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    Curtis Ave Car Wash

    1.0 (2 reviews)

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    Prestige Car Wash - Marlborough

    Prestige Car Wash - Marlborough

    (6 reviews)

    Good car wash. Fairly quick. I did the undercarriage option…read more Car was clean although the area around the license plate in the e back still has some dirt. It has been a tough winter.

    I've been a member of the Marlborough location for almost two years, but after this experience, I…read morecanceled my membership. On 5/8, I went through the car wash and experienced a significant impact to my vehicle mid-tunnel that resulted in a flat tire. The staff onsite were kind and helpful during the incident and even offered to put my donut tire on for me, though they ultimately needed assistance from the neighboring detail shop to do so. I filed an incident report before leaving and was told corporate would contact me within 24 hours. When I asked what caused the damage, I was told that one of the spinning brushes had broken and a protruding piece struck my tire. As a long-time member, I was understandably hesitant to return after hearing that. Fast forward to Monday, 5/11, and the only communication I received from corporate was a generic email stating that my claim had been received and that the investigation process could take 5-10 business days. At that point, I needed to travel into Boston for work and knew I could not safely drive long distances on a donut tire. I brought my car to the dealership, where they informed me they could not allow me to continue driving on the donut because it could damage the AWD system. Since they didn't have my replacement tire in stock, I had to rent a car for the day. I immediately notified Prestige of the situation, only to be told that any expenses incurred before the investigation concluded were "on me" unless determined otherwise later. Two days after getting the new tire installed, I began experiencing heavy vibrations and a pull to the left, the same side where the impact occurred. I returned to the dealership and was told my alignment was significantly off due to the impact. I'm a single mother with one vehicle, and my children were in the car with me when this happened. My car is only two months old and was in perfect condition before entering the wash. It has now been 10 days with no meaningful support, no answers, and no resolution. While the staff at the Marlborough location were polite throughout the incident, the corporate claims process has honestly been one of the worst customer service experiences I've ever dealt with. Because of that, I will never be a customer again.

    Curtis Ave Car Wash - carwash - Updated May 2026

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