I have to agree that this management group is horrible. I also live at Brittany Highlands and I can't understand why the Board hired these people. This place is an absolute mess and you never see anyone from the management company on the property. Shouldn't a management company walk the property once a month? This used to be such a nice property but after the crash of '08, it went from majority owner occupied to majority investor owned who are renting to anyone who shows up with a check.
There are violations of fire laws and zoning laws everywhere and the management company does nothing to fix the violations. From children painting the outside of the buildings to children starting a small fire with a lighter, there is no supervision and no one seems to care nor is anything ever fixed. The vandals are doing whatever they please and nothing EVER gets fixed. The dumpster areas are a mess and there is trash all over the complex. Many of the trees are dead or dying and the once-beautiful grass is now a distance memory. There is ice all over the complex in the winter and instead of removing it, they actually put out buckets of ice-melter, expecting the residents to do their job for them. I've heard the HOA has been sued over and over again for injuries sustained from ice on the property which makes the insurance go up and then guess who has to pay for the increase in insurance costs? It doesn't feel safe here and the number of car break-ins is ridiculous. Of course this is to be expected since the security company was fired and not replaced. Not a week goes by without seeing at least one but usually several Aurora Police cars. And where is Custom Management when all this is going on? They are no where to be seen, they don't respond to inquiries and when you finally get someone to answer the phone, they declare nothing is ever their fault.
You have to wonder just exactly why the HOA allows Custom Management to get away with not managing anything. I can't wait until I can afford to move out of this dump. In the meantime, I've installed extra smoke detectors, bought a gun and installed an alarm on my car. Beware of buying any of the condos in this place until this management company is given their walking papers. read more