My 2016 Acura MDX was involved in a car accident (Not total Loss)…read more The other party was at fault 100%. ICBC had emailed us a list of "ICBC CAR SHOP VALET" service which to be honest was overwhelming considering this was our first time having to deal with a car accident and our vehicle needing repair. I had googled each recommended auto repair shop to do some research on previous customer experience and this shop was about 15th on the list with great reviews that were recent. I called in to get some information and i spoke with owner Chasel Wu and from just the initial phone conversation already i had a good vibe and his patience answering all my questions and concerns. I decided to have my car repaired by them and from beginning to end the customer service was a great experience. Chasel did a walk through of my vehicle where i could explain what happened at the accident and he assured me he would make sure everything would be looked at thoroughly and would update me on any findings and what needed to be repaired. Not only was a walk through performed but Chasel ensured that when we received a car rental it would be what was requested which was an SUV because we have 2 smaller children with car seats and stroller etc. Chasel was always prompt with our phone calls; we never had to wait long for a response and he was very up front on any concerning matters to the extent of the damage and taking the time to explain which was awesome. The end result, the car repair looks amazing! He even stated if there was any concerns to call him back and he would take care of it right away. That alone for him to offer that shows how great their customer service is! Thank you to the team and Chasel! I will definitely recommend this place to my friends and family.

I've been taking my cars to these guys since a colleague recommended them about 8 years ago and…read moreI've ALWAYS been happy with the work. Andy the mechanic is very knowledgeable and the best part is the fair prices on parts and labour. I don't have to sweat until I get that phone call with the total cost- I trust em and they do great work- saved my roomate about $700 on a clutch replacement alone! Volkswagen wants 2,200..?? I don't think so..

Joe is the best. He is very reliable and the work is always excellent. It is the best place to go…read morefor any repairs or simply an oil change. It certainly beat in terms of of price any dealerships.

Great job for a fair price. Joe went above and beyond to sort out my Mercedes B200 problems…read more Trustworthy and professional. Thanks

I purchased my Bug from someone who took the bug to Adria Imports for a decade. The receipts from…read morethe shop for services over the years clearly show deceptive diagnoses, overcharges, incomplete repairs, and less-than-professional service and parts replacement. The most recent repair a transmission rebuild have the same problems that the bug exhibited before it was taken in. On the service receipt, the transmission was rebuilt. It still pops out of gear and leaks. The axle boots were installed in the incorrect position and basic replacement and checks were not conducted such as shifter bushing and coupler replacement to ensure these simple parts were not causing any issues. I have all the receipts and I have over 25 years of specific vintage VW mechanic experience, unfortunately, the previous VW owner placed their trust in the mechanics at Adria Imp which has clearly ripped off many people according to this and other reviews of this shop.

I have found Mark to be an excellent communicator and exceed my fair to deal with. He goes out if…read morehis way to explain what needs doing and always delivers under the estimated amount. He even helped me out when I had a breakdown away from home by confirming the work that needed doing and where to access the parts when the local mechanic couldn't source the part. The best compliment I can pay Mark is he has gained my 100% trust.

I would like to add some updates:…read more 1. All these 5 star reviews are fake so they get people to come into their shop. Don't be fooled or ripped off!! 2. After almost 12 months (that's right 1 year) my friends car has finally been returned. Please keep in mind, my friend had to contact a lawyer in order to assist with the return of his vehicle. The condition in which his vehicle was returned to him just shows the lack of care for the consumer and the outright disrespect to provide the service that all these "5 Star" reviews showcase as the quality this so called "Automotive shop" provides. Don't take my word for it, I have receipts - please see all 9 photos below; there is mold build up, a broken window and the brand new battery appears to have been replaced, that's just to name a few.

Needed to replace a transmission pan that had a relatively minor leak that a local BMW service…read moredealer quoted over $2200 to get done. I had the same service done at Lee's Transmission for less than 1/2 what BMW wanted. I recommend these guys highly though it was a bit tough initially trying to get an assessment done to get the work done as the service coordinator was multi tasking and extremely busy as he was also scheduling work for another company they also owned in the GVA.

I have a 2011 Honda Crosstour with approx 222k km. I device this vehicle regularly…read more brought it in for an oil change. They recommended I go for a full vehicle inspection since the vehicle has a higher milage. I agree to the "service B" for $95 After the full inspection and oil change, there were a few surprises. The following needed immediate attention - flush transmission fluid - change timing belt - rear diff fluid However, all of these were changed at 197k. I showed them the invoices fro the other auto shop. They say maybe the other guys used inferior products. That's why it needs replacement... Incidentally, mr. lube charges same for synthetic oil change and does the inspection for free

I've had the pleasure of having a few of my vehicles serviced by the staff here. From the front of…read morehouse staff to the mechanics, the service and work has always been top notch. The staff is very knowledgeable and they stand behind the quality of their work. Highly recommended!

It's update time! Found myself unemployed and decided that was the perfect time to get the car…read moretuned up for summer road trips. I'm only half joking - I had a job by the time I made the appointment, but hadn't started just yet... but I digress. Here's the deal. There are three reviews below that "aren't recommended" but I believe each and every word. The guys at Dependable are just that. Dependable. They are honest, forth coming, and they work fast. After they told me I didn't need pads, I thought it would be a good idea to get them looked at again after the last 8k kms. Turns out needed the front done, but not the back. All in with an oil change was far less than I expected, but done in a very timely manner.

Will not take my car anywhere else; 20 yr customer. As a…read moreresult, I have enjoyed,honest and, DEPENDABLE! customer service.

Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team

These guys are amazing. Had new winter tirees put on my vehicle last minute and we're done by the…read moretime it took me to have a beer and a bite to eat at the Raven Pub. I highly recommend.

These guys are awesome. Work very quickly and communicate the process and all potential changes…read more Price transparent from the start. I feel very confident when dropping my car there, knowing that I'm going to get a fair and honest job done. Even though the last two times I took in two older beaters I was not anxious while they were being fixed. I had confidence that it was going to get done properly and fairly. Cheers!