very rude short staff help awful feel like your a bother to ask them any questions or concerns terrible

Many of the workers-- ironically, usually the ones who work with the walk-up consumers-- have a "I never do anything wrong-- you're obviously the one with the problem" mindset. We are currently waiting on a prescription that they were supposed to get clarity from the doctor but didn't. When the doctor called to clarify-- because they wouldn't call-- they wouldn't answer the phone. The doctor called multiple times without them answering. But, of course, it's everyone else's fault. Never theirs. We're currently waiting 32 minutes for a simple prescription; but, yeah, nothing is ever than simple when you have noncommunicative, combatative employees. Maybe Rite Aid has better customer service? I honestly don't know why we still go here. read more

This is the worst pharmacy I have ever used. I have lived in different parts of 5 different states and used many pharmacies. KUTZTOWN CVS is the WORST. Actually, I've never had a complaint at any of the other pharmacies that i have used. This one often doesn't have medicines, that have been used monthly by myself for years, in stock. They promise it to be ready by Wednesday AM, they closed 5 hours early (without warning) on Friday, on Saturday said they still didn't have it in stock. Now it's Monday and I have been on hold on their telephone line for 1 hour and 10 minutes. They typically keep you on hold for a long time, but this is ridiculous even for them. This is the worst pharmacy by far! read more

Got a text saying prescription would be done at 6:30pm on Monday when the dr sent the prescription in at 1pm. Went at 8pm and still wasn't ready and they said they could have it done in 20 min. I said no, I'll just come back tomorrow. Went Tuesday at 5:30Pm and 2/3 were done . It has been almost two days for a simple prescription needed for pregnancy gestational Diabetes. Get it together. Thank god it'll just piss my Dr. Off more then anything because I can't give them my numbers because the pharmacy is not filling it within PLENTY of time meaning days. read more

No one ever answers the phone in the pharmacy. You have to go there in person to ask a question. I've been waiting for a prescription for three days and it only says "in process" on the app. I cannot find out why without going there in person. This is horrible! read more

The worst pharmacy in the area. They never and I repeat never have anything correct when I go to pick up prescriptions.

Matters are getting worse at the Kutztown,Pa location. I ordered diabetes injections and ran out of my injections 9 days after I placed the order. I called to find out what was going on. I got an attitude from the person who answered the phone. Turns out that 9 days after I submitted my refill they have not even ordered the injections. The same with my husbands BP meds 9 days after we submitted for refills they were not filled. When I called I was told all three of his meds would be ready in one hour. I get there and none 90 minutes later and not one of those meds has been filled. Then the person at the counter had the nerve to tell me that I should learn to submit my refills sooner. We submitted all these prescriptions the first day that their system would allow because I know they don't keep my injectable on hand. This is playing with peoples health. I believe I need to look into what government acgency to contact because I have contacted corporate and it does nothing. Oh to top everything off after I called they totally wipe out everything on my online account. I now can not see what is going on with my prescription orders or what any of my meds are. read more

CVS is great! Customers, not so great! Rude MF cutting through the parking lot. Dumb twat driving across the parking lot gets pissed off at me bc I'm exiting the parking lot and she can't make a turn out of the parking lot. Stupidity in a yellow Volkswagen! Learn how to drive! read more

This CVS is displaying several signs of failing, most notably in the pharmacy. Cvs recently alerted me that they "want to be my health care provider." I bought in when they offered the flu vaccine, and most recently, when said they could offer a new vaccine LVHN did not. When I went to get the second dose, they were out of it. No big deal except that they previously told me I could just come in anytime. The first time I went in after being advised, I was told I needed to make an appointment. I did. When I kept the appt. the following night, they said they had disbursed the last two doses earlier that day. I was told I could come back tomorrow. The pharmacy looks overwhelmed. The bins of prescriptions are overflowing onto the floor. The area where vaccines are administered is littered with trash and debris from previous patients. CVS: heads up, this is no way to become my health care provider. read more

Special thank you to the pharmacist, Edward who helped my son and his girlfriend, far away at college. I appreciate your courtesy and making sure I felt comfortable as a parent that you were doing what's best for my child. We love CVS Concord Pike in Wilmington, Delaware and you treated us as if we go to you every day. I'm grateful for the wonderful kindness shown today by your staff and you too - Edward! read more