I am writing this review to express my disappointment with Curt's Softener, particularly with Dan. 2011 I purchased a new 2510 Fleck 1054 (tan) with Dan at Curt's Softener. Over the years, I have had a few problems, and Dan has come out to fix the issues. But on November 22, 2024, I asked Dan to come out and look at the softener system as the tank seemed leaking, and the salt in the container had turned to complete mush. Dan said the tank was 'sweating' and not leaking. He added 2-3 buckets of water to the container and said to mix it every couple of days to dilute the salt. After a few weeks, I was supposed to add salt again. I called him on Saturday, November 23, and told him the tank was not sweating but leaking. He said he would be out on Sunday around 10:00 a.m. I phoned him around noon, and he said he was sick and couldn't come out. He said he would come out on Monday. Never heard from him. I called him on Tuesday, November 26, and he said he was busy with emergencies. In the meantime, the tank was leaking more than ever. I have videos and photos to back up my complaints. Mushy salt was still in the container. Finally, I sent Dan texts with my complaints and said I would not use his services again. I wrote this review to inform everyone that he is not the helpful person he used to be. read more

Excellent, professional service - Dan changed out the pressure tank, switch and cap on our well and did it efficiently and at a reasonable cost. Friendly and easy to work with and appreciated his quick service! read more

Fast, same day service. Reasonable. He did POS water test and changed the filter and serviced softener. Pleasant and certainly would have them do water service again. read more

Curt and his sidekick came out today and installed our Reverse Osmosis system. They were knowledgeable about the product and very reasonably priced! They left us smiling with their friendly good humor! read more

Did work for us twice. Second time was not so good. Tried reaching them to fix the issue and never returned calls so ended up paying another company $450 to fix what they should have fixed for nothing. Saw his van in my neighborhood today, so approached an old man hanging outside. Said the 'owner' was doing work inside. Shared our issues with him, he promised to pass along and stop by on their way out saying the guy was a one man show and just doing the best he can. Of course, they didn't stop by. read more

Curts installed a carbon tank for previous home owner. I paid $200 for a chlorine pot to add to it when I moved in the house. Later I noticed my basement was wet. It turns out when the unit was cycling at night it was spraying the basement. My fault for not noticing this. I called Curts to come out and fix it. He recommended I replace it with a water softener, which I had been thinking about, so I did. I bought a used unit from him for $800.00. He just replace my carbon tank with the softener tank, no new plumbing or anything, meaning that I couldn't still use my carbon tank without adding plumbing. He quoted me a price of $150 to put the carbon tank back on at a later time when he installed the softener unit. (But wasn't the plumbing paid for already when the first person had the carbon tank put on?) Anyway, after a couple months during which time I was away for 6 weeks on business travel, I notice the water was rusty, smelly and hard. I called Curt's and asked that the carbon tank be put back on, and to fix the softener. He came out and cleared a jet that had clogged on the softener and said that now that the softener was working try that. I really wanted to pay the $150 to get the carbon tank back on. He also mentioned that there should be a pre-filter on the water supply from the well to prevent future plugs. Why would a company not install a filter before putting on any other water treatment to block particles that could block the equipment. He never offered to install the filter, but he recommended it. I paid him $50 for a service call. I ended up re-plumbing myself to add the filter he suggested and plumbed in the carbon tank back in after I bought a valve so I could hook it up. In the meantime, I learned the used softener he sold me was still not working. It was jamming up during cycles. I learned online that this is from a weak timer or a valve/piston rebuild needed. I called him to let him know the softener was still not working. I wasn't home when he came, so I left my housemate a note explaining what I thought was the problem. By this time I had already ordered the valve/piston rebuild kit to do the repair on the carbon tank, since I knew that was not still under warranty. When I got back, I saw he replaced the timer in the softener, and set the timers on both. I thought he might have fixed both. Alas the next day the carbon tank was jammed up, no problem, he wasn't obliged to fix this tank. This morning however the softener was jammed up. I have decided I'm just not going to bring him out again. I will order another rebuild kit for the softener for $55 and be done with Curts. I know way more about water softeners than I ever wanted to. They are not as complicated as I thought. read more