I was rear-ended back in 2015. The guy had let his insurance lapse and when my insurance came to assess the damage, they decided my car was worth less than the repair would cost and chose to cut me a very small check instead of paying for the repair or totaling my car. So for the last few years I have had a strap holding my trunk shut so that I can still drive, but could not use my trunk at all. Until this last week! My employer offered to pay for the repair out of the blue! They are simply a kind and generous person. I was very moved and said that I would consider it. I asked my boss for a recommendation of a local shop and he insisted Custom Paint would be the place. I was nervous and had no idea what it would cost, but it seemed like a dream to have a functioning trunk again so I went in for an estimate. My car is 2003 and at first the guys were unsure they would be able to find any needed parts to complete the repair, but as I talked to them and they assessed the damage, I soon found that they liked a challenge. They gave me the estimate, my employer approved and cut me a check, and I got the work done the next day. I was hopeful but my expectations were low because of how my insurance had handled the initial assessment. What I had not expected was to come back to a car that felt new again! When I saw the repaired trunk I exclaimed, "OHMIGOSH!" when the guys heard me they came out, smiling with pride, and insisted I walk around the whole car. I was confused, "But you were just repairing the trunk..." but as I walked around I saw that these guys really put some TLC into my old car. The trim looked black again, my wheels were clean, my tail lights popped back in place, my windows were sparkling and rain-x'd, they even packed up what was in my backseat into boxes and placed it in my now fully functioning trunk! They really went above and beyond for me and my silly little car and I could not have been happier or more touched by their efforts. When I tell you that I have been to many car shops in my life, it's true, but very few positive experiences to share. Stuart and his team were straight forward and honest, caring and hard working. Stuart even drove me back to my office when I first dropped off my car. This place, and these guys, are special! This isn't some cheap or crooked or sexist place that will rip you off. They know what they are doing and how to do it right! When I asked them why they did so much for me on my car, Stuart replied, "It just felt like the right thing to do." I nearly cried! When I drove it back to my office I couldn't stop smiling! I showed all of my teammates and colleagues and finally the CEO who had so kindly paid for the repair. All were pleased and impressed by the transformation. I had not even been able to take my car to a carwash because my trunk would have filled with water or my lights would have shorted out. Now? Now my car feels whole again! No more embarrassing, smashed in rear with a big ugly yellow strap holding it closed. No more having people tell me I need a new car (I always told them they're welcome to buy me one ha-ha!). I even ordered the missing hubcap I never cared about before because of all of this. Just because something is old or not valued by others doesn't mean it's worthless. This old gal has plenty of zip and life left in her! (I am talking about the car, but I suppose a little about myself, too! Ha!) I could not be happier or more impressed with how this repair was handled by Custom Paint Finish in Santa Clara. It's in a great location right by the airport, too. It's at the back of an industrial park, but don't let that sway you. You will get high quality work and care for any vehicle you bring in. You will be treated fairly and you will be happy with the results. I will definitely be coming back, they have made a lifelong fan out of me. read more

Custom Paint Finish - The day I got rear-ended April 2015 - Body Shops Near Me - Santa Clara, California

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Worked on my wife's Porsche Cayenne. The car is 17 years old and Stuart managed to match the paint. Also Stuart worked on my daughter's 2017 Audi A3. The database paint index did not match, so Stuart eye balled the matching. You cannot tell the bumper and rear quarter was resprayed down to the metallic. read more

Stuart and his team are the BEST! My boss has known him for years and Stuart is the one who has been fixing our cars anytime we need it. Always super honest, friendly and his communication is great. Always providing us updates via email on the status of our cars. Highly recommend his shop! read more

After complete restoration of my 63 Nova convertible, an upholstery shop drilled a 1/4" hole through the body of my freshly painted car (while attempting to install a new convertible top). I found this shop on Yelp as I saw he has worked on classic cars before. I'm experienced and know what the proper process is for this type of repair. Stuart and crew executed the job with perfection. Stuart also cleared the car for consistency throughout all sides of the car. Great quality of work. Very professional. Stuart also repaired my friends Toyota Tundra that was rear-ended. Again, executed perfectly! read more

Reasonable quote and high-quality work. Stuart and his team were able to fix the body damage on my BMW passenger door and It looks brand new now. Super happy and would certainly recommend this place to people around. read more

First rate work at a reasonable price. My BMW needed the bumper covers repaired and repainted. CPF was recommended by my long time mechanic. The work was timely, done professionally, and the cost was reasonable. No fancy office with admins, just a working owner and his team in an industrial garage, who take pride in their workmanship. read more

Probably the worst place I even thought to give business to. I came for an estimate for a paint job and because it wasn't an insurance claim I was told to my face I wouldn't be a priority and he would try to send an estimate. Emphasis on the "Wouldnt be a priority" and "try" in a few days / weeks. Doesnt want new clients and definitely wont be working in any of my vehicles. read more

Stuart and his team were friendly, knowledgeable and effective! Since I only had liability coverage, the repair exceeded my budget. Other body shops were unwilling to repair and quoted high prices. Custom Paint Finish handled it on the spot and was SO affordable!! Excellent work!! read more

Honest, friendly and affordable - nothing more than what you can ask of a car body shop!

Needed a fender repair on my 4-Runner and was dreading researching body shops and negotiating repair charges. A friend vehemently recommended Stuart's shop without pause. I now know why he and the Yelper's recommend Stuart so highly. The dreaded process was affordable, quick and unnoticeable. Unnoticeable = I can't tell a repair was ever needed nor performed. Thank you, Stuart read more

My boyfriend is incredibly picky and said these guys did factory-perfect work on his Audi S4, as well as were the most honest and down to earth, reasonable people. The turnaround time was great too got it back the day after dropping it off. He has had not so good experiences at other places and because he was so happy with this place it is now the only place we'll take our cars for paint and body work! Give them a try! :) read more

Best service and perfect color match ! number one in valley ! great job on mercedes stuart ! Dad loves his car !

If you are under 30, then you are probably going to judge this place by its website. Don't do that or you'll miss a gem. Just go here. This is actually an AMAZING body shop! I am a customer for life. I was so impressed by our initial contact that I brought in my girlfriend's car for an estimate while my car was in the shop here. This place is family owned so you are going to get personalized attention. Stuart, the owner, is very thorough. He found problems that I didn't even know existed and that the insurance appraiser completely missed. The car looked absolutely flawless when I got it back. I thought I wanted a new car, turns out I could make my old one look brand new just by bringing it here. Throughout the process they communicated with the insurance company, my rental company and emailed me with updates. No headaches, no worries. Did I mention honest and modest? While other body shops quoted prices way above, this place charged an honest price, lower than the competition and got the job done quick. Stuart and Rosemary know their business. I've been to many dealerships and body shops, but nowhere have I gotten service this great. Like I said, I'm never going anywhere else but here. read more

GREAT body shop!! Stuart and Rosemary are extremely professional and are a stickler for details. They did an amazing job on my BMW and I couldn't be happier. Several people have asked me where I went to get my car repaired because they were looking for a shop and I feel that that's a testament to the great work that they did. From the estimate to when I picked up my car, I was really impressed throughout. Stuart and Rosemary actually worked with me after work hours to get my car initially estimated. I didn't have time to bring my car in during the workday, so he arranged some time at night (after his business hours) to look at my car. That showed me that they cared and gave me comfort in letting them take my car. Stuart kept me in the loop with emails on the insurance claim and parts ordering along the way. Even during the repairs, Stuart noticed certain things that were wrong with my car and let me know about it to see if I wanted him to fix it. As I said, they are very meticulous and I appreciate that about them. I had some front end and convertible top damage and it was quoted to be repaired in about 2-3 weeks, not only by Customer Paint Finish but other shops as well. My car came back to me in only 10 days, way before the quoted time. Very impressive is that Stuart posts pictures of my car's progress throughout the repair process. There are detailed pictures of the work being done and it is updated daily, so I can be up-to-date with the progress of my repair. After this experience, I feel that all shops should do this. It's so practical. When I got my car back, everything that was fixed was explained in detail. All fixes were itemized on my receipt and I was fully informed. My car ended up looking brand new - looked like it was never in an accident. The paint job was amazing. All of the parts used were the original equipment. It was detailed with every crevice looked clean. I was EXTREMELY happy. I would definitely go to Custom Paint Finish again for my future work on my car (hopefully not because of an accident). And I would recommend them to my family and friends, as I already have. I'm sure they will not be disappointed. read more

I have been taking my cars to this shop for years and I have always received the same great service since the first time. When I get my cars back they just look sparkling new. They are experts who offer a friendly service combined with a perfect finish and get the job done right on time no matter what. Don't look any further this is the right place to bring your family car or your new sports car. read more

I went to five different places for quotes and I ended up getting it done here at Custom Paint Finish. I paid for the repair out of my own pocket so I'm looking for a good deal for sure but I didn't get the cheapest quote from them (among quote prices varies from $200-$350, their quote was ~$280). Still, the decision was made very easily. The GREAT SERVICE, HONESTY and PROFESSIONALISM definitely deserve FIVE STARS. The owner, Stuart, examined my car carefully, checked the availability of the parts and explained to me what needed to be done before he gave the quote. He was very friendly and not being pushy at all. After going to four other places for quotes, I decided to have Stuart doing it with no doubt. Other auto shops didn't seem to be as professional. One only spent only seconds looking at the car and told me to replace parts that weren't necessary. One didn't even know that the part doesn't come painted and didn't know the parts can be sold separately. One wasted my time getting irrelevant info e.g. address, mileage... (ARE YOU KIDDING ME??!?!?) I'm happy that I went to Custom Paint Finish! He really did a GREAT job with reasonable price. After I gave him a call to make an appointment, he ordered the part immediately and got it painted and ready before I brought the car in. He received the part the afternoon on the SAME day I called to make the appointment, and emailed me right away to keep me posted on the status. I'm so surprised and IMPRESSED with his efficiency! I only left the car with him for a morning and it's done perfectly. On the final bill, it was a bit cheaper than the quote because there were things done in shorter time than he expected. I can't be happier. read more

Pretty good Service, no Issues at all.... The Owner is awesome and honest HE didn't charge me for a door part replacement for which all others were quoting ~100$ , not even a penny, said it took him 2 minutes so no charge..that was great Also, he did a great job on detailing of my car, looked like new... Very Friendly, have sent friends to him for 3 years now and not heard any complaints yet .......Very HONEST and Owner based Shop to do business with; They take pictures for you before and after as well which is pretty good too so you can look and zoom 5 Star Service and Work read more

I am blown away by the honesty. I had what i thought were costly scrapes on my VW Bug, and was expected to be crucified to get it fixed. By Beverley took a look at it and sent me home with the knowledge on how clean off the scraps myself. I was shocked and grateful for her honesty in a situation where I was 100% sure I was going to be swindled. I am going to make sure when I do need body work that i go here, and I intend to send anyone who i ever know that may need work done to do it here. read more

Yelpers, thanks for introducing me to Stuart and the gang at Custom Paint Finish. They lived up to the great reviews. I took my 06 BMW 330i to them to fix a botched touchup job (never ... I repeat never try to fix your own paint scratches!) Not only was their paint job impeccable, and the prices very reasonable, but Stuart also replaced a burnt out tail lamp bulb just because he noticed it. He probably saved me getting pulled over by the cops! That shows what kind of great people they are at CPF. read more

My family has had three cars worked on by Stuart, He and his wife are always as friendly and helpful as possible and work with you to give you a variety of options to fix your damage. Beyond that, Stuart is the definition of a perfectionist craftsman. Every car we have gotten back was returned to 110%. My recent car was in a bad fender bender where the fender, hood and bumper all needed serious body and paint work. The results were flawless and I couldn't have been happier. read more

Had some medium damage to my 04 BMW E46 M3 due to an accident. Needed a new hood, front bumper and passenger side fender. Stuart and his team did a phenomenal job fixing my car, he made sure to get all new OEM parts as I requested, and the paint job on the new body pieces are perfect. The car looks better than before the accident since the new bumper looks like it just came off the factory floor. I'm recommending this shop to anyone I come across in the area that needs bodywork or repair and wants a perfect job done. read more

This is a small family business. The owners are very nice and honest. You may trust these people. They will not overcharge you and will do their best to fix all problems covered under your deductible. They called and emailed me when the part was delivered. And Stuart fixed my rear bumper within 1 day (it saved me $$ on car rental!) He eliminated all scratches I had for years. Color match was perfect. My 10 year old car looks like new now. Fantastic job! Many thanks to Stuart and RoseMary! 5 stars in a heartbeat. Another plus is that Hertz knows them and you can drop off your rental car at the shop read more

I would never consider going anywhere else to get my car repaired. Unfortunately, I've had to take two cars in after accidents, but both times, what I got back were cars that looked brand new! Truly, you couldn't ask for any better quality. Most shops come across with a rather cocky attitude. Other reviewers have described Custom Paint & Finish as "Mom and Pop", which might sound old fashioned and negative. I'd say a better description is HUMBLE. Stuart and Rosemary are two of the most HONEST people I've ever known, and they are COMMITTED TO PROVIDING THE HIGHEST QUALITY WORK FOR THE MOST REASONABLE PRICE. I found out that while your insurance company may say you must bring your car in for an estimate, or require you use their approved repair shops, that's against the law. You are free to go wherever you want. Custom Paint Finish makes it so easy for you. I simply brought my car in to them, and my insurance company sent someone out to do the estimate there. There was even a rental car company two blocks away, and they came and delivered a car to me. Then Stuart and Rosemary assured me I could simply relax, and they would work out the details with the insurance company, and get my car fixed as quickly as possible. Amazingly enough, THEY DID! If there were more than five stars I'd give them more. When you go in, tell them Stacie sent you! read more

This is an overdue review, but I thoroughly recommend this place and am thoroughly impressed with their services and at such a reasonable price. I had the unfortunate aftermath to deal with of rear-ending someone this past December. I heard about this place by word of mouth (and now you have my word, too). Custom Paint Finish is one of those places where they are looking out for your interests and someone you can trust. Let me tell you why: 1. They serve you. Rosemary took the time and effort to educate me more thoroughly on the insurance process and how to make out best for my situation. Which meant more money in my pocket by taking their advice. 2. Reasonably priced. Their price was less than the insurance-recommended place and so I saved money with no sacrifice to quality work. 3. Attention to detail and quality work. Stuart and his workers are perfectionists in the best sense - they really treated my car well - I mean it came out looking like a totally brand new car (and my car is over 10 years old!) They also made a dent that I sustained when someone backed into my car over a year ago practically disappear - it had nothing to do with my accident but they took care of it! 4. They stand behind their work. It was also unfortunate that during the process of painting my car and in the cold temperatures in December, my windshield developed a crack. I knew I didn't have a cracked windshield before I took my car in. So Stuart took care of the windshield free of charge! Also I had a weird squeaking noise after my car came back and Stuart took the time to try and figure out what was causing that issue. (turns out it was rust built up from too many New England winters), but if it had been related to the autobody work and my accident, Stuart would have taken care of that, too! 5. This place will blow away your expectations of what a car repair shop does. I would definitely take my car back here. This shop is the real deal! read more

I have been going to see Stuart at Custom Paint Finish for over 20 years now. He done all my insurance work and even some smaller issues I wanted to pay out of pocket. He is always willing to give you his undivided attention when you stop by without an appointment and the work he had done with his group had always been first class. I went in last week for a small job and he remembered all the work he done for me even 20 years ago plus he remembered the my office mate who first refered me to him. What a memory!! read more

I will say that this body shop is one of the most honest places you can possibly go for body work, the paint is remarkable as well as the service. They do everything and the turn around time is fast. It is a mom and pop shop and they are great people, i recommend Custom Paint Finish to all! read more

I just picked up my formerly smashed Subaru Outback from Custom Paint Finish and like always its back to showroom condition. I've been bringing my car here from the time I bought it in 2003. Seems like somebody hits me every other year not to mention the constant close encounters with my undersized garage. I don't mind driving all the way from Berkeley. I had work done by a shop my insurance recommended and the quality wasnt anything like what I get from Stuart's shop. You may not be as picky as I am but if you are, you won't be disappointed in the whole experience. If you're looking for a large fancy shop with an impressive waiting room and an HDTV, then you better keep shopping. read more

This is the first time I took my car to Custom Paint Finish that one of my friends introduced me. From the start to the end, their service was not only professional but also very personal which is very rare these days. Their work was so perfect that my car even looked like a brand new car. Rosemary took care everything of communicating with my insurance company so well that I could just relax and wait till everything got done. It was absolutely a wonderful experience. Stuart and Rosemary are amazingly honest and kind people. I have already told my neighbors and friends about my good experience with Custom Paint Finish. read more

Great body shop...greater owner! I love coming here! This is not to say I like getting my cars damaged but it gives me an opportunity to work with the nicest and most honest man on this planet. Each insurance adjuster that we dealt with always have great things to say about Stuart's professionalism and spot on repair assessment. Now on to his personal workmanship...there's no place that gives so much care and attention to any car or customer that enters his shop. Not only does he fixes up your car to look like it just came out of the lot when you drive away from the dealership, but he actually details and washes your car inside out. Since I'm always in a hurry, I often just take a quick look around the exterior and pay close attention to the area that was damaged and repaired. But when I come home, open the trunk and really look in the interior, I am blown away at how meticulously he cleans the inside and power washes my all weather mats to the point that it looks newer than when they were first put in (4 years ago!) If he notices any scraps or scratches he often fixes them up too at no charge. My insurance company always tells me that if I go with one of their body shops the repair would have a lifetime warranty. But there's no one I trust to take better care of my car than Stuart. I know that if there's ever a problem even long after the date of repair, he will always take care of it. He's worked on all three of our cars and every time it has been nothing less than A+ service, A+ work and A+ overall experience. Thank you Stuart for treating our cars like they were your own. read more

First let me say that I am normally not the type of person to write a review. However, with Custom Paint Finish I was blown away by the experience that I have to spread the word....If you need any type of work done to your vehicle, THIS IS THE PLACE TO TAKE IT! Stuart and Rosemary took such good care of me and my car it made for the best experience I have ever had with a body shop. I shopped around and as soon as I met with them, I knew this was the place to choose. They were so personable and helpful in dealing with my insurance company, it took all of the headache away. I truly believe they were on my side and went above and beyond to make me happy and to exceed my expectations. They kept me informed on the progress of my repair, sent me pictures, and asked me questions to make sure I was happy. If you are looking for a fancy lobby and 50 workers who are just trying to get your car out of their shop asap without any attention to detail, this isn't the place to go. But if you want the most quality, customer service, and value for your money, Custom Paint Finish is the place to take your ride. Even though I live in the East Bay, if I ever need repairs done to my cars in the future I am going back there for sure. read more

Excellent value, honest people and wonderful work. Nowhere better. They have worked on all my cars each time I get dinged and always go above and beyond, and are very upfront about charges, always strive to get you best for lowest. I never go anywhere else. read more

This place is great. My neighbor in my complex scratched and dented my 2007 Mazdaspeed3 while parking next to it. After shopping around, we decided on Custom Paint Finish. Stuart gave me a very reasonable estimate and the final price came out to less than the estimate (when does that ever happen?), he also detailed my car for free. The job was great, can't even tell that it was damaged. I hope to not require any more auto body work, but if I ever do, I will be bringing it to Stuart at Custom Paint Finish, and so should you. read more

Quick, easy, friendly and good honest work done here. I took my car here to repaint the roof and was pleasantly surprised by the quick turnaround, excellent pricing good match/workmanship and personalized attention to details - even called the dealer about getting a new key made! Highly recommend coming here. read more

We've had work done here a few times over the years. Stuart really pays attention to detail. The results have always been fantastic. Are current car got in a fender bender recently. The paint color and texture are really hard to match. Looking at it now I cant tell the difference as they matched the paint perfectly. Also they worked with us on the insurance claim and kept all parties happy. They are that rare gem of a business that you can really trust. Give them a try. read more

Custom Paint Finish is awesome. They replaced headlight assemblies for my Lexus RX330 2004. Their work was professional and very helpful. The price is very reasonable and they are not the gouging type. The integrity is very high. read more

I know Stuart for 20+ years, best decent honest man I've ever known. Surprised that he's got a Yelp review page and will give him 100 stars if possible, that's how good he is. read more

If you are looking for a place to get your car fixed, look no further, because Custom Paint Finish is definitely the place to get it done at. I guarantee that you will not find another repair shop that does such an excellent job at such a reasonable price. Scott and Rosemary are the most genuine people I've ever met. They run an honest small business that aims to serve their customers with dignity; you won't find another place that treats their customer with more care than here. Here's my story, I got into an accident with a traffic sign two days before the lease on my car ended. I was horrified by the thought of showing up at the car return with it damaged. Due to the lack of time to sort out the damages, I panicked. The day after the accident, I took it to Custom Paint Finish based on a quick yelp search. Scott gave me a rough estimate when I got there, but he said he couldn't get the job done in two days because of the amount of damages and other jobs he had already. I left accepting the fact that I'm going to have to pay the dealership for the damages which probably will cost way more than Scott's estimate. The next morning, I decided that I rather pay Scott for partial repairs instead of paying the dealership. I went back to Custom Paint Finish, and asked Scott if he can repair as much as he could in one day. I guess he saw the desperation in me, and said he can delay some of his other jobs. He took the car in, and loaned me a bike for me to ride to work. I returned after work in the evening to a car with the major damages fixed to perfection. The amount of detail in the work done by Scott and his team was incredible, and what was even more stunning was that they got it all done in less than 10 hours. Scott had to stay after hours to complete the repairs; he and Rosemary even took the time to give the car a wash. In the end, Scott insisted on using the paint brush on some minor scratches that I said would be ok if he did not get to fix. His last touches made even the minor scratches barely noticeable. By the end, I was very willing to pay whatever price they named, because the way I was treated made me feel like I can trust them, and this to me was priceless. I returned the car to the dealership after, and everything went smoothly. I was able to return the car without any problems. I want to thank Scott and his team at Custom Paint Finish for the fine work they've done, and hope they keep it up; and I hope that you will make your next repair job at Custom Paint Finish after reading this review. read more

I dropped in to the shop without an appointment after reading a few positive reviews on Yelp and I showed Stuart some recent scratches and scuffs on my car's paint. He told me to pull it into his shop bay since he had a few minutes and then proceeded to spend an hour plus to fix the issues. It looks great and I am very satisfied with his work and really appreciative that he took me in immediately. I would recommend this business to anyone! read more

Stuart has repaired all of my cars for the past 33 yrs. The first car he repaired and painted was my 1976 Mercedes 450SL. He stripped this car down to bare metal. Today is April 15, 2016 and the car looks like the day it came from the factory. Most recently he has repaired my 2008 Corvette C6, 1970 Toyota Land Cruiser, 1931 Ford Model A Coupe', 1941 GMC Pickup, 1971 Mercedes 280SL and my 1987 Mercedes 4520SEL as well as a couple of other cars that I own. He has repaired each and every one of these vehicles with impeccable perfection and "ATTENTION TO DETAIL". He is honest and does what he says he will do and most of the time he will do much more. I have referred a number of people to him for body work with 100% satisfaction. It's amazing what this man can do to a damaged or severely damaged vehicle. He is a master in his profession and he strives for perfection all of the time. Money is not what drives Stuart, it's his and the customer's satisfaction in a "JOB THAT IS WELL DONE" that drives him day in and day out over the 33 yrs. that I have known and done business with him. It is and has always been a pleasure to work with such an honest, talented and good natured person. To me he is the BEST of the BEST in his field. His work ethics and attitude are second to none. Thank you for taking the time to read about such a wonderful man and Owner of a well respected Auto Body Shop. read more

The couple is friendly and they go the extra mile to make sure you drive off happy. They do immaculate work and have attention for details.