This is a large Currys store at JunctionNINE Retail Park, in Warrington. I visited this location to return my printer, as it had developed a fault. As a retail park location, there is parking right outside which makes it easy to take heavier items home, I was relieved I didn't have to carry my printer too far, that's for sure!
The stock in this store is fairly good, I was able to find the specific printer that I was looking for, with ease, which was out of stock at the St Helens store nearby.
Like most Currys stores, they seemed to have way too many staff just appearing to be standing around and doing nothing, there seemed to be employees standing around in two cliques talking to each other, I was served quickly enough so that didn't bother me too much.
The person who served me was unable to answer certain questions and did have to check with a colleague, I wanted to replace my faulty printer with a new printer of a lower value, I wanted to know what would happen to the remainder value, I originally struggled to get them to understand that I wanted to buy a lower value product, before being told there would be no refunds or store credit BUT if that printer developed the fault, I would still have the original value against a new one.
This didn't make much sense to me, as if (as I hope) my next printer works for the foreseeable future, I would have paid more than the actual price, so I don't see how they couldn't at least offer a store credit for the remaining value rather than using it as credit for a future printer purchase on the basis that my new printer breaks down within the guarantee period.
4* - Useful Currys store, one of the better and larger stores within a decent radius, but service could be improved and some bizarre company policies could do with being reviewed. read more