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    Custom Janitorial Services

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

    Services - Custom Janitorial Services

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    1 More Service

    Post-construction cleaning

    Custom Janitorial Services Photos

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    4 years ago

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    The Cleaning Authority - East Valley

    The Cleaning Authority - East Valley

    (110 reviews)

    Have always had great service from their cleaners. Always respective and follows special…read moreinstructions we have for some rooms in our house.

    I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

    Custom Janitorial Services - officecleaning - Updated May 2026

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