This CVS has all the usual items and the store seems a little bigger than most with lots of space and wide aisles so you won't be crowded. I didn't use the pharmacy so can't comment on that, just stopped to get a couple snacks and everything was fine. Self check out was easy and there's plenty of parking. I'd stop here again if I was in the area and needed something. read more

Very empty shelves today on Sunday 11/14/21. The store looks very outdated too. It needs a whole new upgrade/facelift/remodeling to attract more customers. This looks like a very sad looking store. read more

Abysmal customer service. We have been customers for many years, but over the past several months there has been a marked decline. They almost never answer the phone. We've experienced wait times of over an hour before giving up. And it's not isolated incidents, it's over and over again. Sometimes they even pick up and hang up on you. Out of the last few dozen times we have needed to call we have been able to reach them the first try ONE TIME. Most of the time it takes multiple attempts with wait times over 30 minutes, not uncommon to wait 60+ minutes. When they do pick up they're almost always harried, confused, or more often than not, just outright rude. They routinely place orders on hold without explanation or contact with the customer when they get busy. They cancel orders without explanation, fail to recognize quantity or other exceptions filed with insurance, and sometimes flag thing as not covered only to reverse themselves a few days later out of nowhere. And they're almost equally useless inside, with long waits and no information. The drive through speaker was broken for a while and they just rolled with it. I don't know if this location is understaffed or what, but they need to get their act together or they're going to lose most of their customers at this rate. Wake. Up. read more

How bad is CVS in Havre de Grace? Is there a NO star option?!! Sit back and cop a squat because here we gooooo: I'm moving all of my prescriptions. I will pay the little extra since Weis isn't in the preferred network. The register employees are worn out and exhausted. The upper level staff is incompetent, ESPECIALLY the actual pharmacists. There is a total lack of compassion, care , concern but yet they like to pretend they're "part of [your] health care team." Everyone I have personally dealt with is snarky & nasty and make one feel as if they are an imposition. This hasn't just happened to me, but the 5 members of my family and many of my friends. If truth be told, Aetna buying them has only made it worse and having Silverscript, owned by Aetna, makes everything even worse. Fire the regional because they obviously don't give a good dang, fire the entire staff, close the doors, THEN hire and PROPERLY train employees, including pharmacists who have more skill than counting pills. If you can't, just shut it down for good so we can have a Walgreen's move in. At least they make their patients and pharmacy a priority. read more

The pharmacy will not fill a pain prescription from my doctor, the pharmacists said she isn't comfortable with the dose. I am in extreme pain from a pinched nerve and I cannot get the meds I need. Do yourself a favor and don't use the CVS in Havre De Grace Md! read more

I visit the store in Havre de Grace a few times a month in the last few months. Very rarely do I leave with all of my prescriptions on time. I had my prescriptions transferred from Rite Aid in Joppa 21085 to your store in Havre de Grace 21078. I have had nothing but frustration ever since. The latest incident was last week into this week trying to pick up my prescriptions that say are ready for pick up and they are not or claim they are not ready until later in the month. My APP said it was available for pickup. The store claims otherwise. I ask them to recheck and recheck again. I ask to please check the last name Dxxxxk and Pxxxxxxxxx as I was married in January 20xx, DOB 3-xx-xx. I asked a few months ago if they could delete or change the last name. Every time I go into that location there are several calls waiting to be picked up. 4 - 6 people are present and not one person answers that phone. I believe now my GYN now did try calling for 2 days when I was not getting my prescription filled. I could not get through via telephone myself 2 weeks ago to get CVS to fill my meds on my own. NEVER HAD AN ISSUE WITH RITE AID OR WALMART OR WALGREENS UNTIL CVS Havre dis Grace!! read more

Scheduled a Covid testing . Was given a 30 minute window arrived 5 minutes after scheduled appointment. The employee refused to test citing not being there on time. When I asked for the manager he pointed to himself. Tried to call to discuss my concerns hung up after being on hold fot 6 minutes . read more

CVS Pharmacy - Drugstores Near Me - Havre De Grace, Maryland

Bad experience overall. Dave specifically was rude and impatient. I had a photo order, and it came out completely blank. When requesting to fix the issue, Dave was short-tempered and unaccommodating. read more

I like to thank my Gurdian Angel Mary for getting my meds straight I know she was not feeling well so if you would tell Mary Rhett Butler says hi and hope your feeling better to gripe they do the best they can so if it bothers you go to school and become a pharmacist then you can gripe to your self after the 100th call wanting there meds if your that bad call 911just don't call the staff something ugly read more

The customer service at this location is horrible. When I first became a customer three or so years ago it was exceptional. In the last year it has been piss poor. I agree with the previous reviewer. They never answer the phone. The wait times in the store AFTER they notify you they your order is ready exceed 30 to 45 minutes. I was told my doctor would not write a 90 prescription (1st lie) and then that my insurance provider would not approve a 90 day script (2nd lie). My thirty day supply is consistently on back order. I called today about my back order prescription and was told they can order and it should be in the store in a few days. I already did that over a week ago I have four pills left! I was then told that I could around and see if another store has it in stock - WHAT! Then I was told that she could check another CVS. Turns out they may have it at another CVS (thirty minutes away from me) and I could go there and see if I could get it - WHAT! I was just short of cussing her out at this point but I held my composure. Told her to forget it and hung up. I called the Rite Aid across the street. They had my medication in stock. I am transferring to that pharmacy permanently. I have talked to other customers and their experience is very similar to mind. read more