CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god

Healthcare Rant Incoming I usually let things go, but not…read morethis time. A week ago Wednesday, I had another dehydration episode after getting sick--either from a stomach bug or food poisoning. Instead of going straight to the ER, I tried the new urgent care on Grand River, hoping to save time, money, and stress. I called ahead and clearly asked two different staff members if they could administer IV fluids if needed. I explained that if they couldn't, I'd just head to the ER. They both assured me--no hesitation--that yes, they could do IVs. So I went. They're new. They were eager to collect my insurance and co-pay. I arrived at 4:30 PM. They close at 6. Was the staff friendly? Yes. Was the visit a total waste of my time and money? Absolutely. The doctor seemed far more concerned about getting out on time than actually helping me. Despite a long medical history of similar episodes requiring fluids, he brushed it off--insinuating that maybe this was "psychosomatic." (Classic cop-out.) I've had doctors gaslight me before, but I'm done letting it slide. I don't trust most of them anymore. It's exhausting to have to fight to be heard, only to be told later, "Oh... you were probably right." (And you know I make them say it out loud.) This doctor literally told me, "Yeah, we can do IVs... but the right nurse isn't here and I don't do that." ‍ He handed me a pill and sent me home. At least he apologized. But still... Let's be real: They got me in because they wanted the money. That's it. There was no meaningful care. I should've walked out without paying. If it were any other industry, I would have. A friend of mine went a few days later--same story. They tell you they can help, then do the absolute bare minimum. Oh, and P.S. -- It was hot as hell in there. I don't think they set the thermostat for patients. Bottom line: I'll never go back. If you can avoid this place, do. Consider this your warning: Buyer Beware.

I tried this Medical Care 1 urgent care late one night, as it was close by, when my back seized…read moreafter extreme coughing due to illness. It is extremely clean, it is newer, but it was welcoming. Staff is quick with check & friendly. I was seen by Serena PA and she was attentive, listened to my symptoms and explained her medication options. She answered all my questions. I made very informed decisions. I went there for help and I got it by all who I interacted with & medical staff. I do recommend this facility.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

My family and I have been patients of Dr Rosenberg for almost 10 years. He and his staff have…read morealways been super nice and extremely compromising. They always seem to be able to get us in when we need a doctor. He has personally called us with test results. I really appreciate that they have a website specifically for patients to be able to log in and see our test results, request prescription refills, or simply ask questions. I hope that my review helps you in choosing your next doctor.

I had outpatient surgery on July 9, 2024. I was very impressed with this facility. I arrived at…read morethe appointed time and was greeted by a very friendly receptionist. The nursing staff in pre-op made me feel very at ease. This might not be noticed by all but to be given quality gown that wasn't threadbare or with knotted ties and very comfortable socks was great. Each person I was going to come in contact with in the operating room came in to introduce themselves, explain what their job was and answer any questions was important. The post-op care was great, too. The fact that they phoned to see how I was doing afterwards and answer any questions showed their professionalism. I highly recommend this facility and staff.

The medical staff at Michigan Outpatient Surgical Solutions was wonderful. My problems with…read moreMichigan Outpatient Surgical Solutions began after the surgery. The administrative staff is incompetent. By failing to provide the billing companies for the various entities involved my CURRENT insurance information - as opposed to what they had on file for me from years before - they have cost me time and trouble. I've just received the latest round of bills noting that I had no insurance coverage on the date of service, which is not true. Now I'm in for MORE PHONE CALLS AND EMAILS, in an attempt to straighten it out. Why bother asking for my insurance card and check-in if you're not going to actually do anything with it? AVOID this place - unless you want the kind of headaches I'm going through.

My daughter was a patient of Dr.Al Zouhayli for about a year or so. He would have her come in every…read moremonth for a reevaluation, and yet none of her prescriptions had changed stayed exactly the same and she could've got 90 day prescriptions through her mail order pharmacy orders but he would not give her the 90 day script instead he would Insisted on seeing her every 30 days so he could charge another doctors office visit every month. And no matter what time her scheduled appointment time was she always had to wait between 1 to 2 hours before she ever got in to see him. One time she had a 9 o'clock appointment to see him and sat in the waiting room and at 9:15 seen him walk in the door. I would not recommend this doctor if you need a neurologist.

We just love Dr. Al . He has saved our family . He has given us hope and compassion. He gave us…read moremedication to help bring my son from nonverbal to verbal. Has answered all of our questions and concerns. The staff is great very helpful and caring . You may have to wait to see the doctor but it's definitely worth the wait . Definitely recommend to anyone needing a child neurologist.

The doctors are absolutely wonderful . They take a great deal of time and never rushed your…read moreappointment ! Very Thorough ! They are gynecologist and obstetricians!

Had the best possible first birth experience thanks to Dr. Durudogan, she was very personable and…read moreprofessional. Couldn't have asked for a better experience. Started seeing Dr. King a few years ago as my primary OB, she makes you feel extremely comfortable and is very helpful. Highly recommend both of these doctors specifically but the whole staff is great.

have only one good thing to say and I felt the receptionist Nancy was nice…read more As far as this Dr. I am utterly and truly disappointed. He didn't listen to a Da** thing. I thought by giving him my history of tests I took he would be able to help me to manage my conditions and address my questions. Instead he kept pushing a dangerous colonoscopy and a endoscopy. None of which I will take. I was just there to get help as I said for the non-evasive things I have already done. LISTEN, EVERYONE CANNOT DO EVASIVE TEST AND IF YOU DON'T DO IT, MOST ALL OF THESE GI DOCTORS WON'T HELP YOU!!! TOO MANY PERSONAL STORIES, WHERE THESE TEST RUINED PEOPLE IN MY FAMILY'S LIVES.!!! Oh and what really pissed me off, is when he told me to come back in two months after I told this so-and-so I was I pain as a result of my surgery. What can of sh** is that. Stay away from this dude.

Wonderful, sensitive physician! If a colonoscopy is required he is the best choice! I have some…read morecomplicated digestive issues which this Dr. was able to effectively help me manage.