There's not an option for 0 stars. I took my boat to Custom Yacht Service because John Friday seemed concerned with the security of the owners' boats and that may be but he cares little about the needs of his clients. Although I took my boat to the boatyard in November, absolutely no work was performed on her until after Memorial Day. I did receive a letter over the winter listing all the boat defects Friday discovered while rooting around in the boat, an assessment I had not requested. Friday insisted the running rigging all needed replacement when I'd had the boat re-rigged months prior. He said the bilge pump wasn't working when it had been disconnected from the battery. Mistakes like these made me think Friday was gouging me and didn't know what he was doing but I did agree on some of his electrical fixes. I've been doing my own boat repairs for the most part but since starting a new business don't have the time anymore. But wThere's not an option for hen the boat had not been launched mid-July, his response to my comment "I feel completely at your mercy," was "It appears that way," which didn't alleviate my despair. When I specifically requested I be able to see the boat before launching so I could confirm bottom work was done as invoiced, Friday called the day after my surgery to let me know he'd launched the day before though I'd told him I wouldn't be available. It wouldn't have been an issue if Friday had taken pictures of the completed work, a simple thing for a business owner who cares about their clients' concerns. The relationship with Friday felt adversarial from the very beginning. Maybe he works better with men? Not sure. A male friend has gotten no service from Friday either. Unless you have an infinite amount of cash, nothing to spend it on but your boat, you don't care if it's in the water, and like working with arrogant, self-satisfied people, go to Custom Yacht Service, this is the boatyard for you! read more