NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Our son's bathroom really needed a face lift to keep up with the times. From start to finish the…read moreentire process was amazing. We went to the show room and picked out material for tile, flooring, and cabinets including trim. The entire crew at American Renovation were absolutely amazing. The attention to detail was fabulous, the communication was top notch. We are now planning to upgrade our master bathroom vanity. Great job everyone.

Everyone at American Renovation has been amazing! We are so pleased with the remodel on our master…read morebathroom and fireplace. Marshall's craftsmanship is impressive . It really shows that he takes pride in his work. He cleaned up every day before he left and came everyday , there were zero "no show days" where we had to wonder if anyone was coming to work on our house. The whole team was amazing from Mauro, to Mark and Jenn from the design studio. Her recommendations were on point and she was so on top of it all. Also definitely appreciate Rich and his willingness to address any concerns we had and resolve them . We will definitely use American Renovation again for any future projects

We experienced minor water damage in our master bath and opted to replace the LVP flooring with…read moretile. Instead of having a restoration company do the repair, we decided to seek out a tiling specialist and stumbled across Harold White here on Yelp. From beginning to end, the process was seamless. Shortly after we contacted them, Nicole White came out and provided us with an estimate that was fair and very competitive. Come install week, Nicole was very communicative and everything went off without a hitch. The team showed up every day on time and there were no surprises. The work is quality and precise, the workspace was left clean, and everything looks fantastic. We are so glad we found Harold White and had them do all the work. We would 100% recommend.

We had 3 shower remodels and our downstairs flooring redone! Nicole and her crew were great! Great…read morepricing and good quality work. Would recommend them as they're very flexible.

Once again ELM Tree care did a great job trimming, lacing and reducing my Olive tree. They work…read morehard and cleanup was excellent. Highly recommend, very courteous and conscientious.

Good price, good work , but you have to be patient to get on the schedule since they are busy. I…read morehad to wait for one month to get all my trees trimmed from the time I got the estimate. I will use them again.

This is way overdue! We renovated the kitchen and bathroom in our tiny studio before we moved into…read moreit. Our daughter recommended visiting Emser Tile. When walked into the Emser showroom it was truly overwhelming! My head was spinning from selection overload. Thankfully, our daughter, who happens to be a FIDM graduate, accompanied us on this outing and was a huge help in narrowing down our choices. She has a superb design eye and worked well with the Emser rep. The staff was very friendly and we had the good fortune of having Krista help us. First, we tackled the kitchen design. We opted for shaker cabinets in a blue/gray color, quartz countertops, porcelain wood look flooring, and a geometric grayish backsplash that looked like jewelry. Next, we selected finishes for the bathroom with the same shaker cabinets and flooring but different backsplash. We were extremely pleased with the entire transaction and the experience. Krista was a true professional and very good at her job. We placed our order and it was received with no problems. Highly recommend Emser Tile!

Mikey was awesome. He found the tile I wanted and got it there when I was on a time constraint…read more Communication process was flawless. Highly recommend!

Our journey with the Ruff and Ready family began in 2024. We had wanted to put concrete in our…read morebackyard but unfortunately, our funds had to be diverted to replace our AC. Fast forward almost two years later, we were ready to put the concrete in our yard. When I contacted Ruff & Ready, they had our photos, previous quote, and hand written notes still in their portal. I surely wasn't expecting this. Jeff came out to measure the new spot and confirm the scope of work. He was efficient, flexible with his timing, and arrived in the window given. Jeff's quote was not the most expensive nor was it the cheapest. What made us choose Ruff & Ready you ask? Jeff spoke as if what he said would actually happen. And that's how it went! He was transparent, honest, and didn't fluff anything. He got us a quote for the updated work within 24 hours. His office assistant Vanessa answered all our questions and walked us through the timeline of the whole thing, from start to finish, from signing our contract to paying the deposit to when we would begin work to how to pay the remaining balance. Vanessa answered text messages promptly and also answered the phone. No elevator music on the other line, no 'all of our representatives are busy' garbage. The crew who came out was incredible. They were respectful. They didn't blast music or leave trash. They were thorough and adhered to the timeline given. They closed the gate and ensured it was locked each day, which matters to me as a mom with littles. They parked in the street and moved when I needed to get into my garage. We used Ruff & Ready as a test as our current gardener will be relocating soon. We could not be happier with our experience and plan to use them for future backyard projects. Thank you Vanessa, Jeff, and the Ruff and Ready team!

Best experience possible with Ruff and Ready!…read more Beginning to end, Ruff & Ready gave my family a good price, a low-stress experience, and results better than we expected! We selected Ruff & Ready to do the biggest changes to our raw backyard, wanting to leave some parts for us to do on our own later planter boxes, slope, etc.). Jeff and his team handled: - Gas line to BBQ and fire pit (for us to build/install later) - Redo of our entire irrigation, including a mix of drip, tree bubblers, above-ground sprinklers, and stub-ups for our planter boxes later - Redo of our drainage to ensure good water management on whole property, including accommodating gutters for later - Concrete walkway with raised curb on the side connecting to driveway - Artificial turf for remainder of the yard - Replacing paver deck edging QUOTE: I, at first, thought the quote came in a little high, then I realized that the other half-dozen companies didn't list everything I requested in their quotes, and once pressed, the competing quotes all came up to Ruff's price. Ruff & Ready was the ONLY one that listened to everything I said, didn't pressure me to change what we wanted, and was honest from the start without looking to "change order" everything later. Honest, competitive pricing. TEAM: The team showed up and got to work immediately. They got so much done so fast. It was the same crew every day of the project. The workers, the supervisor, the customer service by phone/email, were all so amazing. Constantly nice and friendly. I had so many questions, and they were patient with me in addressing all of it. They also seemed so happy to be working for Jeff. It's clear he takes good care of his team and we are so happy to give our money to a company like that. RESULTS: Everything was literally perfect. Our artificial turf required so many cuts and pieces, yet we can't the seams! The concrete looks great. My yard is sloped to favor the drains without looking for feeling like I'm walking on a ramp. The turf drains are also so well hidden. The results are literally better than we envisioned. We had a bad experience with a different company for a different home project, and we were scared going into this larger project. Jeff was present and available, reassuring and communicating the entire time. There were no surprise change orders, and no nickel and dining. We literally could not have asked for a better price, team, service, and results. We got exactly what we hoped for, and more! Ruff & Ready's work is helping turn our house into a home for many years to come.

Repair Hero Handyman Services did an excellent job on several projects in our home. The owner…read moreinstalled a smart bathroom mirror, added several electrical outlets, replaced our kitchen sink faucet, and completed a few other smaller projects with great care and attention to detail. He was extremely knowledgeable, professional, and affordable, and the quality of his work was outstanding. Everything was installed correctly and looked great when completed. I highly recommend Repair Hero and will definitely use them again for future projects!

Requested assistance hanging a portrait. It was a last minute request for the weekend and Repair…read moreHero was able to oblige. They answered the project request promptly and quoted an up front price. Roger sent me a textthe day of and was able to arrive an hour earlier. He was polite and got straight to work. No complaints!

This is long overdue, but we had a very positive experience working with Dave and his team. We had…read morea large, empty wall in our living room and wanted a built-in entertainment center, including ample storage for kids toys, a record player, and a few hundred records. I emailed Dave, and he quickly responded with a detailed design and quote. I collected two other quotes, and Dave's was the most competitive. Dave and his entire team were very easy to work with, which was a relief, as renovations are stressful, especially with young children. Start to finish, every person we interacted with was on time, friendly, and most importantly, skilled craftsmen. We will absolutely use Dave and his team for future cabinetry projects.

I hired the Refined Craftsman to custom build a window seat / bench in my kitchen. They did a…read morefabulous job! Dave came out, measured, he then sent me a mock-up of the design & a price quote and had it built and installed within weeks. Dave and his fabulous assistant Dennis did a great job of it and my whole family is loving it! I highly recommend them!!