The showroom has a nice layout, it feels spacious and organized. It's easy to navigate and while I…read moredidn't browse their selection too much, I did see quite a variety of recliners and ergonomic office chairs, in addition to mattresses and bed frames. The building is large and it seems like they utilize their space well. It's a family owned business, which is already a plus in my book. While I didn't notice anything cheap, I did see some really high quality items with reasonable prices for what you are getting. Several weeks prior, my parents made several purchases here with Debbie. They bought a stressless recliner and a new mattress, both of them referred to the mattress as the best they've had in their lives. I tested out the recliner when visiting and it certainly is comfortable and relieves pressure. When making a purchase for medical reasons, if you provide documentation from your doctor they will waive the tax. They also provide a free mattress cover with mattress purchase. Delivery on your initial purchase is free and they will remove your old mattress (always a huge plus). There is a 30 day window in which you can exchange or refund with just a $50 fee that I believe covers their removal. My father was in the hospital and was going to need a different bed with adjustable capabilities. My parents wanted to continue to do business here and since their purchase was within the last 30 days I found their invoice and called to find out what hidden problems might occur. Mike answered the phone and was extremely helpful and sympathetic and made the entire situation seem very easy. When I arrived with my mother, Debbie was there waiting and clearly had been briefed on the situation. She remembered my mother and was very kind and inquired about my father's health. She even asked my mother if she would like them to wear masks. Both Mike and Debbie addressed our concerns about the height of the bed and their alternate solutions and it was a huge relief. They made the exchange paperwork completely painless and were very patient with our exhaustion levels. Later Debbie called me to assure me they had the appropriate paperwork filed and would call when the mattress arrived to schedule the delivery. This gave me so much peace of mind, I'm really glad she took the time to give me that call. The way they treated my family during a difficult time means everything to me and I highly recommend this helpful and kind staff that sells great quality furniture. If I lived in the area I would gladly give them my business. In fact, since I will be visiting often, I will most likely go out of my way to purchase accessories or office furniture small enough to fit in my vehicle from this location.

Seth was extremely attentive to my requirements (mattress type and price range) and created a…read morewelcoming environment. As other patrons have noted in their feedback, you feel like part of the family and receive excellent care from the moment you enter the store until the mattress is delivered. I will certainly suggest this store to my friends and relatives.

Just purchased a Stearns & Foster from The Sleep Station yesterday and it was delivered today!…read moreTypically they do same day delivery but we preferred having it delivered the following day! There are many great things I want to note about this company and this location: 1. Free delivery and same day delivery 2. Great customer service! I didn't feel like I was being followed by a sales associate while I was awkwardly laying on various beds! 3. We told them what we were interested in and they immediately showed us 3 options and they all had great deals! 4. Once the bed was delivered they were extremely nice, clean, and efficient! Overall I had a great experience with these guys and we will continue purchasing through them!

Wanted to support a local business when purchasing my son a new bed. Went there this morning and…read morehad an awesome experience. We explained our budget and had some great options without someone trying to upsale us on more than we needed. We were in and out in 15 or 20 minutes and they had our new bed delivered in just a couple of hours. Fantastic service and selection. Will use again for our next purchases.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

Bought a full & 2 twin mattresses for a bunkbed we just purchased. Johnathan was very…read moreknowledgeable, not pushy but made suggestions on what he thought would be best. I went to other places & no one else was as respectful & helpful as he was. We will definitely return for our other mattress needs.

Took my Mother In-Law, on Mothers Day to pick out a new mattress for her single bed. I Met Denise,…read moreand what can I say, she was great. Help my mother in-law find exactly what she was looking for. Thanks Denise!!!!

Amazing customer service, great selection of inventory (beds and pillows!) and a fair & competitive…read morepricing - We highly recommend going to see Anthony & letting him take care of your mattress needs! I was having a lot of neck pain & the pillow he recommended has helped me tremendously! He is very personable; his delivery crew were great & efficient & it's so much better to buy local! Thanks Anthony!!

Great service from the minute we walked in! If you're looking for a no pressure place to shop for…read morea mattress, this is the place!

Great staff and service. I'm guessing the value was better than others, and only shopped at a…read morecouple others

Have made several purchases here and have been satisfied with my experience. The staff are always…read morecourteous and knowledgeable about the types of mattresses I've been interested in purchasing.

My friends love them but my family is 0 for 2. I went in at least 3 times trying to make sure I was…read moregetting the right mattress. My number 1 priority was I didn't want to end up sleeping in a bowl. A year later here I am sleeping in a bowl on top of some folded sheets to help fill the dip. My daughter went yesterday after I warned her of my experience. She told the salesman she wanted to see hybrids and cool tops. He showed her the cheapest mattress in the store with the comment of you can't afford it we can finance. What a condescending attitude. She did say she loved the service from Mattress Firm!

Daniel Martinez denied my $100 tip. refused to take it! thats says a lot about someone as a person…read more. go to Daniel , he is your guy he knows everything about everything when it comes to this business . he knows exactly what the customer needs

I was in need of a mattress due to back pain. I walked in to factory mattress and cleo and John…read morewere really helpful at directing me to the right mattress. I would recommend factory mattress to everyone. Thank you guys from Roger

A little background: We had a budget with a new baby on the way and not sure of the true progress…read moreof our profession ( me, a teacher, my fiancé, a truck driver), we tried to be extra frugal by opting for pick up instead of delivery. If I could give this location a million stars it would be worth the effort to tap each and every star! To switch gears, I am an introvert and I don't like small talk- I just like to get in, and get out:) Our first day of shopping here was not expected at all! I have been to many mattress stores in the past and all of them always try to get me to buy something I have no need for. As soon as we walked in Saturday I described to Kevin exactly what we were looking for, our budget, and that was it! Meanwhile, Kevin was knowledgeable about the financing options and true to his word. He was very optimistic and quite analytic. He directed us to the mattress that fit our interest and I applied for Snap financing. The second time we visited Kevin he was so polite, hospitable, and did not try to sell me anything extra. We sat down, he retrieved my information, and we were able to pick our mattress up that Tuesday. Kevin was extremely generous to us to the highest degree and showed empathy towards our needs. The best experience in any store IN GENERAL-I have ever encountered. I recommend this place to someone who is seriously looking for a honest-family man who is solely looking to preserve the well-being and emotional/physical state of humanity. I will be coming back here for pillows!

** HIGHLY RECOMMEND ** They deserve a 10 Star Rating! I'm…read morenew in town and needed to replace the mattress that was in my condo. I went on Yelp to locate a mattress store and this was the 1st one listed and I can see why! I loved that it was family owned and CORY you are the MAN! Cory listened to my needs and pointed me in the right direction. He had quite a few choices for the kind of mattress I was looking for. He took the time to explain the differences in them all. He was amazing! After finally choosing one, Cory even offered same day delivery. And now to the delivery...I received a call from the driver to inform me they were on the way. Cameron and Evan showed up and couldn't be sweeter. They had a mess of a job having to remove the monstrosity of the old mattress and deliver the new mattress up and down 3 flights (I felt so bad) but, they handled it like the pros they are. Very professional and polite. I couldn't thank them enough. Such sweethearts to tackle that job! Thank you so much again! To anyone who is reading this, I am highly referring this store for your mattress needs, you will not be disappointed!

We highly recommend Quality Sleep Shop! Starting at the top with Cory's kind and considerate…read moreattitude and Robin on the sales floor thorough knowledge to the help of Evan and Mason to load our new mattress into our truck, we couldn't be happier. We feel they are totally transparent and refreshingly honest. This store has a wide variety of quality products on their showroom floor.