There is a particular employee in the pharmacy department along with the female pharmacist with very condescending attitudes and extremely unprofessional manner. The employee hung up on me, during a phone conversation, after I questioned something she said. I had called the store because I received a text message stating that the prescribing doctor needed to be contacted for an alternative medication to what had been originally prescribed. I had gotten this particular medication previously and had no issues. When the employee first answered the phone she cut me off while I was trying to explain why I was calling. She then stated that there was no problem and that she was the one preparing it. When I attempted to repeat that the message I received stated otherwise, she all of a sudden was able to "see" the message. She then stated that I needed prior authorization. When I asked why, because I had gotten it filled before without any issues, she copped an attitude and hung up on me! I called back and was put on hold for a very long time after I asked to speak with the pharmacist. When the pharmacist finally came to the phone she had absolutely no interest in knowing what I had to say. She rattled off a number that I should call without explaining who, what, or where I was calling. I did call the number and it turned out to be the Corporate office, I believe. I filed a formal complaint and will be transferring my business to another location.
I went to the store to confront the employee and the pharmacist face to face. I didn't see the employee, but I did speak with the pharmacist who at first denied having spoken to me earlier on the phone. She then quickly shifted to saying that she had just given me the number that I had requested to file my complaint. I never requested a number. I was trying to explain what had occurred between the employee and myself, never thinking to escalate things any further. But she already knew what had transpired, because they discussed the issue while I was on hold. As a result, she cut me off just as the employee had done before her and give me a number without giving me the opportunity to explain. We debated who said what without her ever offering an apology so I left the store. I will not be returning. read more