Only part of the staff is friendly. I had an interesting interface with Scott today where he…read moreabruptly hung up the phone without discernable provocation. Yes. I know many pharmacy people as I am an RN.

Giving 3 stars because they were once exceptional. At this point, one star is more than they…read moredeserve. You simply can't rely on them. They called twice today (within 10 minutes of each other) with a different story each time. We have been trying unsuccessfully to get a script which the doctor says she sent 2 weeks ago. Walgreen's first said it wasn't received and has several times blamed her office. I trust her far more than Walgreens.

After 10 yrs ive finally had enough of the policing of my meds , it's up to you to fill a…read moreprescription not play Dr. And decide when and how I get my meds . Or what you feel is best for me . You have pharmacist picking and choosing who's prescriptions to fill or not to fill based on what they think of you.

UPDATE: I finally just decided to visit their website. Turns…read moreout - there IS an email option. So I've been using that instead of calling and bothering the staff during the day. Unfortunately - the email goes to one individual. They don't have a dedicated email for customers that can be monitored by whoever is working that day - so I found it a bit of a challenge to communicate with varying staff members who were trying to assist while another staff member was on vacation - or off work that day. Won't bore readers with anymore detail, but despite their great prices - because of the communication issues - I'm currently seeking another pharmacy. Suggestions welcome. I may have gotten on the pharmacist's nerves with my persistence, but they were finally able to get a price for me and just like I figured - their price was 30% lower than than the four compounding pharmacies I checked with here in metro-Atlanta. ***************** Full disclosure - this is the FIRST time - I've ever written a review - where I didn't REALLY know how to review them. 1) Background / History - I was referred to this pharmacy - by another pharmacy I loved. See review for MP Pharmacy / Fusion Pharmacy. That pharmacy had the absolute BEST prices I've ever encountered. Not sure how my dermatologist found these folks, but Kudos! I had a 6 month love affair with their prices and customer service when BAM! All of a sudden they could no longer write Rx's for non-Floridians because they were acquired by a new company. :-( I was struggling to find another affordable compounding pharmacy and Bri recommended Custom Plus. 2) Value - they have the very good prices. I live in metro-Atlanta. So I'm comparing their prices to local compounding pharmacies. 3) Convenience - According to the staff - there is no online-refill or online-contact option. The website lists a 'Contact Us' option. Because I work midnight - 8am / midnight to 5am and sleep the 'first half' of the day but also work part-time from 1- 5pm - it can be difficult to call any business during 'normal' business hours. The website lists certain hours. The staff lists different hours. Honestly - I have no idea what their hours are. But I hope, at some point, they will offer a monitored, online option. Not even referring to weekends. I would just LOVE to be able to message them - since I'm asleep or working during their business hours. 4) Customer Service - I've never had anyone be rude with me. But I will say - if you are in your 40's or 50's - and you have teenagers or people under the age of 24 that you engage with a LOT - be prepared for this sort of interaction. Lol. I swear I feel like I'm 80 years old every time I speak to one of the support staff members. Lol. They don't seem to have customer files with Notes like other pharmacies - so I have to repeat myself quite a bit. Then they seem a little exasperated or annoyed when you give them the detail they requested. And the staff loves to ask you to hold while they get some info - then without giving you any sort of warning that you're about to be transferred - someone else will come on the line. I find it a bit disconcerting.

The people are nice but that's the only positive I have. I have to call to see if my prescription…read moreis ready because their app is terrible. Additionally, they gave me Mylan Estradiol patches. I even asked before I picked them up if they were the good clear ones or the non adhering bandaid like pieces of garbage (Mylan). She actually put me on hold to go check and told me they were the good ones. Of course, after I came back, they refused to take them back. A quick Google search will give you all the info you need on the lack of quality of these Mylan patches. Herbst is supposed to stand for quality but continues to give patients this garbage prescription. Update: when I contacted Herbst, I got an extremely unapologetic and snarky response. I was given a long list of instructions to apply these patches that includes a hair dryer. I was also told that I should switch back to CVS. I really wanted to support local but not Herbst.

Extremely overpriced. I brought a prescription I pay $40 for at a compounding pharmacy in West…read moreLafayette. They wanted $65 at Herbst. A 40% increase in price.

Went in to get my passport photos done. The employee was rude and clicked blur pictures. When I…read morepointed out that the picture was blur and since I needed the pictures for government work, I would prefer if he could re-click the picture, he said it should work and made a face. Totally unprofessional and not recommended.

Fancy, new, and stocked with EVERYTHING…read more The staff were super friendly and both welcomed me within my first step into the store. They checked me out so quickly as well. You could tell they cared about their customers and efficiency. I usually don't notice these things immensely, but it was just very kind here. Congrats to you all! Simple as that.

Here's the thing, the hours for this CVS do NOT make sense for being a downtown location in a big…read morecity! I get it is likely due to staffing shortages, but maybe opening a couple hours later in the morning in order to stay open until 9 would be possible? Except for Needler's and maybe an aisle at the downtown Kroger, there is no other drugstore downtown Indy so this is really a gap in the market. There is also a drive-thru for the pharmacy - I believe the only one that exists downtown. Besides the hours, I've always been able to find exactly what I'm looking for here, and really appreciate the self check out. I've gotten a couple vaccines here as well after making an appointment online and the appointment went smoothly and the pharmacists were nice. I did have some questions about Claritin D once (I had never used it before) and one pharmacist was abrasive and condescending, but a kinder one soon stepped in to take over - she seemed to be used to doing that sort of thing.

We walked out. Totally ignored and really poorly set up. Hard to find things. E waited for a few…read moreminutes to get up to the counter and the person begging the counter paid no attention to us and really seemed rude. Too bad

Average CVS with the usual spread of popular brands and spiffy photo development services, I found…read moregreat staff but no expected discounts across beverages or food as other locations offer.

So I picked up my prescription and asked the pharmacist about the higher dose, and between and burb…read moreor almost throwing up (hand on her mouth cheeks blown up ) she answered It will make your mood better. I almost cracked up laughing, but I'm on medication.LOL.

I've used this pharmacy in Sheridan off and on for quite awhile now....they are so attentive to…read moreany questions anytime you need them...I will be a customer for the foreseeable future and recommend them to anyone........Btw their delivery service is excellent ....

Great service! They go above and beyond for customer service. I was a customer for years at CVS…read morebut can't handle the rudeness of their employees in the pharmacy. They look right at you and don't even acknowledge you or even mention they will be with you in a moment. Thank God for Ella Pharmacy!!!!

John offers a wonderful service to the community by providing information and guidance to his…read morecustomers. Every fall he has 4th year Butler pharmacy students in to review Medicare prescription supplemental insurance plans. This provides much savings to Medicare recipients and is a learning experience for these students. Thank you John and staff for this wonderful service.

This locally owned pharmacy provides excellent service, products, and education. I'm so happy to…read morehave them in our community as an option other than big pharmacy chains.