I've been getting my prescriptions filled here since it was the Target pharmacy, because it was convenient for me. After CVS took over, service has steadily declined and wait times have drastically increased. In addition, they are now closed on Sundays.
I understand they also give vaccines, which may add to the wait time, but the latest interaction was terrible with no apologies. I called in my prescription one week ago and they said it would be filled by 3pm Saturday, Sept 25. I never received a text they were available, so I stopped in Monday Sept 27 in the morning and the woman working told me the prescriptions were still in progress. I wasn't able to pick them up until Friday due to being on a business trip. When I stopped in Friday afternoon to pick them up, the wait time for the pharmacy was over an hour. I had just flown in from out of state and figured I could stop in quickly and pick them up, but since I hadn't eaten anything yet that day at 3pm, I got groceries and went home because I couldn't wait longer to eat.
I stopped in today, Saturday, Oct 2, to pick up my prescriptions and I waited an hour for a two minute transaction. CVS shouldn't promise to fill prescriptions by a certain time and then not deliver.
It is really hard for me to understand why any healthcare company does not prioritize patient care over profits. CVS makes people with medical conditions wait for hours to get needed medications, basically holding medications hostage, when the fault lies with CVS itself. CVS should be offering to mail prescriptions to you for free or this site shouldn't offer vaccines if they can't pull other CVS staff in to help at this store. read more