I'm shaking still and it's been 15 minutes. Disrespect at its FINEST. WOW. I think it's funny the arrogance that the night staff on Sunday night has. I'm choosing to spend my time and money at places that listen, help and support their customers (as I do the same in my job). Unfortunately that will NOT be at CVS BLUE BELL. read more

I've been coming to this pharmacy for months. I'm here weekly getting some kind of prescription... today I came in and walked in on Diane or Dianna (old with long grey hair and a bang) being very rude to other customers ahead of me. I of course minded my business. When there was two people ahead of me she yelled out asking me what do I need. Very clearly uncomfortable yelling my business in front of everyone I nicely said "I wanted to ask about a supply you guys have back" there and pointed (I needed insulin needles). She asked me do I need anything from the case and I said no and again pointed to the back and said I rather not discuss this in front of everyone and she threw her hands at me and said "whatever". All the customers looked at me and let me know they saw that too.... When I finally make it to the front of the line so I could speak privately, I asked her is she allowed to tell customers whatever. She told me that she's "sorry if saying whatever is rude but you're holding up my line"... I was the third person in line when you yelled at me, how am I holding up your line? I told her that she's rude and I just got out the hospital and don't appreciate her being nasty and her words were "oh well I can't help you so please stand to the side"... I do get helped by a pharmacist but Diane is extremely nasty and has outgrown the patience needed to work in customer service. The pharmacist did say she was going to talk to her and that's great. But I will not be dealing with Diane in the future read more

Without fail the worst CVS Pharmacy in the area. They won't fill the scripts all day, don't text you when they're ready and when they do say they're ready you come in an wait while they actually fill them. On multiple occasions they report that they have not even received the script until I have the doctor's office call them to confirm they in fact received it hours earlier. I've used this CVS since before they built the new Wawa but never again - it's gone downhill remarkably in the last 2-3 years. read more

I've been going to this CVS since I was in middle school and several of my family members are regulars. It's an above average pharmacy and I'm grateful I've had it nearby. The service from the pharmacy is pretty good. Pharmacy counters are often cesspools of terrible service since they're in the overlapping part of the Venn diagram of things that involve health insurance, are tightly regulated, have employees endowed with strange power and uncomfortable responsibility, are subject to the hassles of day-to-day retail, etc. But, over twenty years, including very recently, we've had almost all good experiences and none as bafflingly bad as I've found commonplace at many pharmacies. The retail store has a nice selection and covers all of the bases you'd expect. The aisles and sections are well labeled and the layout is fairly intuitive, so you can find what you need even if you're the mix of confused, tired, and stressed out that one sometimes is when searching a drug store. In addition to medicines and toiletries, they have a lot of the odds, ends, seasonal items, and conveniences that sometimes draw one to a CVS. And, the checkout counter staff are generally pretty pleasant and try to be helpful. As of this writing, the overall star rating for this store seems unfairly low. I'm sure that the reviewers who gave bad ratings due to a bad experience are telling the truth... I've had my share of bad reviews pharmacy experiences, and I'm sure this location isn't immune to them... but, I don't think those are reflective of the norm at this store, where across countless visits the vast majority of our experiences have been great, and where even when there have been challenges with, say, coordinating with a doctor's office or insurance company, they've been competent and willing to be helpful. read more

Since 5 years I was trying to get to have a good service from the pharmacy team. Time wasted on people with 0 human relationships knowledge and 0 customers services care. Today I'm done and moving to another pharmacy. I spent the week back and forth to try to get my autoimmune disease drugs and that because my doctor changed the dosage. the employees were very condescendant and rude and acting as if I was bored and trying to get some distractions at a pharmacy. anyway the atmosphere in this pharmacy has been always hostile and unwelcoming to the sick costumer who are forced to deal with them. Frequent responses from this cvs is system don't show anything / It's not ready comeback tomorrow / call your doctor and their trademark smiling is a disease. read more

AVOID AT ALL COSTS! Surly and incompetent staff believe that you are beneath them. Twelve hours after my doctor put in an electronic script I called to see if it had been filled. The pharmacist could not have been more rude or less helpful. I am concerned that he will give me an improper medication or dose. This is the single worst pharmacy in the area. Do you don't want to trust them with your family's medication. read more

I made an appointment here online for Covid testing. I showed up at 10:00 am as scheduled and was told by pharmacy "oh we aren't set up for that can we call you back?" She wrote my number down on some scrap paper which I am assuming she lost since it has now been almost 4 hours since my appointment time. read more

Used this CVS for the first time for a COVID test and the pharmacist was extremely rude. She said I did not complete the questions online and kept saying it over and over again. She was totally incorrect as I did follow the instructions online and even uploaded by insurance card. It accepted everything and I printed out a code. The online scheduling gives you issues as I have used previously and had some problems. She than proceeded to hand me the test like I knew exactly what I should do and was acting aggravated and saying things super nasty and not courteous at all. I could not wait to get away from her and I will never ever come back to that CVS. read more

Horrible rude staff. Manager pulled the cash drawer way before close and they refused to ring me out. The employee told me " the manager is leaving exactly at close and she's not giving her a cash drawer read more

I came to this location every now and then when I was attending Montco down the road, and a few times when I needed to print out some pictures. All decent experiences, didn't have a problem then. I stopped in a hour ago to pick up a few items, and the associate behind the counter looked as if she didn't want to be there. She seemed happy but it was the sort of forced happy like she HAD to be rather than WANTED to be. It was pretty akaward, same with the other customers in the store which arent part of the store i know but it all have off a pretty weird vibe. The store is on the corner of 202 and West Skippack Pike, and the Skippack Pike exit is tough to get out of going left or right regardless of the time of day. Luckily on the other side of Wawa next door there is a light on 202. Overall this is a pretty standard CVS pharmacy and it will meet all your needs product wise with decent parking, but location wise and employee wise it encourages to shop elsewhere. read more

I was out of town and had a client who is very ill. He got out of the hospital very late and there was only a 30 minute window before the pharmacy closes. They advised me if I can get there sooner be happy to help. I walked in less than 15 minutes before closing and not only did they go out of their way to help fill my prescription but the pharmacist herself also walk the isles with me I checked the ingredients of other items that I needed as well. The pharmacist Elyse was truly amazing it really went out of her way to help as well as the other staff. 15 minutes a closing on a long day you would think they'd be in a rush to go home but that was it no way evident read more

As a pharmacy, I'd give them fair marks, however I feel I need to WARN people they put used cosmetics back on the shelf after they are returned. I bought a L'Oréal lipstick recently and when I got home, I noticed the seal was broken and it had obviously been used. So I returned it and explained it had been used. A few days later, I'm back at the store and I noticed the lipstick I returned was right back on the shelf. I could tell it was the same one by the marks on the tube. This is disgusting and unacceptable. read more

I took a drive through Covid test here that was supposed to be 2-3 days for results. When I logged into the MyChart site to see my results it kept saying it was pending. The website has NO place to ask a question, phone number, nothing I could do to inquire about status. I believe this is deliberate, and a dis-service to folks who want to get tested through their minute clinic care. Nine (9) days later, I got my test results. With a text at 3:40 AM in the morning that my results were in. What a waste. If I had paid for this, I would have demanded my money back. That being said, the fact that my insurance company paid for this test is a travesty. I'm not a big backer of insurance companies, but if they are paying CVS for this worthless/time riddled test, they should stop. read more

I should have checked the reviews the later at the pharmacy window was so unprofessional and had a horrible attitude. You work there I do not. She does not have the personality to work where she does you need more kind, patient and compassionate people and she lacks that. I am not the type to leave a complaint but she is so horrible I will leave one everywhere. Do not go here for your pharmacy needs! read more

Atrociously rude filling my script. Or should I say for the millionth time they were out of the script I needed, as per usual I asked if Lansdale would have it instead (they almost always have whatever I need in that scenario). Was cut off at every pass and almost hung up on when I asked to switch my other currently waiting prescriptions over there because why would I want to drive to two different stores 15 minutes apart? I had already been waiting 4 days for my insurance to process a prior authorization and couldn't afford to wait any longer now that it went through, I don't know why that warrants a rude response. Lansdale actually called me to tell me about a coupon I should print and bring to take my copay down, now that's customer service. I'm done with Blue Bell. read more

The pharmacists are so helpful. I walked in asking for anything that would help the bug that I caught from coworkers and was given a plethora of information on how to alleviate symptoms and when I should see my doc. They definitely go above and beyond. Plus you gotta love the drive-thru pharmacy. read more

Have had multiple prescriptions with this pharmacy for over 3 years. This pharmacy has become a train wreck. Most of the staff has no idea what they're doing, they have no/low stock on important prescriptions that are back ordered for a week or more, hours are impossible to verify (especially on holidays) as the website/app don't have store specific hours. Avoid this pharmacy and CVS in general. read more

I had a problem wih filling a prescription that I had to elevate to CVS customer service. The pharmacy staff was very rude to their own customer service people. My prescription issue is not resolved. I had to file a formal complaint with CVS corporate. Pharmacy staff not helpful. read more

This was by far the worst experience with Cvs. I called to get a prescription transferred and the first woman who answered the phone was rude. Very short and was not listening and cutting me off every second she got. I then asked to speak to a manager. I was then put on hold, for a long time. Then finally another woman answered w "Cvs How can I help you" I asked if she was a manager and without any response, put me back on hold. Another long wait later a man answered, and asked him the same thing. He said he wasn't but how could he help me? He said he had just gotten there and didn't know anything about the situation. Long story short, he tried to help me, but again there came the attitude. Literally almost yelling at me, enough that I had to hang up. What kind of customer service is this Cvs?! I will never use Cvs ever again! This phone call happened between 8:30-9pm 3/24/15 read more

I normally go to Rite-Aid which is much closer to my home and where the people are super-friendly, they're very professional, the wait is very short, they never screw anything up, the pharmacist is always willing to talk with you about any questions/concerns you have... That is Rite-Aid. This store is, however, another story. My insurance changed and for some crazy reason, the only pharmacy that is covered is CVS. So, I have no choice. So, every time I drop my Rx off the person who takes it acts as if I am putting them out right off the bat. They always ask when I need it and I always say I will wait. Every time they act like I'm expecting them to turn water into wine and they say "well, we're gonna need at least an hour." Really? An hour? It's never even half that long anywhere else. They have lost multiple Rxs. It's astonishing! Losing one just one time is crazy, but this has happened 5 times! Then, instead of calling your doctor for you, they will make it entirely your problem. The wait at the counter to pick up and pay for your Rx is nearly always atrocious. On more than one occasion I have had to wait for over 30 minutes while they look for people's pills. For some reason, they have the Rxs scattered all over the place. There doesn't seem to be any form of organization whatsoever. There are plenty of employees available to run registers, but only one will actually do it no matter how long the line is. I need new insurance that allows me to go back to Rite-Aid. read more

This pharmacy has been a very bad experience for me over the years. I have tried to keep hoping it would get better but it has only gotten worse. The service is awful. The wait times are higher than any other pharmacy I've experienced. Other pharmacies will accomodate getting an antibiotic script processed (not mixed but processed) when you are on your way with a sick child. At this CVS I typically have to wait so long that I have to take the sick child home and then go back out much later to get the script. Recently I had an experience where the automated call said my child's script was ready and when I got there it was going to be a 20 minute wait. I've had many rude experiences however tonight was the worst. The pharmacy tech was rude and treated me very poorly. There was a mistake with my Dr. sending my scripts there instead of mailorder and she was so frustrated that they had filled these items that I didn't need. She was telling me that "they ordered these just for me" and there was a lot of attitude and eyerolling. I work in the pharma wholesale industry and know that they can return the drugs with no issues. That was my last visit ever to a CVS pharmacy, again the CVS machine puts scripts filled ahead of patient and customer care. read more

The pharmacy staff here are wonderful! They are always available to answer any questions and make you feel as if they really care! They even know customers on a first name basis! read more