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    CVS Pharmacy

    2.6 (10 reviews)
    Closed 7:00 am - 11:00 pm
    Updated 2 months ago

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    CVS Pharmacy

    CVS Pharmacy

    3.2(5 reviews)
    1.0 mi

    Although they were closed after my Urgent Care visit across the way, the pharmacy section (non-RX)…read morehad a really nice selection of pain products. I got some Lidocaine patches and Advil dual action for my back - first time in my LIFE that it "went out" on me. OMG the PAIN!!! :( This CVS is housed inside of Target - one of my favorite stores - wow - was it HUGE! Too bad I was too beat and in pain to peruse!

    I usually wouldn't rate a CVS store, but after the most horrible possible experience at this one, I…read morefeel it necessary. The pharmacist here (who I will not name out of respect) is downright rude, unfriendly and does not follow company policies. I recently moved to Westmont. On my first visit to the pharmacy last month, I called ahead and told them what time I would be there. Upon arrival, my prescription was not ready and I had to wait 20 minutes for it when I had other things to do. This time around, yesterday, I was fine with waiting. When I walked up to the drop off window, the pharmacist instantly sighed in front of me. She didn't greet me. I said, "Hi" to her, which she barely acknowledged. I then told her I planned to run over to the Acme next door for some eggs and come back. She told me that wasn't possible (well, more like yelled), said I should have called ahead and that there would be an hour wait. At that point, I explained that CVS's company policy does not call for people having to wait an hour -- especially for a pill pack, like I was picking up. She told me she wouldn't guarantee anything and there was a whole slew of people in front of me (though no one was waiting.) After returning from Acme, I spoke with the manager on duty and then sat down in one of the waiting chairs. When the manager walked up to her, she instantly started bad-mouthing me. "What, did you get a complaint? Well. She could have called ahead!" I then walked up to her and calmly explained that I did not appreciate her treating me that way, that I understand being busy, but she is violating company policy and it's unnecessary to be so rude to a customer. I then thanked her for the warm welcome to Westmont. She said she'd fill it, looked in the computer, and almost instantly told me that they were out of the prescription. I needed it that day, so I drove through rush hour traffic to another CVS to pick it up. Couldn't she have told me from the get-go that they didn't have the pills? I have been a CVS customer for my entire life, but I can firmly say that I am transferring my business to Walgreens and I would not recommend anyone visit that pharmacy, lest they get verbally assaulted by a crabby woman who is supposed to be a professional.

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