Best pharmacy in Kingsport TN . Their employees are always ready to help. Love this pharmacy and hope they remain open for many years!

If less than one star was possible, this CVS would get 5 negative stars. The staff is inept, poorly trained, and overworked. They do not know how to update insurance or give instruction of how to get a vacation exception for early refills. To update my insurance a month ago, I had to make 3 trips to the pharmacy. For the vacation exception, THREE employees including a pharmacist failed to tell me the proper procedure. I asked on three different visits prior to my vacation how the process worked. All of them told me to come in the day before I needed my meds to come in and request the exception. They would contact the insurance, and I would be able to pick up the meds the next day. I went in yesterday to request the exception and was treated extremely rudely by the first employee that I contacted. So rudely that I asked if I was bothering her. Instead of apologizing for her behavior she told me that I was ok. For the first time, I'm told that I have to call my provider!!! I leave the store to call my provider and apologize to her nurse for CVS's failure and the short notice. Go to a late lunch then back to CVS to pick up an RX that was ready. They have two scripts ready. One that was allegedly for vacation. They tell me my insurance denied the vacation exception, and they used a discount card. I get home and see on a printout that they contacted an insurance that was inactive and I had updated weeks ago!!! (That took 3 trips to the pharmacy). I contacted corporate's number listed on the site to notify of my complaint. LONG unproductive call. Now, I'm told that I have to contact the insurance!!! Multiple trips to the pharmacy and HOURS on the phone and I still don't know if my medication will be available before I leave for my trip tomorrow. Needless to say. when I return, I will be transferring my meds to a locally owned pharmacy. Absolutely, terrible customer service!!!! read more

Awesome staff and willing help. Went above and beyond to help with my medication! Definitely going to be a repeat customer.

I had a patient actively dying, I needed to call in a script to help them during their final moments but the pharmacy never answered the phone after 45 minutes of being on hold. The other 24 hour pharmacy did not have script. They never answered. My patient suffered because of their incompetence. Never choose this place. Subhumans work here. Zero stars. read more

Never liked this pharmacy. Techs are rude here! Its hard even giving this Pharmacy a star. But after getting cut off asking a question about getting my prescription transferred to 4400 w stone CVS. My regular CVS. I was told repeatedly by the tech they dont transfer. Finally the pharmacist got on and said they will transfer. She needs training. If my Doctor sends a prescription to wrong location then the wrong location will fill it. Duh! She was the rudest person at a CVS ive ever had to talk too. She needs to find a job she likes instead if being a bi&@h to customers with concerns. You know who you are. Maybe consider a new career path. CVS needs to listen to the recording. Do better CVS! read more

Worst place in all of Kingsport!! The staff are a joke and are so rude. They could care less about you. They will talk and joke while you are standing there waiting to get your meds! Tried to transfer my prescriptions to Walgreens and they even said they were a joke. Walgreens and to call my dr office to get my meds in there system!! How stupid is that!! Please do yourself a favor and not shop here. read more

Beware of two-for-one coupons (on vitamins / supplements) that have a surprise wIting for you at checkout. When I attempted to buy a bottle of vitamins (and get the 2nd one free), the cashier told me that I would have to "join" and become a member to get that price. But then, he needed to enter my name, e-mail, and home address, etc. The credit card reader prompted me then to join something called "Extra Care." I opted out of doing that. Then the reader declined my card so I would have to start over. Finally, after going 'round in circles, I stated that the process was taking too long. Indeed, the cashier told another customer to use self-checkout when I first started to submit my credit card. The cashier was incredibly rude, and tried to reverse the reality and imply it was my fault the process took so long. I recall that a couple of years ago, CVS did not require ANY personal information or a membership to receive 2-for-1 pricing. If you do not like aggressive sales tactics and rude employees, then stay away from CVS. read more

The service was awful. I had to wait for 30 min for someone to come to window after everybody else left. They was Bradley anyone in line and I pressed the button several times. It's at night too so I don't know why they can't do their job. They do not ever answer the phone either which is also very frustrating. Overall terrible. read more

Don't go here. My prescription was sent from a doctors office; when I arrived they said they hadn't received it yet, okay no problem. Went back about 45 mins later and they still hadn't received it . There were issues with the escript system. So I waited a little longer because it was supposed to be being sent. Went back about 2 hours it wasn't there and they hadn't even bothered to call the facility; tried to claim they didn't know where the prescription was coming from even though I told them the other times I had been there. I went and got a hard copy of the prescription and still had to wait 40-50 minutes for them to fill, while they filled others who hadn't been waiting as long as I had. So finally at 2:15 I got my prescription. read more

Don't walk, RUN away from the West Stone Drive location! Cop cars are there often. The clientele are largely pretty ghetto, and the pharmacy staff seem to delight in seeing how difficult they can make it to jump thru not only my insurance companies hoops...but their "store policies," as well. Seriously, almost every time I have been there, I have been hasselled in one way or another. I'd rather do without my meds than put up with their policies, rules, and regulations. Add the fact that they are way overpriced and I am afraid of being robbed or killed for my meds, and I say they can keep their meds! I don't plan on going back. read more

Every visit to this store is a nightmare. The pharmacy staff spends all their time being jerks and creating situations where customers are forced to wait long periods of time. I was told tonight it would be a 3 hour wait to buy a box of Sudafed because it would be placed in line behind the Rx in the queue to be filled when Sudafed just sits on the rack, they only check your ID. It requires no filling or label. It took over an hour for me to get my Rx refills last month. I immediately transferred them elsewhere. Two months ago, I cancelled Care Pass because I had a question the smart mouthed staff wouldn't answer for me. I was a CVS customer for 14 years. The staff member who wouldn't sell me Sudafed tonight was the last straw. She told me yes please call corporate because they don't care. After seeing the bad reviews all over the Internet I do believe corporate doesn't care. They must set policies within their company to ensure rudeness. Staff must be required to be overbearing. read more