Bought an Apple iMac but received very poor advice. When we got it home the box had only a monitor…read morewithout keyboard, mouse or charging cable. Phoned back to enquire only to find out these are not included. Obviously that should have been mentioned when we were buying in the store. Now must take it back as the deal is off for the price that we paid was full and the on-line package clearly states that all accessories are included. The sales person should be knowledgeable about these matters.

I found the staff extremely knowledgeable and helpful from the moment I entered the store right…read morethrough arranging a return to Amazon and the purchases I made.

I have dealt with Riptide many times. Not only do they provide great service but throw in free and…read morefriendly advice too. I found the poor review to be unbelievable in my experience and I have to wonder too about the credibility of a review provided by somebody from San Francisco !?!? I'm from Victoria, myself, same as Riptide and their owners.

I'd read one or two favourable reviews of Riptide, a small "mom & pop" shop focused on printers and…read moreprinter ink refills. First, they charged me $26 for a refill, which I've since learned would've been $15 elsewhere in town. They also said HP doesn't sell those cartridges anymore, though I've since seen them at both London Drugs and Staples. Then, much worse, Riptide actually recycled a high-end photo printer that was in for repair ($400+ new). Realizing what they'd done, they apologized, then offered to replace it with an old $25 printer. Sorry, but I can't recommend these people.

Be warned, Monk Office has raised their price 1000 percent for one printed page. It used to cost 10…read morecents, as of February 1, 2020 it is $1.10 and the manager, Fraser, is not offering any grace. I did not receive an email notifying me of the price change. If I had known of the price change, I would have gone to Staples. Be warned, if you email a file or bring one in on a USB stick, you will be charged $1.10 plus tax instead of 10 cents for one printed copy.

Staff your store properly!! Waiting for the print guy to pay for a few small items with a line of 5…read moreother people sucks...

I have walked in the store several times and shopped around yet not once have I been greeted or…read moreasked if I needed assistance etc. It's a small shop that isn't busy...there's no reason there isn't time for excellent customer service. Why would you buy office supplies at a higher price point if you don't even get customer service with it??

I ordered some school supplies from Monks. Worst idea ever. They said they would deliver to my…read morehouse in 3 days. I guess nobody was home so it went back to the warehouse, but they don't let you know that. They took my money, didn't call to inform me that it was sent back and never returned my calls. School is about to start and my son has no school supplies. Thank you Monks Office. Pause. Not.

We mishandled our printer when we got it back in August from Ink and Toner Medic and black ink went…read moreevery where this time we really thought there was no hope. But once again the guys at Ink/Toner Medic cleaned it all up and got the colours to come out perfect. Once again the price was affordable. We are very pleased and relieved.

We have been using this service for many years and have always been satisfied with the speed of…read morerefilling and quality of the cartridges. Amy and Dunc

I've found Monk copy staff to be great at helping me with time-sensitive docs and providing design…read moreadvice. Friendly as well.

Easily one of the most poorly run medium-sized companies in the Victoria area. Unresponsive,…read moreincompetent staff that likely receive no training so it's hard to blame them. One of the things that stands out about Monk is that you can't do anything without talking to a specific person. Want to order $2k worth of office equipment/furniture? You'll need to talk to one person - and you'll need to wait until that person feels like talking to you because they're never around and seldom return emails or phone calls. After dealing with them for many years I still can't figure out how they manage to keep afloat.