My son had surgery and needed post-op meds. Went to CVS Hixson (where he lived) and they were out. (strike 1) Called CVS Cleveland Hwy and asked if they had it. They refused to tell me. Another pharmacy would tell me. (strike 2) Called doc and Rx was sent to CVS on Cleveland Hwy. went to pick up and was told by cashiers that they did not have it either. My hubs started talking loudly. Pharmacist heard and said that actually they do have it in stock but doc did not put frequency on Rx and could not be filled. (Cashier lied-Strike 3) She said she had a call into doc but not heard back suggested I call. I did. Pharmacist said she would call us when doc called-she did not (strike 4). We went home and doc called. The pharmacist had not left him message (strike 5). He had been on the phone for 30 minutes with Manager and Pharmacist and they were refusing to fill the Rx. (Strike 6.). According to the doc's computer the frequency was on the original Rx (Strike 7.). Called new Rx into Walgreen's and we had meds in hand within 30 min. First dose was due at 4:00. Was not taken until 7:30. CVS lost a minimum of 5 customers that night. 4 in our family and, most importantly, the doctor. Yes, CVS is his pharmacy and he said he is dropping them because of this! Shame on CVS! They need to go back to school in Customer Service!!! read more