive down a little further to walmart, jewel/osco or walgreens (yes, even with gas prices as they are, you'll still come out ahead!) One would think that if you are blatantly price-gouging all your local customers, the LEAST you could do is provide SOME semblance of customer service, but after reading the rest of the reviews here, it sounds as if they probably want their customers to pay them specifically to be nice as well! read more

This is specifically for the photo department. I ordered a specialty photo gift for a holiday gift. It has been 3 weeks since I ordered the item and no one can tell me what happened to it. I was just recently sent an email with tracking information that seems to indicate that the item was delivered at this store, and lost. The customer support I've received from CVS as a whole has been abysmal. In addition, when attempting to check if the gift was there, I had to wait for 5-10 minutes while an employee cleaned the toner on the photo printer and refused to acknowledge my presence. Sure, you're in the middle of something, but a simple, "I'll be with you in a few minutes," should be the bare minimum of customer service. Very disappointed, will not buy from CVS photo again. read more

This cvs location has dispensed me the wrong medication 2 months in a row! I even have an alert on my file on what medication I can take. Not once, but twice they dispensed me medication that I can not take. If they did this to me 2 months in a row even with an alert on my file, what else are they doing wrong. The 1st time I realized it 5 minutes after I left the pharmacy and I brought it back, the pharmacist yelled at me and shook the bottle of pills at me yelling at me that it's the same medication I take and that there's nothing he will do about it and to call the head pharmacist in the morning. The next month I was given my medication and it was checked at the counter and when opened, yep it was also the wrong meds. Be careful and make sure you are given your correct medication. read more

This is the worst pharmacy I have ever been to. Nemal has zero customer service skills. Because of that representative I transferred my prescriptions to a new location. read more

The pharmacy at this location is the absolute worst! In the past 12 months this location has been able to fill my prescription within 24 to 48 hours only 3 times. Every other time I was told that they were currently out and were expecting the next shipment in 7 to 10 days. Although they say that they will call you when the shipment arrives, I was told on at least two occasions that I had to call them to check if the shipment came in. Some customer service!! I went to the Shorewood location (inconvenient) and they had it in stock and I had it within the hour. I told them about the Lockport store never having this in stock (a common prescription, by the way) and they said that they never had a stock issue with this. Thank goodness Lockport has a Walgreens that not only always has an adequate supply, but they don't make you call them to see when it is ready. I'm done with the Lockport CVS pharmacy unless it is the last resort! read more

Relax folks it's a CVS. Everybody in here is friendly and try's to make conversation. Seems like a lot of the negative reviewers want a back rub with whatever their buying. Chill it's a "corporate" drug store. If you need to buy more than 5 things you should probably be at a grocery store anyway. Five stars just to piss off the negative nancies. read more

Love this CVS! The cashiers at the front are fantastic, and friendly. I always find what I need, and even though other reviews have complained about CVS prices I believe they are on par with similar stores like Walgreens etc. If you take advantage of the generous amount of coupons and extra bucks given at each visit you most definitely come out ahead. They do frequently develop a line, however additional cashiers are called up almost instantly and the line clears up very quickly. I'd love to give this CVS 5 stars except for as another reviewer mentioned the not so friendly pharmacy lady. There are a couple younger girls that are very nice and helpful, but the older possibly lead pharmacist is so miserable you really just rather go somewhere else. The store itself is great! read more

I try to avoid this place at all costs. Every time I come in here I end up waiting in line for 20 minutes. It seems like they never have more than one person working the counter. There have been times where I actually put my items back on the shelf and drove down the street to Walmart or Walgreens. read more

Is it possible to give zero stars? The 'lead' pharmacy tech is quite possibly the meanest woman I've ever met. There aren't a lot of people out there who will be rude and condescending towards you as you hold a sick infant in your arms. Want to complain about the way you were treated? Call corporate! The 'manager' who I spoke to just gave me a blank stare then said 'the store manager is on vacation. Do you want me to tell him next week?' to which I said 'oh, I thought you were called over bc you were a store 'manager'''. Turns out she is a so called manager but apparently she only gets paid more than the other employees. She doesn't handle complaints, have authority, have basic management skills..or social skills for that matter. Nice work CVS. This store is full of winners! read more

I usually don't like confrontations and rarely complain but after what I experienced here so many times I can't help but say that some of the people that work here need a class in customer service skills. Not all but a few of them don't need to be working there. The pharmacists are not friendly and if you have a question they seem so hesitant to help. Some of the sale associates are nice but there's a handful of them that don't need to be working there. I had a bad experience with one of male cashiers there. When i came up to him with a question he was acting like I was inconveniencing him. Then he tried to rush me and when I asked him if he could me take a look at an item he said no. He said he didn't want to look at anything that his shift is coming to an end. If his shift was coming to an end then he should have gotten someone else to help me but he didn't do that. People like him need a customer service class and don't need to be working there. I've never ever had this problem anywhere else. read more

As a customer, you should learn to be respectful of your pharmacy staff who are producing your medications for you. If an error were to result and that led to the death of your infant or someone else for instance, would you have thought twice about being respectful? Don't let emotions control you. read more