Jason is Exceptional! His level of clarity in communication…read moreis superb. He was thorough in his assessment and documentation. Everything he found and did to fix our air conditioner was explained completely along with before and after photos. The Customer Service and Professionalism we recieved from the main office and Jason made us feel heard, taken care of and wanting to continue a future relationship with this company as we continue to service our air conditioner annually. Thank You again -Kristie Laskowski

David came out to my house today to secure my swamp cooler and get the heater up and running. It…read morewas raining and a very light rain at that. At the front of my townhouse is a steep tile roof that one must walk up in order to get to the upper level where the swamp cooler is. I was concerned for his safety, however, he said he could handle it. Reluctantly, I agreed. He got up on the roof and finished the job and finished that part with no problem. Then he came inside and took care of my heater. After he came inside it started raining. Had it been raining like that when he showed up, I would have postponed it for a couple of days. Safety is always an important issue with me. David is very knowledgeable and efficient. I have dealt with Brothers Electro Mechanical for several years and always thought highly of them. Good people, good service, I highly reccommend them for any and all your HVAC needs.

Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!

The owner misdiagnosed the problem saying I was out of Freon. Got a second opinion from Daniel's…read moreHeating & Cooling (great company), they found that a mouse bit through the wiring. And I had Freon. This company is a rip off, it's a shame.

I had a full split system put in , workers were fast and efficient and quality work! exceeded my…read moreexpectations

Let's begin with who shows up to work at your house. It's always a gamble letting someone you don't…read moreknow inside your home that being said Ron and Erin are probably some of the most decent, professional and hardworking individuals you will ever do business with. They showed up on time did a quick survey of the area in need of work, figured out what was needed and got the job done. A few hours later I had a new water heater with all new connections, drains, straps and most importantly hot water. I got at least 4 other quotes and there's was the best for the job. Includes a two year warranty so thats a plus all others only offer one year. Would definitely recommend Flo pro for any plumbing or HVAC needs. Amazing company, great service very professional, reasonable and responsible.

Great service, quick work, on time abd made the whole process headache free!…read more Prices were very fair, much better than the other big names I've used in the past Recommended!

When our hot water heater suddenly broke down we initially contacted a few of the bigger plumbing…read moreservices in Albuquerque. We also contacted Lowe's about buying a new water heater from them that their contractor would install. Long story short: we couldn't believe how expensive the quotes were - especially when it came to bringing everything up to code (our old water heater was installed before the latest codes, and when we purchased our home in 2016 our home inspector never mentioned any code issues with it .) One company that came out to give us a quote added an extra $1200 just to bring everything up to code. A project we expected to cost about $1500-$2000 quickly grew to nearly double that amount. In frustration I posted the job on Home Advisor one evening... and in about one minute I got a call from Rick at R&R. What impressed me right away was: he completely understood what we needed, he agreed with me that some companies were overcharging, and he said he'd come over and look at the job the next day. And he did just that. His quote was thorough and fair, and we were happy to hire him. He returned with a second plumber and they worked quickly and efficiently to deliver and install a new water heater and make sure it was up to code. It was truly a pleasure to work with R&R - we plan to use them for all our plumbing needs in the future. It's wonderful to work with a professional who not only knows what to do but also cares about tailoring the project to work for the customer. THANK YOU R&R

I'm giving them 2 stars because the salesman was very nice and polite. He was friendly with my…read morelittle ones, which I always like. But I guess they don't like getting business or something because I could not get my damned quote out of them. They came by almost 2 weeks ago, and I asked politely no fewer than 5 times to get my quote. I was told that they would get it to me ASAP, but their definition of soon is very different than mine. Especially after they already went through the trouble of writing it up! All they had to do was spend 20 seconds writing an email. I guess that's just a bridge too far for some people. I took it as an indication of dysfunction over there after my second request, but I wanted to see what they came in at so I could compare it to the other quotes I got. This whole experience with them has been pretty ridiculous.

I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next…read moreday. Told that the woman who knew how to pull warranty requests was out for the day. RED FLAG #1. There only one person who knows how to do that? Technician came over. He immediately told me that home warranty was always a problem and rarely said yes. RED FLAG #2. Why was he so anti-home warranty? He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed. RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times? They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.). RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar. So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days. So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, "It's a magic chef. I didn't want to work on it." I told Ronnie that he never even tried to light the pilot light. His tech responded "It's a Magic Chef." So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company. Ashcraft refused to refund my $75 service fee. Avoid!

I called my home warranty company HWA to report that my evaporative cooler wasn't working and they…read moreassigned me to Ashcraft Mechanical. After performing a quick Google search for the company and saw the sole review they had, which was on Yelp with 1 star. To say the least I wasn't too enthusiastic about using them and decided to call the home warranty company to have another company assigned to assist us. After 4 days of waiting for HWA to find another company we decided to use Ashcraft despite the review. During their first visit to evaluate the problem, the techs were on time, polite and very efficient. They told us the problem with the cooler and the it would require replacement as it wasn't worth it to fix. By this time we had been dealing with the high heat outside and it was even hotter in our house. The tech managed to do what I couldn't do, get the cooler to limp along and provide some cooling while they did the quote and submitted it to HWA. HWA sat on the quote for a few days and after repeated calls the quote was approved and we called Ashcraft late Thursday to let them know as they had been calling HWA also. Their office staff was incredibly polite and said they needed to confirm and would call us back. In less than 5 minutes they called us back and asked if we would be home the next day, which was a Friday. The techs showed up around noon and in less than an hour and a half they removed the old cooler and installed the new one and had it up and running. I know the other review used HWA also, and felt that Ashcraft was the cause of the issues they experienced. But in my family's experience, it was HWA that caused the delays and issues not Ashcraft Mechanical. I would highly recommend Ashcraft to anyone, while advising those same people to stay away from HWA.

Excellent Service and Would Recommend. We had swamp cooler…read moreissues that their tech Michael worked on over the course of 2 visits on the 4th of July Holiday...The system is now in tip top working condition. The serviceman was knowledgeable, friendly and helpful. We will use them again. Doug - Corrales

I'm so grateful that American was there for me today. I'm on vacation this week and had a house…read morewith zero air conditioning. I talked to them this morning and they were here this afternoon. They took care of everything promptly and were straight up with the pricing. It ended up being my capacitor and he swapped it out and we let it run for a few minutes before they left. Very professional service. Thank you guys